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regional director of engineering resume example with 12+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic, excessive construction knowledge, numerous certifications, and excellent organizational skills to any setting. Excited to begin new challenges with a successful team, or building a strong team to take on those challenges.

Skills
  • Supervision
  • Customer service
  • Team building
  • Process improvement
  • Team management
  • Planning and coordination
  • Project organization
  • Operational improvement
  • MS Office
  • Problem resolution
  • CCTV
  • Construction knowledge
  • Component repairs
  • Knowledge of industry best practices
  • Worksite preparation
  • Following safety practices
  • Estimating abilities
  • Troubleshooting and diagnostics
  • Administrative support
  • Air and water piping systems
  • Blueprints
  • Pipefitting processes expertise
  • Relationship development
  • Facilities maintenance
  • Vendor relationship management
  • Inventory monitoring
  • Time management
  • Employee performance evaluation
  • Invoice generation
  • Certified Pool Operator
  • 80 hour HAZWOPPER
  • Certified Chief Engineer NAHLE
Experience
Regional Director of Engineering, 09/2017 - 03/2020
Bluegreen Resorts Nixa, MO,
  • Used my extensive knowledge of the plumbing, Hvac, and construction industry to make repairs and facilitate improvements on the companies assets.
  • Ran day to day maintenance operations in a very hands on manner with my teams at the three regional properties.
  • Answered many calls everyday to answer employee, vendor, and guest questions.
  • Collaborated with others to discuss new Green opportunities.
  • Earned reputation for good attendance and hard work.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Recognized by management for providing exceptional customer service.
  • Achieved cost-savings by developing functional solutions to Mintenance and operational problems.
  • Improved operations by working with team members and customers to find workable solutions.
  • Performed site evaluations, customer surveys and team audits.
  • Collaborated in development of Life Safety procedures.
  • Handled all delegated tasks, including schedules, payroll and time management for my teams.
  • Maintained updated State and Local code and ordinance knowledge as well as took care of all permits and inspections for three properties.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Maintenance Manager, 07/2013 - 08/2017
Consolidated Container Company Llc Lebanon, IN,
  • Consulted blueprints and repair manuals to complete high-quality repairs and restore optimal functionality.
  • Minimized costs by working and negotiating with multiple suppliers.
  • Provided insight and information to management regarding onsite improvement project specifications.
  • Implemented preventive maintenance program by planning and coordinating major scheduled maintenance outages
  • Supervised Community operations, including preventive maintenance projects, employee tasks and performance and adherence to safety standards.
  • Established and implemented new procedures for standard maintenance scheduling.
  • Delegated and personally handled daily tasks to manage resources and meet deadlines.
  • Maintained 310 condo/townhouse units as well as community clubhouse, elevators, and pools, completing thorough inspections and skilled repairs.
  • Maintained performance by cleaning and lubricating components such as condenser coils, fan motors, and appliances.
  • Contacted vendors to ascertain and procure necessary equipment and tools needed to successfully complete jobs.
  • Diagnosed and repaired mechanical issues.
  • Inspected completed work to assess quality and identify skill or ability issues.
  • Established and enforced clear safety policies to protect workers and residents from injury.
  • Coordinated efficient maintenance schedules to keep systems running at peak levels.
  • Mitigated project downtime by effectively managing, scheduling and dispatching technicians for on-site repairs.
  • Assured security systems and surveillance systems were functioning properly.
  • Maintained optimal supply levels to meet expected demands without overreaching budget targets.
Construction Foreman/Heavy Machine Operator, 08/2011 - 08/2015
Shore Environmental/Shore Industrial City, STATE,
  • Coordinated schedules and day-to-day activities of crew to satisfy project needs.
  • Checked crew timesheets and logs for accuracy and submitted on schedule.
  • Managed daily work assignments for up to three crews by mobilizing equipment, operating, delegating tasks and monitoring progress.
  • Motivated and supported field workers completing work to increase work quality and efficiency.
  • Assigned work to employees based on project requirements and individual team member strengths.
  • Conferred with other managers, technical personnel and team leaders to coordinate efficient site work and maintain tight schedules.
  • Estimated materials and labor requirements to complete jobs within budgetary and timeline requirements.
  • Reviewed documentation, including safety materials and implemented work site procedures that met compliance.
  • Inspected, serviced and repaired equipment such as hydraulics and Pumps to maintain functionality and project timelines.
  • Communicated effectively with customers and workers alike, answering inquiries and questions and responding to complaints.
  • Read and followed blueprints when planning and implementing construction phases.
  • Determined optimal construction requirements and site plans.
  • Oversaw plumbing, heating, ventilation and irrigation system projects, which included construction, maintenance and repair work.
  • Volunteered to oversee additional job tasks when the owner/operator was on vacation or out of the office.
  • Obtained building and specialty permits from local jurisdictional agencies.
  • Assessed each staff member's strengths and delegated daily tasks based upon knowledge and skills sets.
  • Completed many indoor and outdoor commercial and residential construction projects including but not limited to helical pilings, push piles, sheet
  • Obtained building permits from local jurisdictional agencies.
  • Ensured proper use of equipment by crews.
  • Reported to owners each day with project updates and estimated completion dates, noting any delaying issues.
  • Performed work safely and effectively in high and precarious places.
  • Supervised material usage and contractor hours to keep projects in line with budgets.
  • Estimated time, employee needs and material costs for projects.
Warranty Representative/Assistant Project Manager, 06/2004 - 02/2008
Centex Homes City, STATE,
  • Maximized customer satisfaction by handling customer email and telephone interactions each day.
  • Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Determined accurate prices for customer services, consistently searching for deals and best prices for customers.
  • Shared detailed information regarding warranty options to help customers make decisions.
  • Oversaw warranty counseling process to manage expense controls.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Served needs of as many as 30 customers per shift, including collecting payments, tracking rewards and handling customer service issues.
  • Exceeded team goals and collaborated with staff to implement customer service initiatives.
  • Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
  • Maintained a consistent reputation for problem solving providing reports for management based on data from various sources.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
  • Updated Corrigo system with order specifics and customer details, preferences and billing information.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Achieved top satisfaction, retention and referral rankings on consistent basis.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Increased customer satisfaction ratings earning us a top spot with JD Power by effectively answering questions, suggesting effective solutions and resolving issues quickly.
Education and Training
Associate of Arts: Communications, Expected in 09/2010
-
Brookdale Community College - Lincroft, NJ
GPA:
Status -
Certified Public Broadcaster: Broadcasting, Expected in 03/2005
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Connecticut School of Broadcasting - Cherry Hill, NJ,
GPA:
Status -
High School Diploma: , Expected in 06/1999
-
Wall High School - Wall Township,NJ,
GPA:
Status -

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Resume Overview

School Attended

  • Brookdale Community College
  • Connecticut School of Broadcasting
  • Wall High School

Job Titles Held:

  • Regional Director of Engineering
  • Maintenance Manager
  • Construction Foreman/Heavy Machine Operator
  • Warranty Representative/Assistant Project Manager

Degrees

  • Associate of Arts
  • Certified Public Broadcaster
  • High School Diploma

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