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Motivated individual trained to be a top-level Regional Director as a result of more than 25 years working in home health organizations. Flexible and self-confident touting skills in leadership and patient-centered care.
- Records Organization and Management
- Assignment Delegation
- Mathematical Calculation and Reasoning
- Customer Service Management
- Business Leadership
- Decision Making
- Team Leadership
- Program Optimization
- Goal Setting
- Problem Anticipation and Resolution
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- Financial Statement Review
- Recruitment and Hiring
- Finance and Accounting Oversight
- Training Management
- Performance Assessment
- Budget Control
- Policy Development and Enforcement
- Human Resources Oversight
- Quality Assurance
- Employee Motivation
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Regional Director of Clinical Specialty Services, 01/2018 - 05/2020
Brookdale Senior Living – Conway, SC,
- Created and executed specialty services materials for patients and clinicians (transitional care, cardiac, pulmonary, wound, diabetes) companywide.
- Developed tools to Integrate evidence-based practice into clinical delivery of care to ensure quality outcomes.
- Introduced and implemented telehealth services for Brookdale home health locations throughout the United States (BYOD).
- Introduced and implemented a trial utilizing a data analytics program to highlight high-risk home health patients and supervised program being initiated for decreasing re-hospitalization percentage with Brookdale home health agencies.
- Promoted company by giving exciting and dynamic presentations to customers.
- Reviewed financial reports to identify potential issues, cost saving opportunities and significant departures from budget.
- Monitored staff performance by actively engaging in and observing day-to-day activities.
- Visited sites periodically to view service levels and adherence to global service standards.
- Attended weekly meetings with VP of Clinical Operations to discuss and optimize strategies.
- Represented company at various national and global events including HCAF.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Trained and guided team members to maintain high productivity and performance metrics.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
- Communicated with staff, patients and healthcare providers to encourage highest quality of service.
District Director of Operations, 03/2015 - 12/2017
Brookdale Healthcare Services – City, STATE,
- Collaborated with Branch Directors, Directors of Nursing, and Sales Managers to deliver business strategy and budget/financial oversight partnership with locations.
- Devised system support and procedures to improve operational quality and team efficiency for home health locations on the East and West coasts of Florida.
- Leveraged experience through vital management positions guiding business to success.
- Drove operational direction, administrative and cost efficiency and coordination of security program initiatives on behalf of clients.
- Led organization by developing professional and ethical culture focused on home health excellence.
- Met customer service standards and expectations consistently by effectively communicating and actively listening.
- Supported business growth through strategic planning and process development.
- Monitored internal controls to protect client facilities and assets.
- Trained new employees on proper protocols and customer service standards.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
- Supported regulatory compliance by overseeing all audits to verify protocol adherence.
- Worked directly with management, branch directors, directors of nursing, and Human Resource department to brainstorm, discuss strategy and mitigate professional caregiver issues.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Communicated with staff, patients and healthcare providers to encourage highest quality of service.
- Assisted in recruiting, hiring and training of team members.
Regional Operations Support Nurse, 05/2013 - 02/2015
Nurse On Call Home Health – City, STATE,
- Reduced avoidable hospital readmissions through clinical and operational staff training.
- Presented new service development and implementation for Melbourne, Vero Beach, Port Saint Lucie locations.
- Performed clinical chart audits and developed root cause analysis with plan for improvement.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Devised processes to boost long-term business success and increase profit levels.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Advanced productivity KPIs by leading trainings on procedures and safety practices.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Directed initiatives to achieve regulatory compliance, foster good practices and meet quality standards.
- Investigated and resolved departmental non-conformances.
- Eased team transitions and new employee orientation through effective training and development.
Branch Director/Director of Nursing, 01/2011 - 05/2013
MedTech Services/Senior Home Care – City, STATE,
- Directed day to day administrative and operational functions including financial/budget oversight for 200+ patient census, provided guidance and leadership to over 50+ field/in-office employees.
- Recruited, hired, and trained all staff, provided direct supervision, ongoing staff development, and continuing education to employees.
- Monitored and inspected staff processes to eliminate hazards posed for both patients and staff while ensuring continuous compliance with regulations.
- Updated policies and procedures, maintaining compliance with regulatory and local, state, and federal guidelines relating to HIPAA, benefits administration, and general liability.
- Developed positive employee relations, incentives, and recognition programs to promote teamwork and mutual respect.
- Balanced operational awareness with customer focus.
- Remained calm and professional in stressful situations.
- Validated existing accounting management and reporting systems to assess quality and conformance, identify problems and implement corrective actions.
- Complied with established internal controls and policies.
Master of Science: Health Care Administration, Expected in 08/2021
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Purdue University Global - West Lafayette, Indiana,
GPA:
Current GPA: 3.9
- Member of Sigma Theta Tau Honor Society
- Member of Golden Key Honour Society
- Member of The Honor Society
Bachelor of Science: Nursing, Expected in 08/2019
-
Purdue University - West Lafayette, Indiana,
GPA:
GPA: 4.0, Summa Cum Laude
- Member of Sigma Theta Tau Honor Society
- Member of Golden Key Honour Society
- Member of The Honor Society
Diploma: Nursing, Expected in
-
Community Hospital School of Nursing - Springfield, Ohio,
GPA:
American College of Healthcare Executives, American Nurses Association, Florida Nurses Association
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