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Regional Director of Clinical Specialty Services Resume Example

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REGIONAL DIRECTOR OF CLINICAL SPECIALTY SERVICES
Professional Summary

Motivated individual trained to be a top-level Regional Director as a result of more than 25 years working in home health organizations. Flexible and self-confident touting skills in leadership and patient-centered care.

Skills
  • Records Organization and Management
  • Assignment Delegation
  • Mathematical Calculation and Reasoning
  • Customer Service Management
  • Business Leadership
  • Decision Making
  • Team Leadership
  • Program Optimization
  • Goal Setting
  • Problem Anticipation and Resolution
  • Financial Statement Review
  • Recruitment and Hiring
  • Finance and Accounting Oversight
  • Training Management
  • Performance Assessment
  • Budget Control
  • Policy Development and Enforcement
  • Human Resources Oversight
  • Quality Assurance
  • Employee Motivation
  • Verbal and Written Communication
  • Administrative Management
  • Cost Reduction
  • Focus and Follow-Through
  • Customer Relations
  • Process Development and Streamlining
  • Waste Management and Reduction
  • Market and Competitor Research
  • Data Analysis
  • Multitasking and Prioritization
Work History
Regional Director of Clinical Specialty Services01/2018 to 05/2020Company Name, City, State
  • Created and executed specialty services materials for patients and clinicians (transitional care, cardiac, pulmonary, wound, diabetes) companywide.
  • Developed tools to Integrate evidence-based practice into clinical delivery of care to ensure quality outcomes.
  • Introduced and implemented telehealth services for Brookdale home health locations throughout the United States (BYOD).
  • Introduced and implemented a trial utilizing a data analytics program to highlight high-risk home health patients and supervised program being initiated for decreasing re-hospitalization percentage with Brookdale home health agencies.
  • Promoted company by giving exciting and dynamic presentations to customers.
  • Reviewed financial reports to identify potential issues, cost saving opportunities and significant departures from budget.
  • Monitored staff performance by actively engaging in and observing day-to-day activities.
  • Visited sites periodically to view service levels and adherence to global service standards.
  • Attended weekly meetings with VP of Clinical Operations to discuss and optimize strategies.
  • Represented company at various national and global events including HCAF.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
  • Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
  • Communicated with staff, patients and healthcare providers to encourage highest quality of service.
District Director of Operations03/2015 to 12/2017Company Name, City, State
  • Collaborated with Branch Directors, Directors of Nursing, and Sales Managers to deliver business strategy and budget/financial oversight partnership with locations.
  • Devised system support and procedures to improve operational quality and team efficiency for home health locations on the East and West coasts of Florida.
  • Leveraged experience through vital management positions guiding business to success.
  • Drove operational direction, administrative and cost efficiency and coordination of security program initiatives on behalf of clients.
  • Led organization by developing professional and ethical culture focused on home health excellence.
  • Met customer service standards and expectations consistently by effectively communicating and actively listening.
  • Supported business growth through strategic planning and process development.
  • Monitored internal controls to protect client facilities and assets.
  • Trained new employees on proper protocols and customer service standards.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
  • Supported regulatory compliance by overseeing all audits to verify protocol adherence.
  • Worked directly with management, branch directors, directors of nursing, and Human Resource department to brainstorm, discuss strategy and mitigate professional caregiver issues.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Communicated with staff, patients and healthcare providers to encourage highest quality of service.
  • Assisted in recruiting, hiring and training of team members.
Regional Operations Support Nurse05/2013 to 02/2015Company Name, City, State
  • Reduced avoidable hospital readmissions through clinical and operational staff training.
  • Presented new service development and implementation for Melbourne, Vero Beach, Port Saint Lucie locations.
  • Performed clinical chart audits and developed root cause analysis with plan for improvement.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Devised processes to boost long-term business success and increase profit levels.
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
  • Advanced productivity KPIs by leading trainings on procedures and safety practices.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Directed initiatives to achieve regulatory compliance, foster good practices and meet quality standards.
  • Investigated and resolved departmental non-conformances.
  • Eased team transitions and new employee orientation through effective training and development.
Branch Director/Director of Nursing01/2011 to 05/2013Company Name, City, State
  • Directed day to day administrative and operational functions including financial/budget oversight for 200+ patient census, provided guidance and leadership to over 50+ field/in-office employees.
  • Recruited, hired, and trained all staff, provided direct supervision, ongoing staff development, and continuing education to employees.
  • Monitored and inspected staff processes to eliminate hazards posed for both patients and staff while ensuring continuous compliance with regulations.
  • Updated policies and procedures, maintaining compliance with regulatory and local, state, and federal guidelines relating to HIPAA, benefits administration, and general liability.
  • Developed positive employee relations, incentives, and recognition programs to promote teamwork and mutual respect.
  • Balanced operational awareness with customer focus.
  • Remained calm and professional in stressful situations.
  • Validated existing accounting management and reporting systems to assess quality and conformance, identify problems and implement corrective actions.
  • Complied with established internal controls and policies.
Education
Purdue University Global, CityMaster of Science, Health Care Administration, 08/2021

Current GPA: 3.9

  • Member of Sigma Theta Tau Honor Society
  • Member of Golden Key Honour Society
  • Member of The Honor Society
Purdue University, CityBachelor of Science, Nursing, 08/2019

GPA: 4.0, Summa Cum Laude

  • Member of Sigma Theta Tau Honor Society
  • Member of Golden Key Honour Society
  • Member of The Honor Society
Community Hospital School of Nursing, CityDiploma, Nursing
Affiliations

American College of Healthcare Executives, American Nurses Association, Florida Nurses Association

Licenses and Certifications

Licensed as a Registered Nurse in the state of Florida (compact licensure)

Certification through the American Heart Association for Basic Life Support/CPR

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Resume Overview

School Attended

  • Purdue University Global
  • Purdue University
  • Community Hospital School of Nursing

Job Titles Held:

  • Regional Director of Clinical Specialty Services
  • District Director of Operations
  • Regional Operations Support Nurse
  • Branch Director/Director of Nursing

Degrees

  • Master of Science , Health Care Administration 08/2021
    Bachelor of Science , Nursing 08/2019
    Diploma , Nursing

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