Motivated individual trained to be a top-level Regional Director as a result of more than 25 years working in home health organizations. Flexible and self-confident touting skills in leadership and patient-centered care.
Skills
Records Organization and Management
Assignment Delegation
Mathematical Calculation and Reasoning
Customer Service Management
Business Leadership
Decision Making
Team Leadership
Program Optimization
Goal Setting
Problem Anticipation and Resolution
Financial Statement Review
Recruitment and Hiring
Finance and Accounting Oversight
Training Management
Performance Assessment
Budget Control
Policy Development and Enforcement
Human Resources Oversight
Quality Assurance
Employee Motivation
Work History
Regional Director of Clinical Specialty Services, 01/2018 - 05/2020 Brookdale Senior Living – Conway, SC,
Created and executed specialty services materials for patients and clinicians (transitional care, cardiac, pulmonary, wound, diabetes) companywide.
Developed tools to Integrate evidence-based practice into clinical delivery of care to ensure quality outcomes.
Introduced and implemented telehealth services for Brookdale home health locations throughout the United States (BYOD).
Introduced and implemented a trial utilizing a data analytics program to highlight high-risk home health patients and supervised program being initiated for decreasing re-hospitalization percentage with Brookdale home health agencies.
Promoted company by giving exciting and dynamic presentations to customers.
Reviewed financial reports to identify potential issues, cost saving opportunities and significant departures from budget.
Monitored staff performance by actively engaging in and observing day-to-day activities.
Visited sites periodically to view service levels and adherence to global service standards.
Attended weekly meetings with VP of Clinical Operations to discuss and optimize strategies.
Represented company at various national and global events including HCAF.
Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Trained and guided team members to maintain high productivity and performance metrics.
Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
Communicated with staff, patients and healthcare providers to encourage highest quality of service.
District Director of Operations, 03/2015 - 12/2017 Brookdale Healthcare Services – City, STATE,
Collaborated with Branch Directors, Directors of Nursing, and Sales Managers to deliver business strategy and budget/financial oversight partnership with locations.
Devised system support and procedures to improve operational quality and team efficiency for home health locations on the East and West coasts of Florida.
Leveraged experience through vital management positions guiding business to success.
Drove operational direction, administrative and cost efficiency and coordination of security program initiatives on behalf of clients.
Led organization by developing professional and ethical culture focused on home health excellence.
Met customer service standards and expectations consistently by effectively communicating and actively listening.
Supported business growth through strategic planning and process development.
Monitored internal controls to protect client facilities and assets.
Trained new employees on proper protocols and customer service standards.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
Supported regulatory compliance by overseeing all audits to verify protocol adherence.
Worked directly with management, branch directors, directors of nursing, and Human Resource department to brainstorm, discuss strategy and mitigate professional caregiver issues.
Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
Communicated with staff, patients and healthcare providers to encourage highest quality of service.
Assisted in recruiting, hiring and training of team members.
Regional Operations Support Nurse, 05/2013 - 02/2015 Nurse On Call Home Health – City, STATE,
Reduced avoidable hospital readmissions through clinical and operational staff training.
Presented new service development and implementation for Melbourne, Vero Beach, Port Saint Lucie locations.
Performed clinical chart audits and developed root cause analysis with plan for improvement.
Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
Devised processes to boost long-term business success and increase profit levels.
Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
Advanced productivity KPIs by leading trainings on procedures and safety practices.
Identified and resolved unauthorized, unsafe or ineffective practices.
Directed initiatives to achieve regulatory compliance, foster good practices and meet quality standards.
Investigated and resolved departmental non-conformances.
Eased team transitions and new employee orientation through effective training and development.
Branch Director/Director of Nursing, 01/2011 - 05/2013 MedTech Services/Senior Home Care – City, STATE,
Directed day to day administrative and operational functions including financial/budget oversight for 200+ patient census, provided guidance and leadership to over 50+ field/in-office employees.
Recruited, hired, and trained all staff, provided direct supervision, ongoing staff development, and continuing education to employees.
Monitored and inspected staff processes to eliminate hazards posed for both patients and staff while ensuring continuous compliance with regulations.
Updated policies and procedures, maintaining compliance with regulatory and local, state, and federal guidelines relating to HIPAA, benefits administration, and general liability.
Developed positive employee relations, incentives, and recognition programs to promote teamwork and mutual respect.
Balanced operational awareness with customer focus.
Remained calm and professional in stressful situations.
Validated existing accounting management and reporting systems to assess quality and conformance, identify problems and implement corrective actions.
Complied with established internal controls and policies.
Education
Master of Science: Health Care Administration, Expected in 08/2021 - Purdue University Global - West Lafayette, Indiana, GPA:
Current GPA: 3.9
Member of Sigma Theta Tau Honor Society
Member of Golden Key Honour Society
Member of The Honor Society
Bachelor of Science: Nursing, Expected in 08/2019 - Purdue University - West Lafayette, Indiana, GPA:
GPA: 4.0, Summa Cum Laude
Member of Sigma Theta Tau Honor Society
Member of Golden Key Honour Society
Member of The Honor Society
Diploma: Nursing, Expected in - Community Hospital School of Nursing - Springfield, Ohio, GPA:
Affiliations
American College of Healthcare Executives, American Nurses Association, Florida Nurses Association
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