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Regional Director of Administrative Support Resume Example

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REGIONAL DIRECTOR OF ADMINISTRATIVE SUPPORT
Professional Summary

Dedicated Human Resources professional bringing 8+ years of expertise in benefits administration, recruitment and staff development. Talented in bridging gaps between labor forces and management to achieve objectives. Driven and decisive with passion for building and retaining highly effective teams.

Areas of Expertise
  • Staff Development/Retention
  • Employee Relations/Conflict Resolution
  • Workers' Compensation
  • Employee Performance Management
  • Microsoft Office, Adobe Acrobat, HRIS, HRMS
  • Personnel Recruitment
  • Benefits And Compensation Management
  • Payroll Coordination
Work History
Regional Director of Administrative Support | 07/2016 to Current
Culver-Palms & Westchester Family YMCA - Los Angeles, California
  • Managed administrative team overseeing accounts payable and accounts receivables processes, service contract set-up, and permit review.
  • Payroll administration – auditing for wage and hour/CA labor code compliance; training & updating junior & senior staff on payroll policies.
  • Managed all leaves of absences including the interactive process.
  • Safety committee member – conducted annual safety meetings to update staff on emergency safety procedures, hazard communication and risk management protocols.
  • Managed workers' compensation claims – providing injured employees with their rights under workers' compensation (initial paperwork, claim filing, follow-up, processing interactive accommodation letters, regular communication with injured employee and insurance claims adjuster).
  • Eliminated discrepancies in financial reporting and recordkeeping through accurate preparation and management of administrative budgets to support financially sound annual spending.
  • Generated monthly reports to analyze department standings, report discrepancies and adjust budget forecast accordingly.
  • Collaborated on hiring and training of new employees, professional growth of staff and team building and motivation.
  • Maintained company compliance with all local, state and federal laws, in addition to establishing organizational standards.
  • Directed each phase of hiring process, encompassing employment verification, employee relations investigations, criminal background checks and onboarding.
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
  • Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
  • Maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols.
  • Attended weekly meetings with Executive and Associate Executive Directors to discuss and optimize strategies.
Human Resources Coordinator | 10/2012 to 07/2016
YMCA of Metropolitan Los Angeles – Culver-Palms - Culver City, California
  • Created and implemented forward-thinking initiatives to improve employee engagement.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
  • Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
  • Accurately prepared bi-weekly payroll and tracking data using Ceridian payroll systems.
  • Directed onboarding and training for over 50 new seasonal employees each year, keeping company operations smooth and production efficient with skilled candidates.
  • Maintained company compliance with all local, state and federal laws, in addition to establishing organizational standards.
  • Organized and led 5-week management staff orientation/training to promote collaboration.
  • Collaborated with senior management and performed helpful tasks, including benefits analysis, corrective action planning and big-picture data capturing.
  • Streamlined complaint response management by providing guidance on policies and ensuring appropriate and accurate investigation processes.
  • Monitored and handled all employee claims, including performance-based and harassment incidents.
  • Researched all payroll, COBRA, disability and FMLA issues.
  • Captured key feedback from employees during exit interviews.
  • Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
  • Coordinated meetings, developed meeting content and presented human resources law updates.
  • Explained employee compensation, benefits, schedules, working conditions and promotion opportunities.
  • Reviewed and corrected job offer letters for completeness and accuracy before approving delivery.
  • Counseled managers and employees regarding company policies, procedures and workplace issues.
Administrative Clerk | 09/2008 to 08/2012
City of Los Angeles, Los Angeles Public Library - Los Angeles, California
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
  • Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
  • Produced highly accurate internal and external letters and memoranda.
  • Controlled inventory stock levels, reordering as necessary within the library's $194 million budget.
  • Effectively supported monthly meetings, taking in-depth notes and disseminating minutes to all attendees.
  • Utilized company tools to identify opportunities and develop action plans to improve performance.
  • Entered customer data into library database and updated customer preferences, loan requests, and borrower information to keep records current.
  • Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
Customer Care Coordinator | 10/2002 to 09/2008
Delta Airlines Inc - Los Angeles, California
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Coordinated timely responses to online customer communication and researched complex issues.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Educated customers on promotions to enhance sales.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions.
Education
California State University - Los Angeles - Los Angeles, CA | Bachelor of ScienceBusiness Administration, Human Resources
Certifications
  • Society for Human Resources Management - Certified Professional (SHRM-CP) - pending
Affiliations
  • Society of Human Resource Management - Member
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Resume Overview

Companies Worked For:

  • Culver-Palms & Westchester Family YMCA
  • YMCA of Metropolitan Los Angeles – Culver-Palms
  • City of Los Angeles, Los Angeles Public Library
  • Delta Airlines Inc

School Attended

  • California State University - Los Angeles

Job Titles Held:

  • Regional Director of Administrative Support
  • Human Resources Coordinator
  • Administrative Clerk
  • Customer Care Coordinator

Degrees

  • California State University - Los Angeles - Los Angeles , CA | Bachelor of Science

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