regional director resume example with 16+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Dependable Regional Director well-trained to handle issues with poise. Offering over 3 years of expertise in various roles for organizations in the retail environment. An enthusiastic personality with skills in organization, customer service, and security.

Customer-oriented, strategic-thinking operations and sales professional with over 16 years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise on expanding network connections, persuasively introducing products, implementing pricing models, inventory control and projections, turnaround management, territory development and revealing customer needs to deliver solutions. Tactical team builder and strategic planner seeking to leverage background into role with leading-edge organization.

  • Staff oversight
  • Client relationships
  • Public speaking
  • Recruiting and Hiring
  • Customer service
  • Communications
  • CCTV
  • Inventory management
  • Team building
  • Organization
  • Problem resolution
  • Team management
  • Security systems
  • Team building and leadership
  • Employee coaching
Regional Director, 05/2017 to Current
Duke UniversityCary, NC,
  • Identified and brought on board new employees who added value and talent to the sales department.
  • Directed and oversaw the opening and setup of new locations.
  • Encouraged work environment conducive to development of high performing teams by implementing effective, thorough, training, and continued team building exercises.
  • Planned, executed and achieved financial objectives through expense control, loss prevention, adaptive sales techniques, and organizational store contributions.
  • Cultivated and maintained strong industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
  • Gave exciting and highly descriptive presentations to customers to impart information on company's products and services.
  • Participated in round table discussions to brainstorm business strategies.
  • Promoted company public profile by delivering speeches, writing articles and presenting at industry conferences as public face of organization.
  • Transformed departmental operations through aggressive process overhaul and attention to quality.
  • Coached and developed direct reports for operation of up to 2 regions and 9 stores.
  • Developed and monitored internal control systems.
  • Led store managers and teams toward achieving profitability, accountability and growth objectives aligned with company vision and goals.
  • Worked within company expense budgets and sales goals to ensure compliance with company procedures.
  • Maximized selling effectiveness through coaching, recognition and providing effective feedback.
  • Collaborated with team members in developing best practices to support company objectives.
  • Successfully oversaw 2 regions in retail industry, including 9 stores and 6 manager's by delivering extensive management training.
  • Analyzed team performance on weekly basis through review of in-depth reports.
  • Received the "WOW" award in 2018 for excellence in going above and beyond in customer service.
Civilian Sergeant, 10/2014 to 05/2017
Bassett HealthcareNorwich, NY,
  • Certified in IPMBA, International Police, Mountain Bike Association techniques.
  • Coached and directed junior team members on performance and policies implementation.
  • Covered security areas as backup for front-line officers.
  • Wrote detailed reports regarding daily security activities and notable incidents.
  • Attended to emergency situations such as accidents, alarms and suspicious activity as first responder.
  • Evaluated and directed security program operations with 23-person team.
  • Patrolled stations, yards and other facilities to maintain secure perimeters and access points.
  • Examined and verified credentials of employees and contractors to protect secured areas.
  • Conducted security checks State facilities and Governor's mansion, personnel and customers to identify and address concerns such as unauthorized personnel and materials.
  • Investigated incidents such as missing items to determine nature and extent of activities, looping in law enforcement to handle criminal matters.
  • Collaborated in development of remote e-ray procedures.
  • Created agendas and communication materials for team meetings.
  • Performed site evaluations, customer surveys and team audits.
  • Collaborated in development of safety procedures.
  • Delivered folded state and county flags to customer locations.
  • Recognized by management for providing exceptional customer service.
  • Maintained updated department knowledge and State laws through partnering with Trooper Sergeant, Captains, and Majors.
  • Improved operations by working with team members and customers to find workable solutions.
  • Supported Trooper, civilian security, dispatch, and multiple State agencies by compiling paperwork and taking detailed meeting minutes.
  • Earned reputation for good attendance and hard work.
  • Collaborated with others to discuss new personal and professional growth opportunities for staff.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
Security Officer, 03/2014 to 10/2014
Albany-Dougherty County, GeorgiaAlbany, NY,
  • Worked with local and federal law enforcement agents to coordinate apprehensions.
  • Patrolled multiple shopping malls and parking structures to ensure safety of employees and visitors.
  • Maintained safety by quickly responding to alarms and investigating disturbances.
  • Monitored multiple security cameras and fire, building and alarm systems.
  • Skillfully operated video and audio equipment to keep property, employees, and customers safe.
  • Enforced security regulations and calmly and promptly escorted non-compliant individuals to off property areas for processing.
  • Patrolled industrial and commercial premises to prevent and detect signs of intrusion and secure doors, windows and gates.
  • Inspected parking lot to verify vehicles were properly parked and displayed parking permits.
  • Used x-ray scanners to check items for signs of unauthorized materials.
  • Surveilled public and non public areas within facilities to identify suspicious behavior.
  • Circulated among patrons and customers to keep abreast of any emergent security situations, including accidents, injuries, or potential threats.
  • Quickly and accurately reported all security incidents, accidents and medical emergencies to law enforcement.
  • Challenged suspicious individuals accessing restricted areas to prevent unauthorized entry.
  • Screened guests entering premises using X-ray machines.
  • Operated and maintained x-ray and metal detection devices at building checkpoints.
  • Documented all security-related situations, including natural and un-natural in in-depth reports for submission to appropriate department.
  • Provided security presence for over property and inventory during events with hundreds of attendees.
  • Checked footage and live feeds from surveillance cameras to monitor for trespassers and criminal activity.
  • Oversaw premises to identify safety risks and ensure employee and visitor safety.
  • Responded to emergency situations, typically within one minute to minimize risk and injury.
  • Monitored and secured building entrances.
Deputy Sheriff, 11/2004 to 06/2013
City And County Of DenverCity, STATE,
  • Maintained safety for over civil unrest and protest events by closely monitoring over thousands of attendees.
  • Conducted debriefings for arrested subjects to obtain information pertinent to investigations.
  • Gathered and recorded data including evidence and witness statements.
  • Analyzed and evaluated information to determine appropriate course of criminal prosecution.
  • Prepared detailed documentation of felony-level property and violent crimes investigations.
  • Drafted incident reports detailing criminal activity, civil proceedings and varied incidents.
  • Drove patrol vehicle to monitor 6 districts in county area for detaining and transporting individuals and groups.
  • Maintained safe and secure environments for public, staff, detained individuals court proceedings.
  • Accurately analyzed and evaluated criminal prosecution information while processing crime scenes.
  • Increased inmate safety by closely monitoring all activity on jail premises, including inmate behavior and hazards.
  • Participated in discussions with personnel to address job performance.
  • Stepped in to handle Sergeant's responsibilities during absences to maintain smooth operations.
  • Interviewed subjects, targets and witnesses for information verification and corroboration.
  • Trained defensive tactics and OPN usage at the training Academy.
  • Member of the SWAT/Emergency Response Unit.
Education and Training
Associate of Arts: Sociology And Psychology, Expected in to Red Rocks Community College - Denver, CO

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Resume Overview

School Attended

  • Red Rocks Community College

Job Titles Held:

  • Regional Director
  • Civilian Sergeant
  • Security Officer
  • Deputy Sheriff


  • Associate of Arts

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