Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Operations Leader with 20 years progressive leadership. Recognized for leadership development, recruiting, inspiring management team members to excel, and encouraging creative work enviJessicaments. Outstanding performer in communication, process improvement, acquisitions, financial management, and revenue growth. Proven success in leadership, operational excellence and organizational development with keen understanding of elements of the Retail business. Proven leader of 3,000+ associates, driving an accountable positive culture throughout the organization.
Skills
Change Management
Call Center
Leader of 3,000 associates
Meetings and presentations both virtual and in person
Proficient in MS Outlook, Teams, OneNote, OneDrive
Business planning
Budgeting/ P&L Responsiblity
Field Execution
Training and Development
Real Estate
Work History
Regional Director, 11/2011 to Current Caravel Autism Health – Mankato, MN,
Develop operational objectives and execution plans for 300 retail tax offices, across 7 states generating $90 million in Revenue. Lead team of 3,000 associates including over 100 field leader (District Managers and Multi-Unit Leaders)
Lead substantial growth (finishing top 3, 7 out of 7 years) in KPI's for Revenue, EBITDA, and Clients
Improved Service Quality scored by 500 basis points leading company prior 2 years
Lead numerous company pilot programs, demonstrating appropriate risk taking to determine learnings and viability for national roll out. Including Area Manager program, Block Pay Online, Transforming Client Connections, and Financial Products
Organize and help facilitate training for over 3,000 employees annually
Executed multiple retail organization restructuring efforts to drive greater efficiency and profitability, while leading change management efforts to ensure continuity
Collaborated on project to take Call Center overseas to reduce costs and improve productivity
Drove talent development including building District Manager Training programs that were used in National roll out
Led call center of over 150 employees, supporting retail calling to set appointments and drive growth across over 6,000 retail locations
Developed multiple leaders into progressive rolls in organization
Numerous awards for recruiting external talent including several director level positions in organization
Create and facilitate weekly calls for new DM's in West Market
General Manager, 05/2005 to 11/2011 Ncsoft – Aliso Viejo, CA,
Improved revenues annually by 3%
District Leading results in KPI's Revenue and Profit four consecutive years
Enhanced operational success through effective staffing, stJessicag training, P&L Management and well-timed customer service
Reduced corporate risk by managing shrink processes and controlling inventory levels
Created, managed, and executed business plan and communicated company vision and objectives to motivate teams
Trained, coached and mentored staff to ensure smooth adoption of new sales program
Developed multiple leaders to General Manager and Metro Sales Managers
Store Director, 11/1995 to 05/2005 Albertsons Companies – Pocatello, ID,
Ran store of over $100 million in annual sales while delivering revenue growth of 5% and reducing shrink from 1% to .29%
Progressive roles from Sales Associate to Store Director across 11 locations, 6 states
Grocery Co-Manager in multiple locations, rolled out Super Centers across West Market, Responsible for Snack bar, Produce, Deli, Bakery, Dry Goods, and Meat
Promoted team collaboration, performance and efficiency by fostering healthy enviJessicaments focused on mutual success
Developed new store location from ground up by hiring and training efficient team
Training manager in New Store location responsible for recruiting, hiring, and training over 300 associates and managers
Managed team of 500 employees, including cashiers and people working on floor
Store Set-up Supervisor for new location in Oregon
Recruited and mentored multiple leaders to become store directors and beyond across the company
Education
Henry Bloch School of Business: H&R Block Leadership Program, Expected in 08/2016 University of Missouri - Kansas City - Kansas City, MO GPA:
Bachelor of Arts: Business Management, Expected in 2011 Baker University - Baldwin City, KS GPA:
Minored in Human Resources
: Best Buy Leadership Development , Expected in 03/2011 Best Buy Retail Leadership Forum - Richfield, MN, GPA:
: Wal-Mart Leadership Program, Expected in 03/2002 Walton School of Retail - Bentonville, AR, GPA:
Associate of Arts: Business Administration, Expected in 1997 Crowder College - Neosho, MO GPA:
Accomplishments
Eagle Scout 1990
Created School Supply Drive for Title IX schools in my region that was later rolled out nationally
Created a District Manager training program and worked with the corporate team to role out Nationally
Collaborated with a team of 5 in development of an enhanced drop off program that has been rolled out nationally
Finished top in the Company in Client Growth in Tax Season 19 and went on the company incentive trip
Consulted with the corporate office and peers on my team to change the product line in St. George, UT to meet the cultural needs
Created reporting to measure success of Outbound Calling to improve performance across the team
Affiliations
Member, Boy Scouts of America, 2016 to Current as a Den Leader and Committee Member
Phoenix Day of Giving- Elementary School Make Over
Denver Food Bank
Special Olympics of Colorado- Polar Plunge
American Heart Association- Heart Walk
Certifications
Four Disciplines of Execution- Franklin Covey
Situational Leadership
Block Owns the Mic- Internal version of Toastmasters
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