Regional Director Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
07/2019 to Current Regional Director Rentokil Initial | Des Plaines, IL,
  • Headed the development and growth of multiple facilities with a multi-level workforce of Sanford Healthcare Profile by Sanford in the Northern Virginia region.
  • Directed all human resource management, business development, talent acquisition, operations, compensation, and payroll administration, leave usage and personnel loss vendor coordination and delivery logistics, enhancing labor relations and performance.
  • Created and coordinated the implementation of workflow via two direct reports, healthcare professionals and staff, reducing time waste by 35% and increasing productivity across all regions.
  • Analyzed the need for new personnel and directed recruiting efforts, including full cycle recruiting from sourcing to offer and on-boarding, resulting in increase in quality of talent acquisition and a 25% decrease in employee termination.
  • Oversaw workforce management, awards, policy, performance evaluations and disciplinary procedures, increasing adherence to standards and improvement in staff quality care performance based on customer surveys and protocol adherence measures.
  • Regulated documentation systems such as Sanford Healthcare Proprietary EHR systems, CRM, Hubspot, and ADP workforce.
  • Supervised impact report delivery to healthcare providers resulting in improvement of quality of information available for continual protocol assessments.
  • Ensured compliance with all state regulatory requirements including mandatory reporting of state regulated lab results, FDA and HIPAA.
  • Developed and led a professional and award-winning team through the enhancement, innovation and delivery of onsite education and training.
  • Created an advanced coaching curriculum based on general adult learning and Kolb's Experiential Theory, resulting in a 30% increase in patient/member protocol adherence.
  • Pioneered work-life development education for staff which focused on career growth, work-life balance, financial management and community connection, resulting in an improvement in work culture quality.
  • Designed staff training programs and in-services for staff including Sanford Healthcare statutory or regulatory required training.
  • Regulated staff debriefings resulting in proper evaluation of caseloads and identification of problem areas.
  • Evaluated existing program policies and processes using Six Sigma Lean management methods, to ensure organizational goals were met.
  • Spearheaded business development.
  • Owned P&L and budget.
  • Led marketing and sales team in all marketing and revenue growth solution implementations.
  • This included healthcare partnership, corporate wellness partnerships, social media marketing, demographic targeting and re targeting, events, and networking for care team expansion.
  • Produced long and short-range revenue growth strategies delivering 40% above goal in the first quarter after acquiring the position.
  • Manage Hubspot campaigns, generating and tracking B2B and B2C leads.
  • Negotiated the autonomy of regional marketing initiatives, resulting in a 20% lead increase in the first 30 days of approval.
  • Received Sanford Healthcare benchmark recognition for highest and longest protocol adherence in patients and clients due to exceptional interdisciplinary teamwork and coaching.
  • Aligned organizational objectives with company mission, increasing revenue, profit and business growth by collaboratively developing integrated strategies.
  • Initiated operational improvements using lean methodologies to drive efficiency and reduce costs.
  • Developed innovative sales and marketing strategies to facilitate business expansion.
10/2018 to 07/2019 Franchise Operations Manager Live Nation Entertainment Inc | Auburn, WA,
  • Directed a 900+ member, $1M annual revenue facility, infusing a deteriorating market with quality wellness and preventive care services while increasing organizations profitability and quarterly revenue averages.
  • Regulated all aspects of human resources, talent acquisition, policy change, and operations, utilizing ADP workforce systems, which included staff development, employee relations, scheduling, workflow, performance evaluations and awards, expense management, purchasing and payroll.
  • Hired, supervised, trained, and mentored team leads.
  • Guided all talent acquisition, sourcing through Indeed, Monster and LinkedIn, approving position descriptions, and overseeing offer details and on boarding processes.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Mentored two direct reports through creating and implementing a curriculum based on workforce development concepts, personal development interviews, performance evaluations and promotional incentives, resulting in the promotion of one direct report to a management position.
  • Restructured and enhanced talent acquisitions and workforce development resulting in a four-star program rating from 80% of surveyed clients as well as a decrease in employee turnover by 10% in the second quarter.
  • Led business development.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Created revenue growth strategies.
  • Analyzed and created financial forecast reports.
  • Conceptualized and implemented strategies to invigorate community outreach, social media marketing and promotions.
  • Created and implemented aggressive action plan to address pressing cost control needs.
  • Launched staff engagement, gender diversity and cultural programs in addition to a robust reporting tool that increased operational quality.
  • Eased team transitions and new employee orientation through effective training and development.
04/2016 to 10/2018 General Manager Lineage Logistics | Rockwall, TX,
  • Re-conceptualized staffing standards, service delivery strategies of a long-standing integrated health and wellness facility, resulting in an increase in customer service quality, revenue, attendance, and adherence.
  • Managed budget implementations, employee reviews, training, and schedules.
  • Improved brand awareness by monitoring all marketing campaigns and fostering membership acquisitions and business development.
  • Overhauled human resources based on the needs of the organization.
  • Coordinated and led all aspects of staffing, full recruitment cycles, performance management, position classification and employee relations.
  • Improved position classifications for incoming talent.
  • Created a new on boarding processes, tailored to position categories.
  • Revised performance management by creating new performance review outlines, changing reviews to a biannual schedule and implementing a bonus structure based on a point/tier system.
  • Expanded sourcing to multiple job boards.
  • Implemented a new payroll system through the Zen Planner platform which included a user-friendly interface and flexible features, resulting in more efficient payroll process for contractors and non-exempt employees.
  • Aligned organizational resources to new opportunities and community needs, through hiring and developing a team of 15 administrative, healthcare and wellness professionals, including 3 direct reports, who oversaw the creation and implementation of an integrative health and wellness program focusing on preventive and symptomatic care within an interdisciplinary team framework.
  • Designed training and education for professionals in the management and delivery of a comprehensive wellness program, serving 400+ members/patients.
  • Increased patient and client attendance in 5 of the 6 service components.
  • Compiled narrative reports, addressing data representing program outcomes and presented findings to stakeholders.
  • Oversaw the direction and planning of the business development team in relation to revenue growth solutions and marketing strategies.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Increased monthly billing revenue by $150,000 in the first year of acquiring the position.
  • Boosted nutrition services monthly billing revenue by $30,000 in the first six months of acquiring the position.
  • Improved monthly payroll savings by 25%, generating a $360,000 payroll savings in the span of 2 years.
01/2013 to 04/2016 Owner/Operator Bass Training Center | City, STATE,
  • Established and expanded an integrated healthcare facility.
  • Researched, oversaw, and implemented the procurement of location, business licensing, state and labor laws and facility specific insurance and documentation.
  • Achieved revenue goal of $80,000 first year.
  • Doubled revenue in the second and third year of operations.
  • Directed full recruiting cycles to hire highest performing personal trainers and provide quality services to growing clientele base and healthcare partners.
  • Created client focused KPIs to maximize conversion and retention.
  • Utilized social media campaigns, established target and re-target demographics, drip marketing, and long-term lead nurture to expand client base.
  • Created and facilitated events and educational seminars in order to bridge community business relationships, cross referral connections and business promotion.
  • Created and implemented workout plans and customized fitness nutrition plans for clients.
  • Oversaw ACE/NASM compliance with standards and practices of the health and wellness protocols created by healthcare professionals and wellness professionals working for the company - Continually monitored client progress while reevaluating and changing programs accordingly.
  • Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
  • Guided the innovation, implementation and restructuring of service delivery methods, protocols, and programs in response to corporate leadership’s need for increased adherence and perpetuation.
  • Created relationships and negotiated contracts with leading adult educators and executive coaches to enhance the education and training of healthcare professionals and non-healthcare staff.
  • Identified and accessed operational process failure.
  • Led project teams, using Six Sigma and Lean methods to improve current process and reduce waste, resulting in enhanced productivity, and increased time utilization by 50% within the region.
  • Established a social outreach initiative and spearheaded the acquisition of strategic corporate partnerships with Leidos and Blue Cross Blue Shield.
  • Invigorated systems for profit and loss tracking and key performance indicators management, guiding corporate leadership in efficient data translation, valuation, and monetization.
  • Established the Health Management Team, consisting of high-level subject matter experts, which is now an industry leader in health promotion and preventive services.
  • Directed the revenue growth solutions initiative in a deteriorating market.
  • Utilized various marketing, resulting in revenue increase by $100,000 in the first quarter, and increased service utilization by 35%.
  • Achieved the National Operators Award for highest grossing location nationwide.
  • Invigorated B2B sales/partnership initiatives.
  • Established new vendor relationships and negotiated contracts which reducing cost for the organization by 25% at end of fiscal year.
Expected in 2021 SSGI Six Sigma Green Belt ACE Master Personals Trainer ACE Fitness Nutrition Specialist ACE Weight Management Specialist /5 6 | , , GPA:
Expected in 2020 Bachelor of Science | Health Science University of South Dakota, Vermillion, SD GPA:
Expected in 2019 Sanford Healthcare Management and Operations Specialist | , , GPA:
Expected in 2019 Sanford Healthcare Business Development Specialist | , , GPA:
  • Workforce Development
  • Growth Strategies
  • Process Improvement
  • Lean Management
  • Six Sigma
  • Innovation
  • Negotiation
  • Networking
  • Customer service
  • Logistics
  • Adaptability
  • Teambuilding
  • Supervision
  • Planning and Coordination
  • APD Workforce, Microsoft Business Suit, SharePoint, Hubspot, Constant Contact, Power BI, Zenoti, software proficiency
Professional Summary

Executive leader with over 10 years of successful experience in workforce development and process improvement. Recognized consistently for performance excellence and contributions to success. Strengths in lean management and business development methods backed by training in Six Sigma and Healthcare Administration.

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Resume Overview

School Attended
  • University of South Dakota
Job Titles Held:
  • Regional Director
  • Franchise Operations Manager
  • General Manager
  • Owner/Operator
  • SSGI Six Sigma Green Belt ACE Master Personals Trainer ACE Fitness Nutrition Specialist ACE Weight Management Specialist /5 6
  • Bachelor of Science
  • Sanford Healthcare Management and Operations Specialist
  • Sanford Healthcare Business Development Specialist

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