Regional Director resume example with 16+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Organized, dependable and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

  • Supplier Monitoring
  • Business Leadership
  • Financial Statement Review
  • Management Training
  • Program Optimization
  • Policy Development and Enforcement
  • Hiring and Onboarding
  • Human Resources Oversight
  • Performance Monitoring and Evaluation
  • Administrative Management
  • Finance and Accounting Oversight
  • Operational Efficiency
  • Reporting Tools
  • Corporate Communications
  • Client Relationships
  • Promotional Campaigns
  • Profit Growth Strategies
  • Motivational Leadership
  • Coaching and Mentoring
  • Workforce Planning
  • Operational Standards
  • Strategic Vision
  • Providing Feedback
  • Market and Competitor Research
  • Price Structuring
  • Business Forecasting
  • Capital Expenditures Oversight
Work History
Regional Director, 09/2020 to Current
Duke UniversityWake Forest, NC,
  • Visited schools regularly to ensure state licensing regulations and company standards are being met
  • Monitored staff performance by actively engaging in and observing day-to-day activities.
  • Promoted company by giving excellent customer services and engaging in community events.
  • Recruited talented individuals, both leadership and support staff.
  • Reviewed financial reports to identify potential issues, cost saving opportunities and significant departures from budget.
  • Oversaw preventive maintenance planning and execution of schools.
  • Participated in promotional opportunities and onboarding of new employees and clients.
Area Manager, 01/2019 to 09/2020
Sneller Snow SystemsGrand Rapids, MI,
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Resolved conflicts promptly to promote positive environment for customers and employees.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
  • Transformed underperforming teams into productive, profitable teams.
  • Supervised ten location managers and managed five schools assets, maintaining contractual, compliance and reporting requirements for all areas and assets.
  • Brought in exceptional candidates to boost team productivity and operational efficiency.
School Director, 09/2009 to 01/2019
FullbloomLakewood, OH,
  • Served as tireless school resource, which enabled development of lasting relationships with students, parents and guardians.
  • Oversaw budget, marketing and curriculum development for school operations.
  • Provided detailed feedback to teams after analyzing each educator's responsibilities.
  • Communicated with parents to encourage active parental participation in education.
  • Built productive relationships with parents of students facing difficult situations at school or at home.
  • Performed classroom evaluations to assess teacher strategies and effectiveness.
  • Trained teachers on effective teaching techniques, classroom management strategies and behavior modification.
  • Established positive, stimulating learning environment for students and exciting education-focused setting for teachers.
  • Modeled expected and appropriate leadership to promote to teaching staff and administrative personnel positive interaction with students and families.
  • Kept school in full compliance with established policies, legal requirements and student safety standards.
  • Observed teachers, documented activities and implemented improvement plans to optimize classrooms.
  • Collaborated with Regional Director to develop functional budgets within allocated funds.
  • Coordinated school budgets and solicited additional funding from grant programs with well-written applications.
Customer Service Supervisor, 08/2005 to 10/2009
Staffmark GroupAbilene, TX,
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Coached employees through day-to-day work and complex problems.
  • Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.
  • Assessed and authenticated customer exchanges, voids and returns.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Kept abreast of new company products and services to effectively answer questions and resolve complaints.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Compiled and analyzed customer feedback data to develop new strategies and corrective action.
  • Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
Bachelor of Science: Education, Expected in 12/2022
Central Methodist University - Fayette, MO,
Certificate: Travel And Tourism, Expected in 12/1992
Midwest Travel Institute - St. Charles, MO,

Received certificate for travel and tourism industry


Early Childhood Education of Colorado Board Member

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Resume Overview

School Attended

  • Central Methodist University
  • Midwest Travel Institute

Job Titles Held:

  • Regional Director
  • Area Manager
  • School Director
  • Customer Service Supervisor


  • Bachelor of Science
  • Certificate

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