Charismatic and energetic Development Manager highly creative in developing training strategies that build strong teams and cultivate positive environments. Outgoing and dynamic facilitator with 9 years of training, coaching, and management experience. Skilled in delivering key points of information to a diverse group of people. Helps participants obtain the knowledge and skills they need to thrive in a fast-paced setting. Flexible and driven to design and develop new training programs and modify existing curricula to meet the needs of participants.
Creative instruction styles and techniques
Intuitive people management skills
Instructional technologies knowledge
High level of accuracy
Strong problem-solving capabilities
Energetic and proactive
Excellent work ethic
01/2012 to Current
Regional Development ManagerBankers Life & Casualty – Charlotte, NC
Used role playing, simulations, team exercises, group discussions, videos and lectures to instruct participants in a variety of ways.
Used a variety of assessment tools and strategies to improve instruction methods.
Extensively trained new and existing employees.
Assessed training needs through surveys, interviews with employees, focus groups and consultation with managers.
Identified topics, developed and delivered training as needed.
Assisted in training and developing new facilitators
04/2008 to 12/2011
Unit Field TrainerBankers Life & Casualty – Asheville, NC
Supervised and field trained a sales force of 3-8 insurance agents.
Managed many of the day to operations at the branch level.
Planned and directed staff training and performance evaluations.
Contacted customers by phone and email in response to inquiries.
Promptly resolved all customer requests, questions and complaints.
Built relationships with customers and the community to establish long-term business growth.
03/2007 to 04/2008
Insurance AgentBankers Life & Casualty – Asheville, NC
Met with 15 existing and prospective clients each week to select appropriate insurance policies.
Calculated quotes and educated potential clients on insurance options.
Conducted annual reviews of existing policies to update information.
Reported policy changes and company conditions affecting customer satisfaction.
Followed up with customers on unresolved issues.
Met with prospective customers and business owners in their homes, businesses and other settings.
Modeled exceptional customer service skills and appropriate diagnostic sales techniques.
Contributed ideas and offered constructive feedback at weekly sales and training meetings.
03/2004 to 12/2006
Service ManagerWells Fargo Bank – Las Vegas, NV
Oversaw a branch team consisting of 12 tellers and 3 lead tellers.
Managed a branch with an average of 22,000 transactions a month.
Increased overall annual teller sales by 100%, by incorporating several quality process improvements within the branch.
Responsible and held accountable for teller sales, branch operations, and customer service goals.
Scheduled staff efficiently to maximize resources to achieve customer service and sales goals.
Responsible for effective staff salary administration and rewards.
December 2004-Regional Recognition Event "Star Manager" Hollywood, CA
June 2005- Nevada Semi-Annual Recognition Event "Star Manager" Las Vegas, NV
September 2006-Regional Annual Recognition Event "Customer Satisfaction" San Diego, CA
10/2001 to 03/2004
Personal BankerWells Fargo Bank – Las Vegas, NV
Recommended bank products and services to new and existing customers.
Managed customers' portfolio, built relationships, and cross-sold all products and services.
Provided broad base of financial and credit services, including home equity products, with the goal of acquiring 100% of the customers' business.
Developed and maintained relationships with Wells Fargo partners, like WF Home Mortgage & WF Investments to maximize sales opportunities.
A top performer in Southern Nevada, produced 1 million in new loan business each quarter.