A strategic-thinking results driven Director of Sales and Business Development, brings extensive history working in food manufacturing. Using a consultative selling approach, I offer a competitive edge to capitalize on business opportunities that retain clients as well as drive growth. Articulate and persuasive, adept at developing network connections using product knowledge to impact client relations while increasing sales.
Skills
Ongoing continuous improvement, bringing all department managers together, working as a team to align our tasks and goals.
Exceptional multi-tasker, managing both sales and customer service while working with R&D and Label Departments to improve processes.
Consultative and relationship selling, focused on finding holes and solutions, building a long-term client base.
Developing successful strategies and goals to penetrate new territories by assessing competitor offerings and approaches.
Experience
04/2022 to Current
Travel AdvisorLaunchdarkly – Myrtle Point, OR,
Respond promptly to client leads, inbound sales prospects, and live chat opportunities.
Excell in high volume, customer-oriented environment to address needs of various clients concurrently while pinpointing the individual needs of each to give them the best value for their dollar.
A consultative selling environment, worked to package travel including air, transfers, hotel stays, excursions and travel protection.
Rapidly respond and perpetually follow-up on all inquiries and opportunities via telephone, email and live chat.
Manage a book of 400 current clients while developing new.
A relationship business built on knowledge of the industry and trust.
07/2021 to 03/2022
Regional Commercial Account ManagerWillscot Corporation – San Diego, CA,
Increased repeat customer base by maintaining relationships with high-profile clients and effectively managing service issues.
Worked with Production, Construction, Marketing and Customer Service Departments in a team environment, through a collective process to job completion.
Created and delivered in-depth sales and educational presentations to current and potential customers.
Garnered incremental sales volume through product knowledge, customer support and monitoring of new and existing customers
05/2012 to 06/2021
Director of Sales and Business DevelopmentGrand Brands, Inc./True Citrus Co. – City, STATE,
Actively pursued qualified sales targets by building individualized proposals tailored to the customers specific needs, including the Custom Blend/Private Label process, obtaining Organic and Kosher Certifications, and designing FDA Compliant labels
Increased business revenue through proactive management of client relationships, maintaining strong communication while working to build/rationalize their product mix.
Maintained focused sales strategies for key/core accounts to consistently increase growth and profitability year over year, while working with other department heads to ensure a unified approach.
Facilitated and implemented new item roll-outs while continually rationalizing SKU's, keeping presentation materials updated for sales and customer service.
Wrote job descriptions and SOP's for each departments multiple staff positions and processes.
Through 1 relocation and multiple changes in ownership and upper management, I played a key role in growing sales from 1.2 million to 28 million in 9 years.
Manage the Customer Service Team which processes all PO's while maintaining strong client relationships including documenting and resolving complaints.
Actualized strategies to continuously improve customer service for our clients, our brand and the company, with a strong focus on timely follow-up and through.
Attended weekly Continuous Improvement meetings with the President, Operations Manager, Quality Manager and Production Manager, to ensure we worked collectively as a cohesive team.
01/2009 to 03/2012
Regional Sales ManagerH.J. Heinz – City, STATE,
Developed and maintained productive relationships with a book of 225 Key and National Account partners while pursuing new leads using both cold and warm methods.
Maintained clients' satisfaction by serving as point of contact, routinely re-assessing needs, implementing new product rollouts and resolving present and foreseeable conflicts.
Leveraged trends in service specific to the healthcare and secondary education industries, shaping value-added solutions and focused approaches for new market opportunities within those fields.
Increased revenue generation by collaborating with senior executives and other managers to assess performance and develop new sales strategies to maintain status as a cutting edge manufacturer.
Met and exceeded regional sales objectives and performance goals by developing and implementing core sales strategies while coordinating with the inside sales team to fortify business relationships.
Grew customer base by identifying needs for relevant product solutions to fit client budgets while fill voids.
04/2004 to 12/2008
Mid-Atlantic Area ManagerCompany Name – City, State,
Developed and managed a regional sales program with a combined book of 12 million dollars in sales, as part of the Hors d'oeuvre and Dessert Division of Heinz North America.
Covered a multi-state territory, managing targeted Distributors and Key Accounts, negotiating marketing programs, performing quarterly business reviews, conducting product training, sales meetings and attending trade shows.
Responsible for presenting and placing new items to the VP's of Purchasing while rationalizing SKU's and turning inventory for each of my 9 Distributors.
Continually monitored distributor sales teams and Brokers, providing ongoing training and support to ensure each account met or exceeded their sales targets.
Maintained the highest level of personal job performance by attending and receiving continual training through a wide variety of corporate driven summits, meetings and functions.
Exceeded sales targets through effective marketing and negotiation strategies, achieving an award of Top Sales Leader 2006.
Education and Training
Expected in 05/1987
Bachelor of Arts: Business Arizona State University - Tempe, AZ GPA:
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