Hardworking and motivated management professional with 22-year record of success in healthcare and solid history balancing team performance, customer service, and organizational growth. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings. I am looking for an opportunity to establish myself in a growing organization where I can apply my leadership and morale-building abilities to enhance employee engagement and boost organizational performance.
Skills
Team management
Relationship development
Employee development
MS Office
Organization
Inventory management
Communications
Project organization
Customer service
Continuous improvements
Multi-unit operations management
Issue and conflict resolution
Education and Training
Grand Canyon UniversityPhoenix, AZExpected in 05/2020 ā āMaster of Science:Leadership - GPA:
Grand Canyon UniversityPhoenix, AZExpected in 09/2018 ā āBachelor of Science:Healthcare Administration - GPA:
ECPIManassas, VA, Expected in 08/2009 ā āAssociate of Applied Science:Surgical Technology - GPA:
Experience
Methode Electronics, Inc. - Regional Clinical Manager Palo Alto, CA, 02/2013 - Current
Supported and managed over 20 laparoscopic, auto-transfusion, and sterile processing technicians providing services to the operating room and sterile processing department.
Set and adjusted daily job assignments and schedules to keep pace
with dynamic business needs, factoring in processes, employee
knowledge and customer demands for over 15 regional hospitals.
Performed annual reviews assessing each employee's performance and developed improvement plans and long-term goals.
Oversee and approval of employee time reporting, expenses, and credentialing.
Recruited well-qualified candidates focusing on a good fit for the company and handled all disciplinary actions.
Proven history of successful contract implementations with long-term success.
Increased customer retention and satisfaction by closely monitored
team member performance and assessing problematic practices.
Trained and guided team members to maintain high productivity and
performance metrics.
Cross-trained existing employees in order to maximize team
performance.
Participated in a leadership committee to develop an organizational
career ladder program to promote employees from within to build and maintain a cohesive leadership structure.
Implemented cost-saving initiatives that addressed long-standing
problems.
Resolved critical problems, improved operations and provided
exceptional client support.
Managed quality assurance program, including on-site evaluations,
internal audits and customer surveys.
Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
Summit Medical Group - Clinical Assistant Maryville, TN, 05/2010 - 02/2013
Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
Supported functions for orthopedic diagnostic and technical treatment procedures, including setting up and operating special medical equipment to include entering information in patient charts.
Prepared patients for X-rays, suture removal, dressing changes, and cast application and removal.
Maintained surgery schedule, transcription, and ICD coding issues.
Aided in clinical care and maintained patient well-being across several areas and office locations.
Provided high level of support to stressed patients prior to procedures, offering comfort and listening ear.
Educated patients about medications, procedures and physician's instructions.
Contacted pharmacies to submit and refill patients' prescriptions.
Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
Set up equipment, tools and supplies needed for procedures and organize instruments as directed in surgeons' preference cards.
Assisted physicians during diagnosis and treatment, as well as assisting during surgery.
Analyzed patient chart data and identification to verify accurate information.
Exhibited confidence to work extremely well under pressure and with variety of physicians of different temperaments.
Sanitized and maintained all surgical instruments and equipment.
Organized supply room and ordered supplies and equipment as needed.
Educated patients on diagnoses, treatment plans and post-operative care by providing instructions on medication self-administration and home care.
Actualized inventory management procedures to control medications and supplies as well as to rotate stock and remove expired medications.
Performed pre-operative and post-operative examinations to check patients' vitals and health status.
Rendered aid to patients experiencing life-threatening emergencies during surgical procedures.
Morton Comprehensive Health - Medical Assistant Oklahoma City, OK, 06/1998 - 11/2002
Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
Conducted patient interviews to gather health history, vital signs and information about current medical issues.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
Maintained working condition of equipment by closely following operating instructions, troubleshooting breakdowns, performing preventive maintenance and calling for repairs.
Cleaned, restocked and prepared exam rooms and medical equipment.
Monitored medical supply levels to confirm sufficient stock, promptly placing replenishment orders before depletion.
Contacted pharmacies to submit and refill patients' prescriptions.
Efficiently performed insurance verification and pre-certification and pre-authorization functions.
Resolved and clarified issues with patient medications and collaborated with local pharmacies.
Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare.
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