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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Hardworking and motivated management professional with 22-year record of success in healthcare and solid history balancing team performance, customer service, and organizational growth. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings. I am looking for an opportunity to establish myself in a growing organization where I can apply my leadership and morale-building abilities to enhance employee engagement and boost organizational performance.

Skills
  • Team management
  • Relationship development
  • Employee development
  • MS Office
  • Organization
  • Inventory management
  • Communications
  • Project organization
  • Customer service
  • Continuous improvements
  • Multi-unit operations management
  • Issue and conflict resolution
Education and Training
Grand Canyon University Phoenix, AZ Expected in 05/2020 Master of Science : Leadership - GPA :
Grand Canyon University Phoenix, AZ Expected in 09/2018 Bachelor of Science : Healthcare Administration - GPA :
ECPI Manassas, VA, Expected in 08/2009 Associate of Applied Science : Surgical Technology - GPA :
Experience
Methode Electronics, Inc. - Regional Clinical Manager
Palo Alto, CA, 02/2013 - Current
  • Supported and managed over 20 laparoscopic, auto-transfusion, and sterile processing technicians providing services to the operating room and sterile processing department.
  • Set and adjusted daily job assignments and schedules to keep pace
    with dynamic business needs, factoring in processes, employee
    knowledge and customer demands for over 15 regional hospitals.
  • Performed annual reviews assessing each employee's performance and developed improvement plans and long-term goals.
  • Oversee and approval of employee time reporting, expenses, and credentialing.
  • Recruited well-qualified candidates focusing on a good fit for the company and handled all disciplinary actions.
  • Proven history of successful contract implementations with long-term success.
  • Increased customer retention and satisfaction by closely monitored
    team member performance and assessing problematic practices.
  • Trained and guided team members to maintain high productivity and
    performance metrics.
  • Cross-trained existing employees in order to maximize team
    performance.
  • Participated in a leadership committee to develop an organizational
    career ladder program to promote employees from within to build and maintain a cohesive leadership structure.
  • Implemented cost-saving initiatives that addressed long-standing
    problems.
  • Resolved critical problems, improved operations and provided
    exceptional client support.
  • Managed quality assurance program, including on-site evaluations,
    internal audits and customer surveys.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
Summit Medical Group - Clinical Assistant
Maryville, TN, 05/2010 - 02/2013
  • Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Supported functions for orthopedic diagnostic and technical treatment procedures, including setting up and operating special medical equipment to include entering information in patient charts.
  • Prepared patients for X-rays, suture removal, dressing changes, and cast application and removal.
  • Maintained surgery schedule, transcription, and ICD coding issues.
  • Aided in clinical care and maintained patient well-being across several areas and office locations.
  • Provided high level of support to stressed patients prior to procedures, offering comfort and listening ear.
  • Educated patients about medications, procedures and physician's instructions.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
Dental Care Alliance - Surgical Assistant
Lansing, MI, 03/2003 - 01/2010
  • Set up equipment, tools and supplies needed for procedures and organize instruments as directed in surgeons' preference cards.
  • Assisted physicians during diagnosis and treatment, as well as assisting during surgery.
  • Analyzed patient chart data and identification to verify accurate information.
  • Exhibited confidence to work extremely well under pressure and with variety of physicians of different temperaments.
  • Sanitized and maintained all surgical instruments and equipment.
  • Organized supply room and ordered supplies and equipment as needed.
  • Educated patients on diagnoses, treatment plans and post-operative care by providing instructions on medication self-administration and home care.
  • Actualized inventory management procedures to control medications and supplies as well as to rotate stock and remove expired medications.
  • Performed pre-operative and post-operative examinations to check patients' vitals and health status.
  • Rendered aid to patients experiencing life-threatening emergencies during surgical procedures.
Morton Comprehensive Health - Medical Assistant
Oklahoma City, OK, 06/1998 - 11/2002
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
  • Maintained working condition of equipment by closely following operating instructions, troubleshooting breakdowns, performing preventive maintenance and calling for repairs.
  • Cleaned, restocked and prepared exam rooms and medical equipment.
  • Monitored medical supply levels to confirm sufficient stock, promptly placing replenishment orders before depletion.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Efficiently performed insurance verification and pre-certification and pre-authorization functions.
  • Resolved and clarified issues with patient medications and collaborated with local pharmacies.
  • Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare.

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Resume Overview

School Attended

  • Grand Canyon University
  • Grand Canyon University
  • ECPI

Job Titles Held:

  • Regional Clinical Manager
  • Clinical Assistant
  • Surgical Assistant
  • Medical Assistant

Degrees

  • Master of Science
  • Bachelor of Science
  • Associate of Applied Science

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