Regional Clinical Manager Resume Example
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REGIONAL CLINICAL MANAGER
Professional Summary
Results-driven healthcare leader offering 20 years of clinical, administrative and patient care experience. Gifted in building relationships and implementing approaches to increase quality and streamline procedures. Significant leadership background directing multidisciplinary healthcare teams to achieve care objectives and outperform business targets.
Work History
Abiomed - Regional Clinical ManagerLexington , KY02/2013 - Current
- Manage 20 technicians providing outsourced services to 15 different hospitals within the Richmond, Norfolk, and NC areas. These services include minimally invasive support, auto-transfusion, and central sterile support.
- Maintain the daily schedules for all associates, including monthly trauma call, monthly/weekly staff meetings and hospital in-services.
- Maintain inventory for disposable supplies and surgical instrumentation utilized at each hospital relevant to our services performed at each facility.
- Trained and guided team members to maintain high productivity and performance metrics.
- Oversee time approval, expenses, and credentialing. Performed annual reviews assessing each employee's performance and developed improvement plans.
- Led teams in delivery of new contracts, resulting in long-term success.
- As a standing member of the executive leadership team, was instrumental in developing an organizational career ladder program to promote employees from within, building and maintaining cohesive leadership structure. Also helped develop a clinical manager training program.
- Increased customer satisfaction by resolving immediate issues.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Implemented cost-saving initiatives that addressed long-standing problems that improved my regions operational budget by $36,000 annually.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
- Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
- Handled job duties for staff members which were unavailable.
Ihealth Labs - Clinical AssistantHouston , TX05/2010 - 02/2013
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Restocked supplies in front office and in patient exam rooms to stay in line with expected patient levels.
- Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
- Utilized effective communication and active listening skills when interacting with physicians, nursing staff and patients.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted with patients, supported physical and emotional needs across multiple sites and locations.
- Comforted anxious patients before procedures and listened to concerns, offering support and compassion.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Compiled necessary documents for surgical billing packages.
- Reviewed patient records, identified medical codes and created invoices for billing purposes.
- Translated and interpreted medical billing codes with strong accuracy to enable swift payment from insurance agencies.
- Communicated with insurance providers to resolve any denied claims and resubmit.
- Verified proper ICD-9 coding on claims.
Stafford Hospital/Free Standing ER - OR/ER TechnicianCity , STATE01/2009 - 05/2010
- Was originally hired as an OR tech and assisted with opening Stafford Hospital. Transferred over to help open MWH Free Standing ER.
- Was incorporated into helping set up the new facilities, implementing new policies and procedures to meet the standards needed to open for patients.
- Completed tasks in the OR such as room turnover and running for supplies during surgeries.
- Worked with nurses to assess patients and prepare for tests and procedures.
- Quickly responded to codes and cardiac monitor alarms.
- Safely transported patients by wheelchair, stretcher, or bed to other units.
- Received direction and assignments from physicians and nurses, providing efficient technical support to optimize patient care.
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
- Collected basic samples, labeled specimens properly, and transferred them to the laboratory for testing.
Dr's. Delgado & Kuzmik, OMS, DDS - Oral Surgical AssistantCity , STATE07/2003 - 01/2009
- Took dental images following strict patient protection rules by mentioning risks during pregnancy and applying lead aprons.
- Booked appointments for patients.
- Educated patients on dental hygiene, pre-surgical instructions, and post-surgical care.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Documented patients' dental health information, medical history and vital signs.
- Assisted surgeons with all surgical procedures.
- Assisted surgeons in management of medical emergencies by maintaining the crash cart and developing an emergency plan.
- Administered desensitizing agents by applying numbing gel to prepare patients for anesthetic injections.
- Prepared medications for sedation and assisted in airway management during procedures.
Community
- 10 years as a volunteer EMS provider.
- 3 years volunteering for Hospice in Fredericksburg, VA.
Skills
- Operations management
- Training And Mentoring
- Quality improvement
- Strategic Planning
- Process improvement
- Highly Organized
- Team building
- Proven Customer Satisfaction
- Problem resolution
- Seasoned In Medical Clinical Procedures
- Microsoft Office
- Effective Communication
Education
05/2020
Grand Canyon University
City
Master of Science: Leadership
09/2018
Grand Canyon University
City, State
Bachelor of Science: Healthcare Administration
ECPI University, VA
Associate of Applied Science: Surgical Technology
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Resume Overview
School Attended
- Grand Canyon University
- ECPI University, VA
Job Titles Held:
- Regional Clinical Manager
- Clinical Assistant
- OR/ER Technician
- Oral Surgical Assistant
Degrees
- Master of Science : Leadership
Bachelor of Science : Healthcare Administration
Associate of Applied Science : Surgical Technology
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