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Regional Clinical Manager Resume Example

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REGIONAL CLINICAL MANAGER
Professional Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Work History
SpecialtyCare Inc. - Regional Clinical ManagerRichmond, VA02/2013 - Current
  • Set and adjusted daily job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands for over 15 accounts.
  • Supported and managed over 20 healthcare professionals at one time to include operational teams.
  • Increased customer retention and satisfaction by closely monitored team member performance and assessing problematic practices.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Cross-trained existing employees in order to maximize team performance.
  • Performed annual reviews assessing each employee's performance and developed improvement plans.
  • Led teams in delivery of new contracts, resulting in long-term success.
  • Participated in a leadership committee to develop an organizational career ladder program to promote employees from within, building and maintaining cohesive leadership structure.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Increased customer satisfaction by resolving immediate issues.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Resolved critical problems, improved operations and provided exceptional client support.
  • Implemented cost-saving initiatives that addressed long-standing problems.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
Fredericksburg Orthopedics And Associates - Clinical AssistantFredericksburg, VA05/2010 - 02/2013
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Restocked supplies in front office and in patient exam rooms to stay in line with expected patient levels.
  • Utilized effective communication and active listening skills when interacting with physicians, nursing staff and patients.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Assisted with patients, supported physical and emotional needs across multiple sites and locations.
  • Comforted anxious patients before procedures and listened to concerns, offering support and compassion.
  • Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
Dr's. Delgado & Kuzmik, OMS, DDS - Oral Surgical AssistantAlexandria, VA07/2003 - 01/2010
  • Took dental images following strict patient protection rules by mentioning risks during pregnancy and applying lead aprons.
  • Booked appointments for patients.
  • Educated patients on dental hygiene, pre-surgical instructions, and post-surgical care.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
  • Documented patients' dental health information, medical history and vital signs.
  • Assisted surgeons with all surgical procedures.
  • Sanitized trays, instruments and surfaces for clean surgical office setting and patient safety.
  • Assisted surgeons in management of medical emergencies by maintaining the crash cart and developing an emergency plan.
  • Administered desensitizing agents by applying numbing gel to prepare patients for anesthetic injections.
  • Prepared medications for sedation and assisted in airway management during procedures.
Emery Neuroscience Center - Medical AssistantFt. Lauderdale, FL07/1998 - 11/2002
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
  • Maintained detailed records of test results by entering data and patient information into the computer.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
  • Escorted patients to examination rooms.
  • Assisted physicians in follow-through of care.
Affiliations
  • Robert Greenleaf Center for Servant Leadership
  • Servant Leadership Institute
Community
  • 10 years as a volunteer EMS provider
  • 3 years volunteering for Hospice Harbour House in Fredericksburg
Skills
  • Project Management
  • Staff Management
  • Operations management
  • Operational improvement
  • Strategic Planning
  • Process improvement
  • Organization
  • Team building
  • Relationship development
  • Problem resolution
  • Hiring And Recruitment
  • Training And Mentoring
  • Seasoned In Medical Clinical Procedures
  • Microsoft Office
Education
05/2020Grand Canyon UniversityPhoenix, AZMaster of Science: Leadership
09/2018Grand Canyon UniversityPhoenix, AZBachelor of Science: Healthcare Administration
08/2009ECPI UniversityManassas, VAAssociate of Applied Science: Surgical Technology
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Resume Overview

Companies Worked For:

  • SpecialtyCare Inc.
  • Fredericksburg Orthopedics And Associates
  • Dr's. Delgado & Kuzmik, OMS, DDS
  • Emery Neuroscience Center

School Attended

  • Grand Canyon University
  • ECPI University

Job Titles Held:

  • Regional Clinical Manager
  • Clinical Assistant
  • Oral Surgical Assistant
  • Medical Assistant

Degrees

  • Master of Science : Leadership
    Bachelor of Science : Healthcare Administration
    Associate of Applied Science : Surgical Technology

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