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regional client relations manager resume example with 8+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Highly focused, self-starter, result driven individual in sales, service, and account management. With expertise in sales management, B2B and B2C sales, customer service management, and consulting/recruiting with a proven track record of success. Ability to establish long-term and trusting relationships that allow customer growth and achieve company desired goals. Someone who brings a strong entrepreneurial and innovative approach to drive company success.

Skills
  • Sales Team Management
  • Customer Service Team Management
  • Territory Management
  • New Business Development
  • Relationship Building
  • Complex Negotiations
  • Sales Training
  • Time Management
  • Communication
Experience
01/2019 to 06/2021
Regional Client Relations Manager Qlik Littleton, CO,
  • Manage, develop, and train a high-performance team of 14 direct reports, resulting in YOY growth of over 60% in a $400M global enterprise.
  • Responsible for the overall sales and customer service team’s success of a $264M, 4000+ customer, multi-region territory Oversee and develop a team of sales and account managers who perform daily quoting, order entry, customer order management, order fulfillment, and customer escalations.
  • Work closely with Global Executives to establish and drive KPI’s to achieve company initiatives and goals.
  • Improved customer satisfaction score from 78% to 91% in 9 months along with an industry ranked NPS score.
  • Collaborate with Global Supply chain to streamline current processes to achieve strategic company goals and resulting in a more efficient customer experience.
  • Assisted with implementation and global training of Salesforce Lightning including training C-Level Executives.
  • Established and maintained strong relationships with partners, sales teams, and internal operational teams on a regional level to ensure optimal results and new growth opportunities.
  • Collaborated with the CEO and company’s executive team to develop strategic and tactical plans for clients to support the overall growth.
08/2017 to 01/2019
Enterprise Business Development Representative Gohealth, Inc. UT, State,
  • Surpassed target sales goals by 134% or more each month.
  • Generated over $540,000 in gross profit.
  • Manage all workforce staffing needs and operational request for a multi-industry network of 27+ companies with average revenue over $12M.
  • Work directly with C-Suite executives of clients, acting as single point of contact for all client needs and communication.
  • Responsible for developing new business from existing clients and actively identity and seek new sales opportunities.
  • Interact daily with hiring managers to plan current or future staffing needs and resolve any issues.
  • Partner closely with a team of 24 recruiters to effectively communicate client requirements, details, and staffing needs.
  • Set up client appointments to introduce staffing services and cross-sell recruitment divisions.
  • Submit client proposals and negotiate rates to ensure they are aligned with current market rates, state law, and job criteria.
  • Attend local sales events, conferences, community events, and special events to support current clients and develop new relationships.
08/2013 to 04/2017
Professional Sales Consultant/Recruiter Morris Bixby Group City, STATE,
  • Successfully filled 26+ executive, high-level sales, management, marketing, and technical positions, resulting in a significant improvement of cost of hire, days to fill, and diversity for both private and Fortune 500 companies.
  • Generated over $460,000 in revenue with 26+ filled positions.
  • Develop strong relationships with upper management, business executives, and functional leaders to achieve and exceed clients hiring goals and objectives.
  • Apply a variety of methods including web based sourcing, internet posting, internal and external networking, and career fairs to generate top quality candidates in a difficult hiring market.
  • Responsible for developing a strategy to fill difficult positions by sourcing, identifying, attracting, and securing hard to find high-level candidates.
  • Responsible for prescreening candidates with detailed phone interviews, determining candidates’ compatibility with specific job requirements, ensuring the “right” fit prior to client submission.
  • Perform reference checks and coaching candidates on the process of closing the deal including counteroffer techniques.
  • Develop familiarity within the market, maintain current relationships and identify new customers by using company success stories, placement retention rate, and marketing strategies.
03/2012 to 01/2013
Account Representative Groupon City, STATE,
  • Generated over $1.5Million in gross profit in 11 months.
  • Consistently achieved an average of 120% to sales goals for both gross profit and contracts closed.
  • Managed all aspects of 200+ accounts including interaction from initial contact to post campaign client services.
  • Responsible for building the subscriber base and launching Groupon in Iowa for the first time.
  • Develop familiarity with businesses, including products and/or services, consumer demographics, consumer ratings, points of competitive differentiation, merchant economic model, and revenue and profit drivers.
  • Apply market research and knowledge to structure and close compelling deals to drive new customers.
  • Apply concepts of deal structure and strategies that are proven models for successful achievement of businesses desired outcomes.
  • Execute entire sales cycle: prospecting, closing, and maintaining accounts.
  • Maintain client’s social networking accounts and profiles.
  • Negotiated pricing, rules, restrictions, and all other aspects of contracts and agreements.
Education and Training
Expected in 05/2011 to to
Bachelor of Science: Sales And Marketing Education
Illinois State University - Normal, IL,
GPA:
  • Member of the Professional Sales Institute
  • NCAA Men’s Basketball Team
  • Franklin Covey Lean Training
  • Franklin Covey 6 Critical Practices For Leading a Team Training

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Resume Overview

School Attended

  • Illinois State University

Job Titles Held:

  • Regional Client Relations Manager
  • Enterprise Business Development Representative
  • Professional Sales Consultant/Recruiter
  • Account Representative

Degrees

  • Bachelor of Science

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