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regional business services director resume example with 20+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

25 years' experience with in the administrative, business operations and customer service fields. Responsible and dependable, a fast learner, able to multi task, and very teachable. Work well with others, as well as independently, with little to no supervision. Have experience and am proficient with a number of computer programs, including Microsoft Word and Excel, Daxko, SGA and possess great customer service skills both in person and over the phone. Organized, and able to work in high stressed, and fast paced environments. Always eager to learn, enjoy working with a team and take great pride in doing an outstanding job for those that depend on me.

Highlights
  • Customer relations, Polished communication skills
  • Ensure policy implementation
  • Cheerful and energetic
  • Effective team player
  • Superior organization skills
  • Account reconciliations
  • Dependable and reliable
Accomplishments

Customer Service

  • Researched, calmed and rapidly resolved member conflicts to prevent loss of accounts.

Database Maintenance

  • Assisted in the managing of the company database and verified, edited and modified members’ information
  • Passed and exceeded expectation with internal and external audits
  • Promoted 3 times with in a 3 year period
Experience
10/2015 to Current Regional Business Services Director State Of Georgia | Bacon, GA,
  • Ensure business procedures are followed at the center which includes the following: Manage center accounts receivable, ensure daily deposits of all cash, and the daily cash reconciliation.
  • Assists center staff, coordinates month-end closing, and oversees office functions such as petty cash, office equipment and supplies.
  • Reviews and approves bi weekly payroll related transactions for accuracy and completeness and assist new and existing employees with the hire process and other employee related needs.
  • Serves as HR and business representative, between the centers and business office.
  • Coordinates and supports assigned aspects of the annual support campaign at the center, administrative support for the center board meetings and the Community Executive Director.
  • Process and maintain accurate scholarship application records.
05/2013 to 10/2015 Office Director Blue Origin | Merritt Island, FL,
  • Ensure business procedures are followed at the center which includes the following: Manage center accounts receivable, ensure daily deposits of all cash, and the daily cash reconciliation.
  • Assists center staff, coordinates month-end closing, and oversees office functions such as petty cash, office equipment and supplies.
  • Reviews payroll related transactions for accuracy and completeness and assist new and existing employees with the hire process and other employee related needs.
  • Coordinates and supports assigned aspects of the annual support campaign at the center, administrative support for the center board meetings and the Community Executive Director.
  • Process and maintain accurate scholarship application records.
  • Coordinate daily and monthly activities for AOA/Senior programs and participate routinely in weekly and monthly MOD schedules.
  • A promotion from that of a manager to a director occurred after 2 years of position change.
05/2011 to 06/2013 Member Services Leader Sykes Enterprises Incorporated | LA, State,
  • to greet and assist members, register members for programs, collect and record payments, answer phones, general data entry and clerical functions, give tours of the facility, and assist with special events.
10/2002 to 05/2013 Co owner/office manager Southeast Wrecker | City, STATE,
  • answer phones, radio and computer dispatch, accounts payables and receivables, bookkeeping and time keeping, payroll, data entry, faxing, filing, advertising and collections.
  • Greatly responsible for the success or failure of the business.
03/2000 to 11/2002 Administrative Assistant Municipal Pipe | City, STATE,
  • provide great customer service both in person and over the phone, data entry, filing faxing, and prepared and distributed letters and documents for various departments.
06/1997 to 02/2000 Telecommunications City Of Pasadena | City, STATE,
  • answer multiple phone lines, both emergency and non-emergency calls, radio and computer dispatch, for the police and fire departments, animal control and city services.
  • Filing, faxing, data entry, and basic clerical functions.
  • Very fast paced and high stressed.
Education
Expected in 1991 to to High School Equivalency Diploma | Computer Technologies Certification San Jacinto College, Pasadena, Texas GPA:
Computer Technologies Certification
Skills
  • accounts payables/receivables, payroll
  • administrative support, bookkeeping/timekeeping
  • customer service, data entry, faxing, and filing
  • special events and board meeting coordinator
  • handles daily and monthly deposits and cash reconciliation reports

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Resume Overview

School Attended

  • San Jacinto College

Job Titles Held:

  • Regional Business Services Director
  • Office Director
  • Member Services Leader
  • Co owner/office manager
  • Administrative Assistant
  • Telecommunications

Degrees

  • High School Equivalency Diploma

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