Regional Business Manager Resume Example

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Professional Summary

Respected sales & operations professional with extensive experience leading teams, metrics, direct sales, operations, & customer relationships, in the telecom, digital media, and software space. I’m obsessed with results, not pats on the back.

Proud of the proven track record guiding cross-functional teams in; Sales techniques, funnel management, client relations, quota attainment, and software solutions.

Experienced using the power of the Internet to deliver results in; IoT, Mobility, negotiations, strategy, solution selling, & presenting.

Ardent focus on building alliances with vendors, strategic partners, C-Suite customers, VAR’s, and channel experts.

Motivated Sales Manager with demonstrated knowledge of digital space, best practices and operations. Proven skills in enhancing productivity, efficiency and bottom-line profits with forward-thinking leadership. Bringing 15 years of experience in technology and ready to take on this challenging, growth-oriented role.

Work History
Calpine - Regional Business Manager
Londonderry, NH, 05/2019 - Current
  • Brand ambassador, Midwest Sales executive for industry leading technology based gaming handset production company.
  • Proud to represent, introduce, demonstrate, and expand technology based products to Midwest and Northeast Regions.
  • Increased PG revenue 125% YOY, by identifying, engaging, developing, and nurturing new regional accounts.
  • Represent and foster company initiatives at National conferences and trade associations.
  • Utilize business acumen in operations, strategic vision, and long-range planning.
  • Partner (not posture) to execute business plan and communicate company vision
  • Manage supply and equipment inventory for business according to forecasts and needs.
Zai Lab - Senior Director
Glendale, AZ, 12/2018 - 04/2019
  • Led Google Ad's Inside Sales Call Center in Farmington Hills, MI; 300 employees, 8 different marketing segments, creating ad campaigns, selling digital advertising, and ongoing ad support.
  • Certified in Google Ad's, analytics, proprietary SaaS, CRM, and tracking products.
  • Restructured the segments; by 12 month sales trends, retrained to strengthen sales presentation, funnel management, client soft skills & closing techniques.
  • Drove Revenue of $1.8M on a monthly target of $1.4M, by improving scale of account contacts, segment forecasting, & headcount efficiencies, , Small Business & Retail Sales.
  • Established strategic improvements to enhance operational & organizational efficiencies.
  • Collaborated with 'Googler' Marketing team and revised NBS program to increase quicker "campaign build", which lead to increased efficiencies within group.
Gannett Co. Inc. - Senior District Manager
City, STATE, 10/2006 - 11/2018
  • Spearheaded; Growth & Retention initiatives; CRM, SaaS, IoT, Mobility, & Remote App pilots. Finding contextual relevance at scale that drove improved results.
  • By focusing on simplifying the technology buying experience for the Consumer & SMB customer, gross additions increased 30% YOY over three quarters.
  • Results from these pilots helped to deliver millions in additional revenue back to the business nationally without added headcount.
  • District SME: Salesforce, Performance Turnarounds, Store Launches, Remodels, Re-design, Merchandising, Insurance, Lean Six Sigma, Sales Evolution program, R2B Small Business Sales Program.
  • Utilizing Data: Improved; performance measures, H.R., Eagle eye Merchandising, Optimum Inventory, Risk Management, Shrink, Virtual Training, Product Development, Telematics, NPS, Insurance, SMB ( Field Force, Single sign-in VPN, Canvas, API, & Fleet Management.
  • Produced Wait-Time reports proving impact to sales, ultimately lead to consumer centric and operationally sound improvements.
  • Brought about industry-leading Customer Satisfaction results by applying philosophical belief that humility is a strength, complacency is the enemy, and to trust your data.
Radio Shack - Regional Director of Sales and Operations
City, State, 06/2005 - 09/2006
  • Recognized as Top Director; recruiting, training, day-to-day Sales and Operations for 7-state Midwest area, 102 stores.
  • Improved profit; gross margin, payroll, Store Merchandising, net sales, gross revenue +15% YOY, $24M annually 05-06’.
  • Effective partnering with Client-Host Sam's Club Executives, led client reviews, analytics, strategic layouts, & finance.
  • Created annual budget and developed comprehensive plan to accomplish company objectives while staying within budget.
  • Focused teams on developing innovative and cutting-edge approaches at all levels with effective resource allocation and strategic planning.
  • Identified, developed and launched innovative tools or systems to achieve sales strategies.
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
The Eli Broad School Of Business - Michigan State University East Lansing, MI, Expected in 05/2015 Master of Science (MS) : Business Management Strategy & Leadership - GPA :
Regis University Denver, CO, Expected in 06/2009 Certificate MBA: Essentials Business Development : Business Administration And Management - GPA :
San Diego State University San Diego, CA, Expected in 01/1990 Bachelor of Arts (BA) : Professional Studies & Fine Arts - GPA :
  • Culture Transformation
  • Collaborative Leadership
  • Team Leadership, Staffing
  • Budgeting, Strategic Planning
  • Sales, Business Development
  • Social Media
  • Stakeholder Relations
  • Sales and marketing
  • P&L and Business Planning
  • ROI, RFP, RFQ, Surveys
  • SAP, SaaS, IoT, Salesforce, Predictive Analytics
  • Telematics, Fleet, OBD2, SSO, Data Automation, Predictive Analytics
  • Microsoft Products - Office, Word, Outlook, Sharepoint, Excel, PowerPoint, OneNote, OneDrive, Canna365
  • Google Products - Ad’s, Display, Video, Drive

    2019 - Major redesign of Google Ad’s Call Center

    2018 - Market Champion for Enhanced Services/Products; (Asurion) Project driving added revenue

    2017 - Promoted to Senior D.M. Detroit Metro area, #1 SMB

    2015 - Verizon Regional #1 District Award, YOY growth 22%

    2014 - Verizon Regional #1 R2B Sales Team, #1 lowest churn, #1 YOY growth 20%


CAPM - Certified Associate in Program Management | 2016 - Present


AA-ISP - Association of Inside Sales Professionals | 2019 - Present

President - Plymouth High School Baseball Boosters Club | 2020 - Present

Athletics - College Baseball, NJCAA Div 1 Moorpark College | Moorpark, CA

Coach - MC9 17U Plymouth MI, 2017 State Champions | 2014 - Present

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Resume Overview

School Attended
  • The Eli Broad School Of Business - Michigan State University
  • Regis University
  • San Diego State University
Job Titles Held:
  • Regional Business Manager
  • Senior Director
  • Senior District Manager
  • Regional Director of Sales and Operations
  • Master of Science (MS)
  • Certificate MBA: Essentials Business Development
  • Bachelor of Arts (BA)

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