regional air cargo operations manager resume example with 20+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
A Highly skilled and dedicated professional with extensive experience in managing complex international and domestic air cargo shipments, package and warehouse operations, ensuring compliance with industry regulations, and developing comprehensive training programs. Proven expertise in streamlining operations, optimizing efficiency, and fostering strong relationships with key stakeholders, including shippers and government agencies. Recognized for consistently improving on-time performance, customer satisfaction, and safety records in both cargo and package operations. Demonstrated ability to lead and mentor large teams, maintaining high levels of employee engagement and reducing staff turnover. Proficient in the development and implementation of business plans and contingency strategies, while addressing volume fluctuations and market demands. Certified Federal Aviation FAR 121 Weight & Balance instructor, with experience managing diverse air recovery operations across multiple locations. Certified Airline Loadmaster proficient in loading military and civilian aircraft of all sizes with a variety of Cargo and ensuring its safety to the final destination.
Skills
Detail-Oriented
Problem-solving Skills
Excellent Communication Skills
Team Leadership.
Critical Thinking.
Interpersonal Skills
Operations management
Compliance and regulation adherence
Training program development
Performance optimization
Employee engagement and retention
Business planning and strategy
Safety and risk management
Process improvement and innovation
Organizational skills
Team-building activities
Education and Training
American Military UniversityEcampus, Expected in ā āBachelor of Arts:Transporation & Logistics - GPA:
Kaplan College - PhoenixPhoenix, AZExpected in 04/2016 ā āReal Estate:Real Estate - GPA:
Dallas Baptist UniversityDallas, TXExpected in ā ā:Business and Managerial Economics - GPA:
University of PhoenixTempe, AZExpected in ā ā:Business Administration - GPA:
Hill Junior CollegeHillsboro, TXExpected in ā ā:Business - GPA:
Certifications
SIDA Certified - Annually
Project Management Certification - 2022
De-Ice Certification - 2022
Certified Loadmaster - United Parcel Service - 2016
FAR 121 Weight & Balance Instructor - United Parcel Service - 2016
Certified Air Trainer - United Parcel Service - 2016
USPS Background - 2018
Hub Managers Certification - 2003
Certified Loadmaster - US Army - 1998
NCO Advanced Engineering Training - 1998
Experience
United Parcel Service, Airline Division - Regional Air Cargo Operations Manager City, STATE, 01/2017 - Current
Coordinate Air Cargo product transportation from various Texas locations to domestic and international destinations, optimizing efficiency and minimizing fiscal impact.
Cultivated strong relationships with local shippers, ensuring customer satisfaction and identifying opportunities for Air Cargo business development, resulting in 40% increase in product and best-in-class ranking.
Verified adherence to OSHA and internal safety standards to minimize risks and enhance workplace safety. Achieved best-in-class safety records from 2021 to 2022.
Developed operating budgets for each Cargo Service Center across states to achieve performance and production goals. and eliminate wasted and reduce overhead costs.
Served as Loadmaster for various aircraft types, facilitating movement of relief, humanitarian, and military supplies throughout different countries, and maintaining all relevant certifications.
Implemented successful business KPI strategies to increase revenue and target new markets.
Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
United Parcel Service, Airline Division - Compliance & Training Manager City, STATE, 01/2015 - 12/2017
Maintained compliance frameworks, policies and documentation to support audits.
Provided operational and compliance support for Gateway personnel, ensuring adherence to UPSCO methods and procedures for all ground services.
Developed and implemented strategies necessary for minimizing risk of non-compliance.
Analyzed data from multiple sources to systematically document work and results.
Participated in networking and learning opportunities to remain current with evidenced-based practices. Certified FAR 121 Weight & Balance Instructor.
Established and led training team to launch new Regional Air Ramp Operation, developing MOP for night ramp operations.
Successfully trained three hundred employees and management leading up to fully operational new Night Ramp Service at DFW Airport
Tracked assignment completion for 25 air recovery operations locations located in both Texas and Oklahoma providing training and reporting guidance through web-based platforms for visibility.
United Parcel Service Inc - Gateway Operations Manager City, STATE, 02/2010 - 12/2015
Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Built strong operational teams to meet process and production demands.
Identified areas of deficiency and performed root-cause analysis to solve problems.
Enhanced overall operations of airport facility, including loading, unloading, and movement of both small feeder and jet aircraft.
Improved on-time network performance from 90% to 96% by optimizing aircraft load operation and expediting movement of high-priority containers.
Oversaw financial management, budget management, accounting and payroll activities.
Improved morale and management communication by creating employee recognition programs and rewards practices.
United Parcel Service, UPS - Hub/Transportation Operation Manager City, STATE, 01/2003 - 01/2010
Managing volume fluctuations and customer requirements while supervising team of 55 direct reports and 500 indirect reports
Developed and implemented business plans, monitored performance, determined daily staffing requirements.
Optimized efficiency and reduced costs by 15% through implementation of staggered work schedules, while maintaining production levels and increasing output by 12%.
Improved time-in-transit rates consistently. Achieved 98.5% in first year and 99.3% in second year, setting new performance standards.
Collaborated with Human Resource department to reduce turnover by 25%, achieving district goals by refining hiring processes and enhancing training program.
Managed budget of five million dollars per month.
Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Built strong operational teams to meet process and production demands.
United Parcel Service Inc - Engineering Section Leader City, STATE, 01/2001 - 12/2002
Collaborated with and assisted in implementing business plans for four district hub operations, optimizing volume and ensuring efficient workflow throughout the Metroplex.
Recommended process improvements to streamline production workflows.
Communicated with other section managers to determine best ways to meet quotas and quality goals.
Optimized processes by collaborating with upper management to implement innovative technologies.
Enhanced operational efficiency, speed, and volume by identifying and resolving critical issues in a new package scanning system during test trials, leading regional implementation efforts for the upgraded programs.
Contributed to the development of comprehensive training programs for regional hubs, incorporating the new system into operations across Texas and Oklahoma
United Parcel Services, UPS - Package Operation Manager City, STATE, 12/1989 - 12/2000
Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Addressed customer concerns with suitable solutions.
Guided employees on understanding and meeting changing customer needs and expectations.
Developed initiatives for process improvement and reviewed and assessed ongoing operations.
Employed cross-functional teams to meet customer needs and identify root-causes analysis to help solve any operational problems.
Managed daily pickup and delivery of package center located in DFW Metroplex
Presented performance and productivity reports to supervisors.
Improved morale and management communication by creating employee recognition and rewards practices.
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