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regional administrator resume example with 3+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Experienced Hospice Regional Administrator with background in home and institutional care. Works gently with patients and family to provide comfort and education. Focused on business and operational improvements. Dedicated and decisive leader with strategic and forward-thinking mindset. Delivers proactive support on key administrative matters to promote productivity across departments.
Skills
  • Hospice state and federal guidelines
  • Patient care plans
  • Chronic disease management
  • Patient and family advocacy
  • Family planning services and education
  • Leadership
  • Management
  • Organization
Education
Aiken Technical College Graniteville, SC Expected in 12/2013 Associate of Applied Science : Nursing - GPA :
Georgia Southern University Statesboro, GA Expected in 12/1996 Bachelor's : Business Administration - GPA :
Work History
Archcare - REGIONAL ADMINISTRATOR
Rhinebeck, NY, 05/2021 - Current
  • Compile and analyze statistical data from performance markers for each branch to evaluate productivity, cost analysis, and quality care delivery.
  • Monitor financial, operational, and clinical outcomes as they relate to branch budget and provide oversight of all branch expenses.
  • Conduct quality assessment and performance improvement (QAPI) quarterly committee meetings to follow-up on internal audit reviews, negative patient satisfaction surveys, referral source issues, and post-acute care meetings within stated regulations.
  • Ensure development and execution of local staff training, implementation of general and job specific orientation, and provide safe working environment for all employees.
  • Guarantee that office operations are efficient and productive, and that staff are prepared and informed on state and federal survey processes and prepared for on-site and external audits.
  • Manage and participate in emergency preparedness and disaster planning, review plan annually, oversee tests of call tree, activate and supervise plan implementation when needed, oversee reports on disaster plan execution, ensure adequate coverage to monitor relation information, and communicate any impact on employee and patients’ safety appropriately.
Grace Hospice - BRANCH DIRECTOR
Marysville, MI, 04/2019 - 05/2021
  • Monitored processes and procedures, supervised daily operations of branch, and implemented strategies for growth.
  • Managed appropriate staffing matrix within branch to achieve on-going workload and exceed productivity expectations.
  • Manage and lead interdisciplinary group meetings every 15 days to manage performance improvement, patient care, and discuss any health or safety risks.
  • Follow-up on referrals through admission and billing process and approve patient schedules upon completion by patient services coordinator.
  • Confirm end of episode billing is completed in timely manner and outstanding claims are kept to minimum.
Celtic Health Care - CLINICAL FIELD STAFF SUPERVISOR
Tawas City, MI, 04/2019 - 06/2019
  • Reviewed all nursing coordination notes, on call notes, and follow up on all clinical daily reports.
  • Responsible for referral intake and management process to ensure patients receive assessment visits.
  • Perform daily clinical and administrative duties along with assisting Branch Director and Administrator with surveys and any additional needs.
  • Processed client workflow, coordination notes, MD orders, patients supplies, and other duties related to HCHB.
  • Handled clinical information relating to IDG and Case Conference and reviewed pharmacy orders when needed.
  • Conducted quality assessment and performance improvement activities.
  • Communicated between MD, Branch Director, Administrator, and other team members any pertinent information regarding patients and their needs.
  • Scheduled patient visits, staff scheduling, and resolved any scheduling conflicts.
  • Operated as staff nurse and supported nursing staff when needed.
Legacy Health Services - RN CASE MANAGER
Brooklyn, OH, 06/2018 - 04/2019
  • Handled all ongoing nursing assessments and implementation of individual plan of care for persons receiving hospice care.
  • Performed patient visits in timely, professional, and appropriate manner per standards of care.
  • Coordinated total patient care including interdisciplinary communication with health care providers, medical offices, and staff.
  • Collaborated with Medical Director in providing management of symptoms associated with disease progression and end of life care.
  • Maintained patients plan of care by collaborating with pharmacies, DME companies, and other outside sources.
  • Evaluated and admitted patients to hospice per regulatory guidelines and communicated daily with interdisciplinary team, physicians, social workers, chaplains, nursing assistants, volunteer coordinators, and other hospice nurses.
  • Developed and implemented individualized plan of care utilizing critical thinking, communication, time management, and problem-solving skills.
  • Reviewed and updated medication profile, assess patient compliance, and assessed any changes in patient’s condition.
  • Maintained PICC lines, foleys, ostomies, peg tubes, drains, and CADD pumps.
  • Provided physical, emotional, spiritual, and educational support to patients and families.

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Resume Overview

School Attended

  • Aiken Technical College
  • Georgia Southern University

Job Titles Held:

  • REGIONAL ADMINISTRATOR
  • BRANCH DIRECTOR
  • CLINICAL FIELD STAFF SUPERVISOR
  • RN CASE MANAGER

Degrees

  • Associate of Applied Science
  • Bachelor's

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