Regional Administrative Assistant resume example with 14+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Professional Summary
To obtain a position that will use my strong organizational skills, experience, knowledge of the industry and ability to work well with others. Create integrated strategies to develop and expand existing customer relationship, brand, product enhancement and customer development.
Education
College of Staten IslandStaten Island, NYExpected in 2007 ā āBachelor of Science:Finance Accounting - GPA:Finance Accounting
Experience
State Of Montana - Regional Administrative Assistant Big Timber, MT, 03/2015 - Current
Prepares reports, presentations, memorandums, proposals and
correspondence
Provides
administrative support in a complex team environment to the Regional Manager
and back-up support to a group of senior managers
Work
in accordance with Human Resources in processingĀ requests for the employee
transfers, job title changes and editing of time statements.
Review
all HMDA Loan reports, collect proper documentation and submit information into
HMDA Data Entry software
Deal
with customer complaints and interfaced with our compliance department to
ensure all responses are received promptly and in accordance to regulatory
guideline
Provide
assistance to Regional Marketing officer with event coordination from grand openings
to employee events as well as communicate new procedures and announcements.
Ballston Spa National Bank - Assistant Branch Manager Burnt Hills, NY, 2013 - 03/2015
Effectively manage a team to overachieve performance goal while delivering an exceptional employee and customer experience.
Manage the overall daily Branch operations including implementing policies and objectives.
Recognizes the need to influence Employees and Customers and is able to negotiate the outcome within the branch.
Ensure that teller Operational Standards, including proving the vault, Branch Recap, drawer management and settlement competency are completed in accordance with company policy.
Assists in the management of monthly audits and related reports to ensure the integrity of Branch Operations through Branch self-audit.
Coach and develop team members on identifying sales opportunities and referral of customers to appropriate Branch employee's and internal business partners.
Serve as a first line escalation manager for customer problem resolution, including assisting team members with difficult customer inquiries and complaints Proactively managed, motivated and coached employees to produce desired sales results, advice and customer service strategy measures.
Coached and developed 11 team members, monitored daily leadership and sales progress which resulted in branch movement from performance level in New York.
Collaborate with Business Partners to develop and prospect Business opportunities through networking.
Provide Tellers and other branch staff with coaching and guidance on products and special programs, identifying client needs, and providing appropriate referrals.
Responsible for branch operations, compliance, audits, customer service, and sales referral.
Support the manager in leading the team to meet and exceed performance goal targets.
Ensure the operational excellence of the store while creating a legendary employee and customer experience.
Responsible for daily implementation of manager's directives, executing lobby leadership, performing administrative/clerical tasks and observing store team in action through the eyes of the customer.
Coach team members on the proper execution of the store leadership while role modeling the desired behaviors.
In the manager's absence assume leadership role of the branches overall expectations while delivering a great customer experience.
Responsible for assisting the manager with resource management, operational excellence, managing partnerships, associate development and proficiency while building and retaining customer relationships.
Proactively identify and managed risk in every business, product and service transaction by leveraging the risk framework.
Td Bank Group - Store Supervisor Keene, NH, 01/2010 - 01/2012
Coached and developed tellers in exceeding customer expectations while enhancing the relationship.
Responsible for operations, business development, and community service.
Conduct weekly sales meetings, review cross selling of bank products and celebrated Team work.
Accountable for approval teller transaction to minimize risk and to ensure diligence of transaction.
Development customer relationship and increased sales revenue through effective sales leadership ability.
Coaching to high performance in sales, operational excellence, customer service, and product knowledge.
Welbilt - Customer Service Representative Manitowoc, WI, 2007 - 2012
Cultivate strong relationships with back office, service partners to ensure delivery of high quality customer service with on-going communication.
Effectively managed clients financial needs through and maintain operational consistency.
Demonstrated exceptional performance in achieving and maintaining personal sales revenue above and beyond goal expectations while enhancing the customer relationship.
Increase effectiveness of daily sales and team activities by coordinating Bank at Work events.
Leverage customer leads and coordinated outbound sales activities (e.g., phone out-reach, community events, meetings with local businesses) to establish visibility in the community and drive business to the store.
Enhanced sales revenue that resulted into top producing store in the Manhattan South Market in Q1-2010.
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