Dedicated and driven Executive Administrative Assistant/Office Manager bringing top strengths in balancing multiple responsibilities, communication and organizing workflows gained during 25+ years in field. Customer-focused and results-oriented. Strong planning, problem solving and communication skills. Security-conscious and astute in control of confidential documentation. Creative problem-solver with outstanding critical thinking abilities.
Skills
Customer and vendor relations
Time Management
Strong verbal communication
External Partnership Collaboration
Highly organized with a talent of listening and problem solving
Managing office supplies
Records management systems
Database entry
Faxing documents
Report development
Back office operations
Editing and proofreading
Mail management
Routing packages
Issue response and resolution
Event coordination
Coordinating program activities
Meeting participation
File and data retrieval systems
10-key proficiency
AS/400
Memo preparation
Invoicing and billing
Executive presentation development
Advanced MS Office Suite knowledge
Scheduling and calendar management
Report creation
PC proficient
Multi-line phone systems
Expense reporting
Spreadsheet development
Report analysis
Business writing
Calendar management
Sensitive material handling
Travel administration
Excel spreadsheets
Employee training and development
Detailed meeting minutes
Education and Training
Southern State Community CollegeSardinia, OH, Expected in 06/1994 ā āAssociate of Applied Science:Business Management - GPA:
Acted in capacity of office manager by taking care of all arrangements, equipment, support of sales and service personnel
Coordinated project materials, including managing physical and digital files, monitoring spreadsheets and updating reports.
Completed expense reports for Regional Manager and for self. Assisted other sales and service staff as needed using Concur.
Set travel arrangements for Regional Manager and other staff for trainings and business meetings
Kept updated employee and vendor rosters with current contact information.
Pleasantly welcomed visitors, answered phone calls and maintained office/showroom areas.
Proofed and edited letters and other correspondence to correct grammar and spelling errors.
Supported office operations, managed client correspondence, and handled internal communications.
Coordinated large-scale events and department activities, including venue acquisition, catering service and guest list development.
Inventoried and requisitioned office supplies and other office needs
Updated system to organize office documentation, maximizing efficiency and increasing productivity.
Managed conference calls by setting them up using webinars, and zoom meetings and recording participant details
Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.
Scheduled appointments for management teams and maintained updated calendar using Outlook system.
Attended meetings and took meticulous notes to disseminate to all participants.
Oversaw filing systems and scanned documents to manage physical and electronic documents and information.
Prevented scheduling errors by demonstrating strong attention to detail while managing daily calendar and creating weekly or monthly reports and presentations.
Created PowerPoint presentations used for business development.
Supervised set up of conference rooms for corporate meetings and other events.
Processed incoming mail and packages and dispersed to personnel.
Created agendas, took minutes and prepared documents for meetings.
Reviewed, coded and copied all incoming invoices and sent to corporate to be processed.
Planned external business meetings and trainings on site and off site.
Assisted operations department with federal and state forms and customer correspondence
Completed equipment letters and equipment binders for customers who purchased new equipment
Used postal machine to mail correspondence and used UPS system to create labels to ship packages
Used Event Connect Software to create and plan events from beginning to end. Enrolling and tracking attendees and expenses.
Entered dated from customer reports to create Practice Analysis Reports, printing, sorting and binding them for sales team to present to customer
Great Healthworks - Executive Administrative Assistant Fort Lauderdale, FL, 11/2009 - 06/2012
Direct assistant to VP of Admissions and VP of Campus Services
Data entry, typing, filing, ordering office supplies
Opened, sorted and responded to routine correspondence on behalf of business leaders to facilitate communication and streamline processes.
Managed director's calendar and prepared meeting agenda and materials.
Arranged appropriate travel, agendas, necessary contacts for executive travel.
Prepared and updated office records, spreadsheets and presentations to support executive needs and enhance office efficiency.
Created PowerPoint presentations used for business development.
Restocked office and break room supplies independently to maximize team productivity.
Supported clerical needs for admissions team and campus services team including taking messages, scanning documents and routing business correspondence.
Maintained office schedule and special event calendars for admission and campus service teams, factoring in availability and expected operational demands to keep workloads in balance.
Produced professional and error-free letters, presentations and spreadsheets.
Collaborated with other administrative team members, human resources and finance department on special projects and events.
Scheduled and planned meetings and conferences, including site-to-site video conferencing calls, which helped to streamline business operations.
Coordinated meeting and event logistics for senior management, including executives
Managed sensitive information with discretion while providing administrative support to executive teams.
American Modern Insurance Group - Senior Administrative Assistant Cincinnati, OH, 07/2001 - 11/2009
Produced and distributed team newsletters, email updates and other forms of communication for over 100 employees.
Coordinated project materials, including managing physical and digital files, monitoring spreadsheets and updating reports.
Managed conference calls by preparing audio recordings and webinar and documenting participant details and distributing minutes to team
Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.
Created PowerPoint presentations used for business development.
Processed incoming mail and packages and dispersed to personnel in client reporting and national account implementation departments.
Created and maintained spreadsheets and developed administrative reports.
Responded to requests for immediate office support, such as data searches, office memo drafts or reference retrievals.
Maintained office schedule and special event calendars for client reporting and national account implementation group, factoring in availability and expected operational demands to keep workloads in balance.
Supervised set up of conference rooms for corporate meetings and other events.
Set travel arrangements and gathered documents for management and executive staff meetings and trips.
Oversaw office inventory by restocking supplies
Compiled and analyzed data utilizing spreadsheets or other database software
Acted in capacity of office manager by taking care of all arrangements, equipment, support of sales and service personnel
Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.
Arranged domestic travel, hotel and transportation needs for staff.
Created and maintained spreadsheets and developed administrative reports.
Coordinated large-scale events and department activities, including venue acquisition, catering service and guest list development.
Generated shipment invoices, prepared packages and set up courier deliveries.
Coordinated project materials, including managing physical and digital files, packed and prepared shipments for delivery to clients
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
