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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.

Skills
  • Records management systems
  • CRM and office management software
  • Employee training and development
  • AR/AP, Invoicing and billing
  • Microsoft Office w/ strong Excel skills
  • Time management and organizational skills
  • Project management
  • Spanish speaking skills
  • Billing and coding
  • Insurance processing
Experience
03/2019 to 02/2020 Regional Administrative Assistant Abm | Milpitas, CA,
  • Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
  • Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
  • Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
  • Maintained inventory in administrative building supply closet to prevent shortages of supplies.
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
  • Liaised with senior and executive administrative assistants to handle requests and queries from senior managers.
11/2016 to 05/2018 Property Manager Kimpton Hotels | Dallas, TX,
  • Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
  • Remained aware of all construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
  • Monitored common areas for cleanliness and safety.
  • Cultivated rapport with clients to meet expectations for high-end event space rentals.
  • Created and updated marketing materials for department programs and properties.
  • Solicited and analyzed bids for repairs, renovation and general maintenance.
  • Inspected property, took pictures and wrote reports regarding findings for submission.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Developed and implemented strategic plan for property management.
  • Reviewed and interpreted vendor contracts to effectively enforce all requirements.
  • Managed routine maintenance and emergency response services provided by contractors and vendors.
  • Compiled and conveyed all operational and financial data to regional manager.
  • Taught, promoted and enforced safe work practices among on-site staff.
07/2006 to 04/2016 Property Manager Kimpton Hotels | Denver, CO,
  • Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
  • Created and updated marketing materials for department programs and properties.
  • Managed all day-to-day activities involving tenants, subcontractors and property management.
  • Developed and managed highly skilled on-site staff through effective recruitment, training and motivation.
  • Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
  • Updated tenant and unit information to keep current in housing database.
  • Reviewed completed applications and assessed household information against file history and program regulations.
  • Wrote clear and concise owner's reports based on findings from financial statements.
  • Established and implemented leasing goals while managing effective lease expiration program.
  • Recommended clarifications and changes in program policies to director of property management.
  • Maintained accurate and updated websites and printed materials.
  • Solicited and analyzed bids for repairs, renovation and general maintenance.
  • Directed sales and marketing plans to maximize rental income and increase occupancy rates.
  • Contacted tenants to collect overdue rent or to discuss other important issues.
  • Handled resident complaints and expedited all maintenance requests.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Regularly updated asset management staff regarding leasing and property status.
  • Created staff schedules in response to community needs.
  • Achieved highest possible net operating income by implementing cost control and revenue improvement programs.
  • Prepared detailed budgets and reports on financial conditions of property.
  • Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
  • Remained aware of all construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
  • Oversaw budgeting process for assigned properties.
Education and Training
Expected in Associate of Science | Accounting Santa Fe College, Gainesville, FL GPA:
Expected in High School Diploma | Desoto County High School, Arcadia, FL GPA:

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Resume Overview

School Attended

  • Santa Fe College
  • Desoto County High School

Job Titles Held:

  • Regional Administrative Assistant
  • Property Manager
  • Property Manager

Degrees

  • Associate of Science
  • High School Diploma

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