Human Resource Benefits professional with extensive customer service, conflict resolution, benefits and compensation, new hire orientation, learning & development, SAP/HRIS records management and data entry experience. Skilled in HR systems and the ability to maintain knowledge of HR policies, benefit plan provisions and laws, while successfully delivering employee satisfaction with professionalism and confidentiality.
Agency, benefits, billing, Business Objects, business processes, call center, compliance audits, copy documents, delivery, document management, features, FileNet, filing, HR, imaging, indexing, instructor, insurance, interpretation, IT Support, legal, access, navigation, payroll, reporting, research, routing, San, scanning, Six Sigma, SLA, staffing, statistics, vision
01/2014 to Current
Records Information Management AdministratorBechtel Business Services － Glendale, Arizona
Responsible for management of all business records through their life cycle based on policy,.
Responsible for prepping, scanning, routing, indexing hard copy documents into the electronic imaging system, capturing data from import drives and converting to FileNet.
Responsible for the identification and archiving of records for retention based on the Corporate Records Retention Schedule.
Sorts, classifies, and codes material for integration into systems or into storage areas.
Retrieves/references information for customers.
Maintains logs and indexes to provide status of information and accurate retrieval.
Supports end users and customers on records and document management issues as required.
Inform management of issues that have an impact on RIM compliance and program performance.
Collect and provide information to support records compliance audits.
Monitor the filing and/or retention of document versions for core business processes according to organization policy.
Gather statistical data (records management metrics) to support project requests.
Respond to specific requests by searching, locating, retrieving and delivering records or information through established procedures and delivery systems in a timely manner.
01/2008 to 01/2014
Learning & Development Global Domain AdministratorBechtel Corporation － Glendale, Arizona
Successfully assisted with the implementation of the SuccessFactors Learning Management System.
Created curriculum, scheduled offerings and audience (assignment) profiles so employees can successfully complete online, instructor-led or virtual training.
Facilitated and demonstrated monthly knowledge share reporting sessions with Senior IT Support Specialist and Global Business Units to assist 250+ Administrators with system enhancements, instructions and navigation features.
Conducted custom one-on-one training to educate new Administrators with the Learning Management Systems and Qlikview dashboards reporting functionality for ethics and compliance and course completion statistics.
Coordinated with corporate and deployed administrators to assist with maintaining standard process and procedures.
Managed helpdesk queue for tickets submitted to help resolve employee inquiries or issues with a 48 hour response or resolution.
Developed job aids to describe step by step process descriptions enabling administrators to help themselves.
Created access process to allow non-Bechtel employees (i.e.
agency and contractors) to the learning management system.
01/2005 to 01/2008
Human Resources AdministratorBechtel Business Services － Glendale, Arizona
Bechtel University Administration: training transcripts for internal instructor led courses completed.
Responsible for running training reports from Bechtel University or Business Objects for various offices globally.
External candidate administrator, responsible for exporting resumes of external candidates.
I-9 Verification Process Administrator.
Employment verification Administrator.
Processed all subpoena/request for records.
Assisted the San Francisco legal team in Six Sigma PIP, to improve the records process.
Maintain metrics for the Subpoena/request for records PIP.
Responded directly to all third party Subpoena's received, providing all requested records.
Unemployment claims administration by verifying employment dates and employment actions.
Compiled and delivered the staffing metric reports.
Responsible for preparing and delivering HR/BBS SLA monthly metrics.
Process team pro-card monthly.
Educational and employment verification for new hires.
Developed and delivered new hire packets as required.
01/2000 to 01/2005
Benefits AdministratorBechtel Business Services － Glendale, Arizona
Advised employees on benefit plans and developed communications for ongoing benefit education.
COBRA, HIPAA, SECTION 125, ERISA).
Coordinated the administration of benefit programs such as medical coverage, dental insurance, group life insurance,.
Short and long term disability, vision, flexible spending accounts and 401(k).
Prepared required documents to implement benefits programs and keep records.
Analyzed eligibility reports to ensure vendor systems were accurate and free of discrepancies for 401k plan.
Processed corrections, additions or deletions in the HRMS system to maintain benefit related records for 40,000 employees.
Administered COBRA enrollment elections and premiums related to eligibility requirements.
Domestic and International payroll liaison to help research and resolve inquiries related to payroll, W2's or Statement of Foreign Earnings (SOFE) with a 24 hour response time.
Communicated between vendors and billing department to report discrepancies or errors and resolved any issues related to balancing premiums.
Operated in high volume call center and handled benefit interpretation or escalated calls during Open Enrollment.
Administered International executive benefit plan.
Administered Bechtel Construction (BECON) benefit plan.