Highly enthusiastic customer service professional with 10 years client interface experience. Highly skilled in providing information regarding products and services of the company. I have In-depth knowledge of taking orders, compute charges, and administer billing or payments. Hands-on experience in reviewing, updating or making changes to customer accounts. Track record of listening and responding to customers' needs and concerns. Able to handle returns and complaints effectively. Demonstrated ability to record details of client contacts and service history. Proven ability to determine answers and solutions quickly. Special talent for handling irate and angry customers.
Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software.Assisted in the creation of vendor contracts for outside vendors.Processed an average of [number] invoices per month for a large-scale organization.Calculated figures such as discounts, percentage allocations and credits.Opened and assigned new client accounts.Researched and resolved billing and invoice problems..
Emphasis in Interpersonal communication
Psychology and Sociology coursework
Typing 45wpm, SAP, Microsoft Suite, Intacct Accounting Software, Salesforce.com, ProVantage Accounting Software
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