Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -

Forward-thinking Manager proficient in generating high-quality

work by leveraging tenacious approach and strong attention to detail. Service-oriented and performance-driven with excellent organizational, multitasking and problem-solving abilities.

  • Business operations
  • Customer service
  • Team management
  • Operational improvement
  • Communications
  • Relationship development
  • Problem resolution
  • Planning and coordination
  • Process improvement
04/2013 to 06/2020
Reconditioning Manager Sonic Automotive, Inc. Johnson City, TN,
  • Cross-trained in several store role to maximize operational knowledge.
  • Eliminated process discrepancies, implementing continuous improvements for streamlining reconditioning processes.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Increased overall team efficiency and productivity.
11/1999 to 08/2015
Operations Manager Suburban Propane Brevard, NC,
  • Managed daily operations, including supervising multiple team members across 2 locations.
  • Implemented conflict-resolution tactics by cooperating with clients and staff to achieve team objectives.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
  • Developed incident management strategy, including troubleshooting, root cause analysis and timely resolution.
  • Enforced security policies and procedures to protect company assets from theft, loss or damage.
  • Analyzed strategic, core, and support processes and recommended improvements to streamline processes.
  • Mitigated risk by ensuring regulatory compliance for representative licensing and contracting protocol.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Conducted performance reviews providing coaching and feedback to benefit both company and employee.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics to implement improvements.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
06/2012 to 03/2013
District Manager All Day Kitchens San Diego, CA,
  • Maximized branch revenue by optimizing daily operations.
  • Spearheaded growth initiatives to improve operational standards.
  • Oversaw store merchandising, brand exposure and product availability.
  • Strategized business operations, merchandising strategies and personnel moves.
  • Audited 11 store locations sales performance and data trends to improve underperforming areas.
  • Participated in regional trade shows.
  • Mentored team members by demonstrating best practices for sales and customer service.
  • Cultivated positive rapport with associates and team leadership.
  • Collaborated with store management teams to improve performance and grow sales.
  • Returned stores to profitability by reviewing operations, implementing improvements, restructuring frameworks, hiring talented staff and enhancing training programs.
  • Oversaw quality of operations of 11 locations throughout front range region.
  • Monitored customer complaint trends to drive satisfaction improvements and adjusted operational strategies to reduce issues.
05/2009 to 06/2012
General Manager Cargill, Inc. Kansas City, KS,
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention for each retail unit.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
  • Streamlined operational efficiencies by coordinating staff development and succession planning.
  • Encouraged, trained and disciplined employees to maximize performance.
  • Formalized operational systems and procedures by developing and introducing employee handbook, detailed job descriptions and work-flow plans.
  • Partnered with ownership to develop and implement merchandising plans to guarantee profitability on weekly basis.
  • Recruited, hired and trained high performing Managment and support team while maximizing profitability by setting performance benchmarks for customer service, cost control, revenue, and profits.
  • Delivered exceptional client experiences with hands-on leadership of front line associates and area managers.
  • Managed scheduling for 25 employees to ensure optimal productivity.
  • Motivated and led team members to work together to achieve targets.
Education and Training
Expected in 05/1989
Associate of Applied Science: Criminal Justice
Wayland Baptist University - Plainview, TX

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  • Wayland Baptist University

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  • Reconditioning Manager
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  • Associate of Applied Science

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