Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Forward-thinking Manager proficient in generating high-quality
work by leveraging tenacious approach and strong attention to detail. Service-oriented and performance-driven with excellent organizational, multitasking and problem-solving abilities.
Skills
Business operations
Customer service
Team management
Operational improvement
Communications
Relationship development
Problem resolution
Planning and coordination
Process improvement
Experience
04/2013 to 06/2020
Reconditioning ManagerSonic Automotive, Inc. – Johnson City, TN,
Cross-trained in several store role to maximize operational knowledge.
Eliminated process discrepancies, implementing continuous improvements for streamlining reconditioning processes.
Addressed internal and customer-related issues each day and affected strategic resolutions.
Increased overall team efficiency and productivity.
11/1999 to 08/2015
Operations ManagerSuburban Propane – Brevard, NC,
Managed daily operations, including supervising multiple team members across 2 locations.
Implemented conflict-resolution tactics by cooperating with clients and staff to achieve team objectives.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
Developed incident management strategy, including troubleshooting, root cause analysis and timely resolution.
Enforced security policies and procedures to protect company assets from theft, loss or damage.
Analyzed strategic, core, and support processes and recommended improvements to streamline processes.
Mitigated risk by ensuring regulatory compliance for representative licensing and contracting protocol.
Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Conducted performance reviews providing coaching and feedback to benefit both company and employee.
Implemented policies and standard operating procedures and managed quality, customer service and logistics to implement improvements.
Recruited, hired and trained crew members on application of projects, customer relations and customer service.
06/2012 to 03/2013
District ManagerAll Day Kitchens – San Diego, CA,
Maximized branch revenue by optimizing daily operations.
Spearheaded growth initiatives to improve operational standards.
Oversaw store merchandising, brand exposure and product availability.
Strategized business operations, merchandising strategies and personnel moves.
Audited 11 store locations sales performance and data trends to improve underperforming areas.
Participated in regional trade shows.
Mentored team members by demonstrating best practices for sales and customer service.
Cultivated positive rapport with associates and team leadership.
Collaborated with store management teams to improve performance and grow sales.
Returned stores to profitability by reviewing operations, implementing improvements, restructuring frameworks, hiring talented staff and enhancing training programs.
Oversaw quality of operations of 11 locations throughout front range region.
Monitored customer complaint trends to drive satisfaction improvements and adjusted operational strategies to reduce issues.
05/2009 to 06/2012
General ManagerCargill, Inc. – Kansas City, KS,
Established clear performance goals and metrics for revenue, P&L, customer service and customer retention for each retail unit.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
Streamlined operational efficiencies by coordinating staff development and succession planning.
Encouraged, trained and disciplined employees to maximize performance.
Formalized operational systems and procedures by developing and introducing employee handbook, detailed job descriptions and work-flow plans.
Partnered with ownership to develop and implement merchandising plans to guarantee profitability on weekly basis.
Recruited, hired and trained high performing Managment and support team while maximizing profitability by setting performance benchmarks for customer service, cost control, revenue, and profits.
Delivered exceptional client experiences with hands-on leadership of front line associates and area managers.
Managed scheduling for 25 employees to ensure optimal productivity.
Motivated and led team members to work together to achieve targets.
Education and Training
Expected in 05/1989
Associate of Applied Science: Criminal Justice Wayland Baptist University - Plainview, TX GPA:
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