Detail-oriented student with strong technical skills and the ability to learn concepts quickly. Looking to apply my education and experience to a job in special events planning and management. Passionate about building productive relationships with clients, partners and team members.
Scholarship awarded: Loraine T. Searfoss Prize
Contacted on campus performers to offer and schedule various types or media coverage for events, including audio/video recording. Coordinated student media technicians' schedules to provide assistance at every event. Served as on-call assistance for both technicians and performers. Regularly attended events to evaluate/train technicians and to assess customer support and efficiency. Reported back to college's full-time Audio Engineer and entered all feedback into database. Billed clients and completed invoices after performances.
Provided audio/video/lighting assistance for on-campus events alongside other students and full-time staff. Trained in and operated different audio/video/lighting systems in multiple on campus venues. Be able to run sound/lighting/video recording as needed. Trained new employees and explained protocols clearly and efficiently. Tear down after events and close the venue. Report back to full-time staff if there were any technical difficulties or if client had any comments or concens.
Created written step-by-step instructions for campus faculty and staff – training for Microsoft Office and Adobe software and Windows 7/8 and iOS operations. Met deadlines as set by lead Technical Trainer. Designed a Microsoft SharePoint website using basic html coding at times. Tested, edited, and proofread previously written procedures. Created scripts and video screen captures to post on the SharePoint website. Completed weekly training in various programs on Lynda.com in order to meet the current needs of campus faculty/staff. Scheduled new training sessions, updated the campus calendar on both the Microsoft SharePoint website as well as on the wheaton.edu website. Designed and distributed registration forms for the campus employees through Adobe FormsCentral. Prepared for classes by printing materials, setting up the computers in the classroom, and troubleshooting previous hardware and software issues.
Provided base level IT support to college personnel and students. Handled a large volume of phone calls, chat and emails. Resolved customer complaints and concerns with strong verbal and negotiation skills. Researched issues on various computer systems and databases to resolve complaints and answer inquiries. Referred difficult issues to upper management while maintaining positive rapport with customer. Responded to customer service emails in a timely and effective manner. Maintained records, logs and the lifecycle of work requests. Received promotions by completing independent training sessions as set up by supervisors.
Co-lead weekly meetings with the President of the choir. Served as mentor to younger cabinet members.Worked with a fixed budget (determined by the department and choir business manager) to plan the choir's annual banquet. Built and maintained successful relationships with local businesses, venues, catering companies, and local musicians. Reported all costs back to the business manager. Kept a record of all contact information, payment methods, and event planning timeline for future Vice-Presidents.
Adobe Illustrator, Audio, Customer service, Data entry, Documentation, HTML, Hungarian, Instructor, IT infrastructure, Team building, Lighting, Mac, Meetings, Multi-tasking Access, Microsoft Office, Outlook, Microsoft SharePoint, , Recording, Research, Phone communication, Problem analysis and resolution, Video, Webdesign, Written communication
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