Receptionist, Support Resume Example
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RECEPTIONIST, SUPPORT
Professional Summary
Well-organized administrative professional, excellent multitasking abilities, developed over 10 years of customer service experience. Team player known for staying poised and calm in fast-paced environments. Obtained a Property and Casualty License in California . Seeking new challenges and to grow more within PDS.
Skills
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Work History
Receptionist, Support10/2017 to Current
Pacific Dental Services, City , STATE
Pacific Dental Services, City , STATE
- Welcome all visitors with friendly greeting, answer general questions, gather nature of visit and issue visitor badges to maintain security.
- Interact on a professional level with vendors, contractors, directors, executives and CEOs from various companies visiting NSC.
- Direct high volume of incoming calls on a multi-line phone switchboard to internal personnel, and pleasantly transferring to the best-qualified department to ensure caller satisfaction.
- Handle complaints and questions, and re-directed calls to other team members as appropriate.
- Run reports and assist with several special projects for Facilities Department.
- Manage inventory by restocking office supplies and janitorial supplies, placing weekly purchase orders while staying within PDS budget.
- Build/update SOPs (Standard Operation Procedure) for Facilities Dept.
- Assist with new hires by creating their profile in the software S2 NetBox, assign employee badge access, parking permits, and regularly updating employee's work related info on S2 NetBox.
- Backup to the Facilities Coordinator by sorting and distributing mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping.
- Backup to the Events Specialist by placing catering orders and help oversee events held at NSC.
Office Assistant/Medical Biller03/2016 to 10/2017
Orange County Camino Nuevo Recovery Center, City , STATE
Orange County Camino Nuevo Recovery Center, City , STATE
- Admitting clerk, routed incoming calls/faxes, data entry, filing and scheduling patient appointments.
- Built new patient's charts and maintain medical/billing documents for each consumer for the healthcare program.
- Review patient claims for accuracy, completeness and obtain any missing information by working with doctors, nurses, therapist, social workers and insurance companies to create/maintain medical records using the program IRIS to enter billing information.
- Responsible for the timely submission of professional medical claims to insurance companies meeting monthly deadlines.
- Develop and maintain varied tracking reports for the Orange County and MediCal records.
- Interact/support adult mental health patient's steps towards Recovery and Wellness.
- Processed payments and documented account changes for financial accuracy and transparency.
State Farm Representative01/2014 to 03/2016
State Farm, City , STATE
State Farm, City , STATE
- Screen phone calls, data entry, filing and scheduling appointments.
- Review and analyze all submitted insurance applications/policies in the office to make sure it was issued correctly with the quote.
- Provide quotes on auto, home and commercial insurances to close sales.
- Offered Credit Cards and Auto Bank Loans through State Farm Bank while meeting monthly goals.
- Problem-solved policy holder's issues or questions and maintain strong relationships to maintain high loyalty client base.
- Built reports and maintain insurance/financial documents for each policy holder.
- Followed up with policy holder's late pays to avoid cancellation.
- Investigated and resolved policy holders complaints to foster satisfaction.
- Determined and recommended different policies.
Merchandise Coordinator/Supervisor 07/2012 to 01/2014
HomeGoods, City , STATE
HomeGoods, City , STATE
- Replenished sales floor merchandise and strategically organized shelves for optimal appearance to visually appeal to customers.
- Managed promotional in-store signage and displays for increased sales.
- Issued receipts and processed refunds, credits, or exchanges.
- Supervised and trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
- Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Education
High School Diploma : 2008
Patriot High School - City, State
Certification of training in Medical Front Office, Medical Billing & Coding : 2009
Property & Casualty License : License #0J01897 Exp. 08/31/2016, 2014
Mike Russ Financial Training Centers, Inc - City, State
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Resume Overview
School Attended
- Patriot High School
- Mike Russ Financial Training Centers, Inc
Job Titles Held:
- Receptionist, Support
- Office Assistant/Medical Biller
- State Farm Representative
- Merchandise Coordinator/Supervisor
Degrees
- High School Diploma : 2008
Certification of training in Medical Front Office, Medical Billing & Coding : 2009
Property & Casualty License : License #0J01897 Exp. 08/31/2016 , 2014
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