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Receptionist, Support Resume Example

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RECEPTIONIST, SUPPORT
Professional Summary

Well-organized administrative professional, excellent multitasking abilities, developed over 10 years of customer service experience. Team player known for staying poised and calm in fast-paced environments. Obtained a Property and Casualty License in California . Seeking new challenges and to grow more within PDS.

Skills
  • Microsoft Word, Excel, PowerPoint and Outlook; Internet/Search Engines; WPM:45; O1-key/Typing
  • Salesforce, TMP, ShoreTel, IRIS
  • Standard Operation Procedures
  • Manage high call volume, Multitasking
  • Medical Biller and Front Office experience
  • Familiar with Insurance Policies
  • Fluent in Spanish
Work History
Receptionist, Support10/2017 to Current
Pacific Dental Services, Irvine, CA
  • Welcome all visitors with friendly greeting, answer general questions, gather nature of visit and issue visitor badges to maintain security.
  • Interact on a professional level with vendors, contractors, directors, executives and CEOs from various companies visiting NSC.
  • Direct high volume of incoming calls on a multi-line phone switchboard to internal personnel, and pleasantly transferring to the best-qualified department to ensure caller satisfaction.
  • Handle complaints and questions, and re-directed calls to other team members as appropriate.
  • Run reports and assist with several special projects for Facilities Department.
  • Manage inventory by restocking office supplies and janitorial supplies, placing weekly purchase orders while staying within PDS budget.
  • Build/update SOPs (Standard Operation Procedure) for Facilities Dept.
  • Assist with new hires by creating their profile in the software S2 NetBox, assign employee badge access, parking permits, and regularly updating employee's work related info on S2 NetBox.
  • Backup to the Facilities Coordinator by sorting and distributing mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping.
  • Backup to the Events Specialist by placing catering orders and help oversee events held at NSC.
Office Assistant/Medical Biller03/2016 to 10/2017
Orange County Camino Nuevo Recovery Center, Santa Ana, CA
  • Admitting clerk, routed incoming calls/faxes, data entry, filing and scheduling patient appointments.
  • Built new patient's charts and maintain medical/billing documents for each consumer for the healthcare program.
  • Review patient claims for accuracy, completeness and obtain any missing information by working with doctors, nurses, therapist, social workers and insurance companies to create/maintain medical records using the program IRIS to enter billing information.
  • Responsible for the timely submission of professional medical claims to insurance companies meeting monthly deadlines.
  • Develop and maintain varied tracking reports for the Orange County and MediCal records.
  • Interact/support adult mental health patient's steps towards Recovery and Wellness.
  • Processed payments and documented account changes for financial accuracy and transparency.
State Farm Representative01/2014 to 03/2016
State Farm, Corona, CA
  • Screen phone calls, data entry, filing and scheduling appointments.
  • Review and analyze all submitted insurance applications/policies in the office to make sure it was issued correctly with the quote.
  • Provide quotes on auto, home and commercial insurances to close sales.
  • Offered Credit Cards and Auto Bank Loans through State Farm Bank while meeting monthly goals.
  • Problem-solved policy holder's issues or questions and maintain strong relationships to maintain high loyalty client base.
  • Built reports and maintain insurance/financial documents for each policy holder.
  • Followed up with policy holder's late pays to avoid cancellation.
  • Investigated and resolved policy holders complaints to foster satisfaction.
  • Determined and recommended different policies.
Merchandise Coordinator/Supervisor 07/2012 to 01/2014
HomeGoods, Eastvale, CA
  • Replenished sales floor merchandise and strategically organized shelves for optimal appearance to visually appeal to customers.
  • Managed promotional in-store signage and displays for increased sales.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Supervised and trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
  • Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Education
High School Diploma : 2008
Patriot High School - Jurupa Valley, CA
Certification of training in Medical Front Office, Medical Billing & Coding : 2009
Property & Casualty License : License #0J01897 Exp. 08/31/2016, 2014
Mike Russ Financial Training Centers, Inc - Upland, CA
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Resume Overview

Companies Worked For:

  • Pacific Dental Services
  • Orange County Camino Nuevo Recovery Center
  • State Farm
  • HomeGoods

School Attended

  • Patriot High School
  • Mike Russ Financial Training Centers, Inc

Job Titles Held:

  • Receptionist, Support
  • Office Assistant/Medical Biller
  • State Farm Representative
  • Merchandise Coordinator/Supervisor

Degrees

  • High School Diploma : 2008
    Certification of training in Medical Front Office, Medical Billing & Coding : 2009
    Property & Casualty License : License #0J01897 Exp. 08/31/2016 , 2014

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