LiveCareer-Resume

Receptionist Student resume example with 6+ years of experience

JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary
Enthusiastic Sales Associate with more than 12 years’ experience. Highly professional with extensive training in effective merchandising, sales and customer service techniques. Customer service professional dedicated to effective team management and customer satisfaction. Lead efforts to drive sales revenues to exceeding sales quotas develop a client relationship with recurring shoppers. most importantly delivering outstanding customer service  and provide customer with an overall positive store experience.
Skills
  • Skilled in call center operations
  • Multi-line phone operation proficiency
  • Exceptional workflow management
  • Retail sales professional
  • Customer service-oriented
  • Inventory control
  • Markdown procedures
  • Opening and closing procedures
  • Sales experience
  • Customer service focus
  • Relationship building
Work History
2015 to 01/2016 RECEPTIONIST/STUDENT Chi Health | London, KY,

  • Alerted customers to upcoming sales events and promotions.
  • Followed up with over 20 customers each week to verify that they were satisfied with purchases.
  • Managed all front desk tasks, including the maintenance of client records
  • Responded to all customer inquiries thoroughly and professionally.
  • Gained essential knowledge of cosmetology
  • Cut, colored and styled clients’ hair with precision and expertise.
  • Expanded client base by 85% through direct referrals.
  • Sold and promoted hair care products and cosmetics.
  • Assessed customer needs and gave advice about hair style and color options.
  • Styled hair for large events such as annual fashion shows and special hair expos.
  • Offered wet styling, thermal styling, permanent waving and hair relaxing services.

02/2016 to 05/2016 TEAM LEAD/CANVASSER FIELDSWORKS | City, STATE,

  • Described petitions to customers and accurately explained details
  • Shared best practices for signatures and customer service with other team members to help improve signature rate.
  • Extensively trained new and existing employees.

     




02/2013 to 07/2014 CLERK/CASHIER TERRIBLE HERBST | City, STATE,
  • Offered product samples, answered questions and helped customers find items.
  • Refilled and rotated items on shelves to maintain well-stocked inventory.
  • Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
  • Greeted customers promptly.
  • Received customer payments



04/2012 to 05/2013 SALES/CASHIER MARSHALL ROUSSO | City, STATE,
  • Operated a cash register for cash, check and credit card transactions with 100% accuracy.
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Cleaned and organized the store, including the checkout desk and displays.
  • Priced merchandise, stocked shelves and took inventory of supplies.
  • Received and processed customer payments.
  • Put out new stock and rotated existing products.


01/2009 to 10/2011 COLLECTION RISK MANAGEMENT ALTERNATIVES | City, STATE,
  • Received and processed customer payments.
  • Collect payments on past due accounts
  •  Utilized computer system to handle skip tracing.
  • Analyzed call volume and average call time to monitor Customer Service Representative performance and produReport satisfied debts to credit bureaus
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.



Education
Expected in 2000 GED | RANCHO HIGH SCHOOL, 1900 E SEARLES AVE LAS VEGAS, NV 89101 GPA:
Expected in 2016 High School Diploma | MARINELLO SCHOOL OF BEAUTY, 5001 E BONANZA RD LAS VEGAS, NV 89110 GPA:

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Resume Overview

School Attended

  • RANCHO HIGH SCHOOL
  • MARINELLO SCHOOL OF BEAUTY

Job Titles Held:

  • RECEPTIONIST/STUDENT
  • TEAM LEAD/CANVASSER
  • CLERK/CASHIER
  • SALES/CASHIER
  • COLLECTION

Degrees

  • GED
  • High School Diploma

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