Personable and dedicated Customer Service skills with extensive experience in a healthcare field and call center industry . Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients and patients . Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Energetic and reliable over well-trained in overseeing CRM for high-end merchandise environments. Proven performer leverages superior communication and relationship-building strengths. Detailed focus to increase and retain long-term customers.
Provides efficient and effective service to customers and prospects on all patron based services to a variety of inquiries and customer needs.
• Maintains sincere interest in providing stellar customer care.
• Understands customer needs, determines the appropriate course of action to meet those needs and completes or initiates the transaction.
• Exercises independent thinking in meeting customer expectations.
• Combines knowledge of product, good work ethic, effective time management skills, and human relations skills to meet performance standards and positively influence the client's image.
• Ability to process information quickly and accurately.
• Ability to handle routine customer transactions.
• Ability to work under time constraints.
• Ability to understand and apply new concepts.
• Ability to analyze information and evaluate results.
• Ability to effectively deal with complex customers.
• Ability to create positive customer relationships by defusing angry and upset customers.
• Demonstrates a commitment to learning quickly and effectively applying knowledge as well as supporting/creating a productive, positive work environment.
• Attention to detail-documentation and follow-up.
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