Courteous Front Desk Agent adept at balancing multiple tasks and priorities seamlessly while delivering the highest level of customer service in diverse environments. Over 5 years in hospitality and retail.
Knowledgeable in Mac and Windows systems
Reservations and booking system experience
Multi-line phone talent
Trusted key holder
Receptionist , 06/2015 to Current Timuquana Country Club – Jacksonville, FL
Answered department telephone calls using correct salutations and telephone etiquette and redirected calls as needed.
Made and confirmed reservations.
Computed bills, collected payments, and made change for guests.
Reconciled discrepancies between accounts receivable, general ledger account, and accounts receivable trial balance account.
Answered and managed incoming and outgoing calls and emails while recording accurate messages.
Greeted visitors, including appointments for upper management, vendors, and interview candidates.
Obtained signatures for financial documents and internal and external invoices.
Identified and solved technical issues with the club's website for member log in related issues.
Counted out cash drawers and balanced totals.
Updated and maintained member files into preferred database.
Sales Associate, 10/2012 to Current Trends Art & Home Boutique – Jacksonville, FL
Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
Operated a cash register for cash, check and credit card transactions with 100% accuracy.
Bagged, boxed or gift-wrapped sold merchandise per customer\'s request.
Completed store opening and closing procedures.
Processed cash, credit, debit and check payments.
Led merchandise selection, pricing, planning and marketing.
Sales Associate, 10/2014 to 07/2015 Urban Outfitters – Jacksonville, FL
Answered customer telephone calls promptly and in an appropriate manner.
Alerted customers to upcoming sales events and promotions.
Used time efficiently when not serving customers, including folding clothes, and cleaning out fitting rooms.
Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
Maintained established merchandizing standards, including window, sales floor and promotional displays