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receptionist resume example with 10+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Goal-driven Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.

Skills
  • Recordkeeping and Bookkeeping
  • Multi-Line Telephone Skills
  • Organization and Efficiency
  • Meticulous and Organized
  • Positive Attitude and Energetic
  • Multitasking and Prioritization
  • Administrative Support
  • Greeting and Seating Clients
  • Verbal and Written Communication
  • Call Answering and Routing
  • Appointment Scheduling
  • Visitor and Customer Relations
  • Customer Complaint Resolution
  • Documentation and Reporting
  • Multi-Line Phone Systems
  • Customer Service
  • Courteous and Professional
  • Customer Service-Oriented
  • Attention to Detail
  • Prioritization and Time Management
  • Reliable and Punctual
  • Security Understanding
  • Professional and Polished Presentation
Experience
07/2021 to Current
Receptionist Arbor Terrace Of Burnt Hickory Marietta, GA,
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Processed payments and updated accounts to reflect balance changes.
  • Sorted incoming mail and directed to correct personnel each day.
  • Greeted and directed visitors to appropriate personnel and answered average of 50 calls and emails daily.
  • Answered phone calls, provided information to callers and connected callers to appropriate people.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Answered office phone and emails to schedule appointments, answer questions, and document information.
  • Greeted incoming patients and verified paperwork to manage smooth intake processes.
  • Managed customer complaints and rectified issues to complete satisfaction.
11/2016 to 06/2021
Security Guard Carvana Hope, IN,
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
  • Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.
  • Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
  • Responded to and thoroughly investigated reported incidents to protect company assets.
  • Warned persons of rule infractions or violations and evicted violators from premises.
  • Surveyed multiple CCTV feeds to keep close eye on important areas of buildings and grounds.
  • Triaged problems quickly and provided precise and clear information while working under minimum supervision.
  • Guarded restricted areas to prevent unauthorized entry.
  • Trained new security officers on safety protocols and company standards.
  • Demonstrated strong attention to detail and accuracy when providing information to Security Management.
  • Maintained safety of residents by conducting foot patrols, monitoring vehicle traffic and identifying unauthorized persons or vehicles on premises.
  • Detected and reported unauthorized personnel and activities.
  • Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
  • Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
  • Monitored 296,000 square foot property for security issues.
02/2012 to 06/2016
School Bus Driver Needham Public Schools Needham, MA,
  • Obeyed traffic laws and followed established traffic and transportation procedures.
  • Performed pre-trip inspection and testing of transit bus for mechanical problems prior to beginning scheduled run.
  • Followed schedules and routes to maintain timely arrivals and departures.
  • Obeyed DOT rules and regulations and local laws and stipulations to maximize safety.
  • Used navigation equipment and two-way radio while focused on safety and efficiency.
  • Transported students and teachers on school activity trips while exercising responsible leadership.
  • Maintained order and discipline on bus to prevent accidents or injuries.
  • Reported accidents and completed required reports.
  • Adhered to schedules and safety protocols to enhance transportation service.
  • Transported passengers on predetermined routes while obeying traffic regulations.
  • Transported only authorized students and discharged at approved stops.
  • Communicated emergencies, delays due to weather and carrier schedule changes to customers and supervisors.
  • Complied with local traffic regulations and safety requirements for bus operation.
  • Maintained order among passengers and explained safety rules and hazards.
  • Acquired and maintained certification in basic first aid and CPR.
  • Enforced safety rules as students boarded and exited buses and crossed streets near bus stops.
  • Adhered to strict time requirements for bus route scheduling and reported delays to dispatch.
  • Cleaned and sanitized bus interiors to lessen germ spread.
06/2011 to 01/2012
School Bus Driver Needham Public Schools Needham, MA,
  • Obeyed traffic laws and followed established traffic and transportation procedures.
  • Performed pre-trip inspection and testing of transit bus for mechanical problems prior to beginning scheduled run.
  • Followed schedules and routes to maintain timely arrivals and departures.
  • Obeyed DOT rules and regulations and local laws and stipulations to maximize safety.
  • Used navigation equipment and two-way radio while focused on safety and efficiency.
  • Transported students and teachers on school activity trips while exercising responsible leadership.
  • Maintained order and discipline on bus to prevent accidents or injuries.
  • Performed routine maintenance, inspections and cleaning to keep bus in optimal condition.
  • Reported accidents and completed required reports.
  • Adhered to schedules and safety protocols to enhance transportation service.
  • Transported passengers on predetermined routes while obeying traffic regulations.
  • Transported only authorized students and discharged at approved stops.
  • Communicated emergencies, delays due to weather and carrier schedule changes to customers and supervisors.
  • Complied with local traffic regulations and safety requirements for bus operation.
  • Maintained order among passengers and explained safety rules and hazards.
  • Acquired and maintained certification in basic first aid and CPR.
  • Enforced safety rules as students boarded and exited buses and crossed streets near bus stops.
  • Adhered to strict time requirements for bus route scheduling and reported delays to dispatch.
  • Cleaned and sanitized bus interiors to lessen germ spread.
Education and Training
Expected in 05/2005 to to
Certified Nursing Assistant:
Fort Osage Career And Technology Center - ,
GPA:
Expected in 05/2000 to to
High School Diploma:
Blue Springs High School - Blue Springs, MO
GPA:
Expected in to to
:
Graceland University - Lamoni, IA
GPA:
Expected in to to
:
Blue River Community College - Independence, MO,
GPA:

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Resume Overview

School Attended

  • Fort Osage Career And Technology Center
  • Blue Springs High School
  • Graceland University
  • Blue River Community College

Job Titles Held:

  • Receptionist
  • Security Guard
  • School Bus Driver
  • School Bus Driver

Degrees

  • Certified Nursing Assistant
  • High School Diploma
  • Some College (No Degree)
  • Some College (No Degree)

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