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Receptionist/ CSR Resume Example

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RECEPTIONIST/ CSR
Professional Summary

Ambitious Certified Shorthand Reporter with success and outstanding experience in transcribing information. Accomplished in typing 38 words per minute with accuracy. Talented in proofreading and editing work to produce documentation with excellent grammar, spelling and punctuation. Detail-oriented with superb skills in maintaining organized filing systems.

CSR with over 10 years of successful experience in customer service and quality care. Recognized consistently for performance excellence and contributions to success in Nursing industry. Strengths in helping others and completing of duties backed by training in Nursing Assistance.

Experienced Food service Rep with over 10 years of experience in Food Industry. Excellent reputation for resolving problems and improving customer satisfaction.

Enthusiastic Retail Rep eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of customer service and Stocking and training in Customer Relations. Motivated to learn, grow and excel in Retail.

Skills
  • Typing 38 wpm
  • Editing and proofreading
  • Recordkeeping
  • Strong research skills
Work History
Receptionist/ CSR, 12/2019 to 05/2020
H&R Block – San Antonio, TX
  • Offered friendly and efficient service to all customers, handled challenging situations with ease.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Delivered transcription with precise use of grammar, spelling and punctuation.
  • Provided data transcription for 38 reporting.
Child Nutrition Worker, 04/2012 to 12/2018
N.I.S.D. School Dept – San Antonio, TX
  • Developed and implemented action plans to improve nutrition deficiencies and excesses.
  • Replenished supplies such as napkins and condiments
  • Assessed nutritional needs of participants to provide individual and family nutrition education.
  • Generated menus for 2100 children based on preferences, wellness goals and dietary needs.
  • Relayed order information to kitchen area and assisted other workers in preparing foods according to recipes.
  • Analyzed, developed, organized and prepared special meals, including low-fat, low-cholesterol and chemical-free meals.
  • Used Cashier computers to create, update and maintain documentation and reports.
Certified Nurse Assistant, 11/2011 to 03/2012
Emeritus Corp. – San Antonio, TX
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
  • Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs.
  • Oversaw and maintained patients' rooms, group living areas and nurse stations.
  • Cared for average of 120 patients per 8 hr shift in Nursing facility, delivering high-quality, efficient support to meet all needs.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Transported patients between rooms and appointments or testing locations.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
Certified Nurse Assistant, 01/2009 to 11/2011
Silver Creek Manor – San Antonio, TX
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
  • Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs.
  • Oversaw and maintained patients' rooms, group living areas and nurse stations.
  • Cared for average of 200 patients per 8hr shift in Nursing facility, delivering high-quality, efficient support to meet all needs.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Transported patients between rooms and appointments or testing locations.
  • Participated in Extracurricular fun activities with patients to boost mood, improve overall memory and provide light entertainment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
Education
High School Diploma: General Studies, 05/1997
Sam Houston High School, San Antonio Texas - E. Houston St.
Certified Nurse Assistant License: Nursing, 01/2011
Academy Of Nurses Careers - Fredericksburg Rd.
Certifications
  • Licensed Certified Nurse Assistant - 3+ years
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Resume Overview

Companies Worked For:

  • H&R Block
  • N.I.S.D. School Dept
  • Emeritus Corp.
  • Silver Creek Manor

School Attended

  • Sam Houston High School, San Antonio Texas
  • Academy Of Nurses Careers

Job Titles Held:

  • Receptionist/ CSR
  • Child Nutrition Worker
  • Certified Nurse Assistant

Degrees

  • High School Diploma : General Studies , 05/1997
    Certified Nurse Assistant License : Nursing , 01/2011

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