LiveCareer-Resume

receptionist resume example with 6+ years of experience

JC J S S JS J S S JS J S S JS J S S JS J S S JS J S S JS
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Experienced Shift Manager & highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Skills
  • Inventory controls
  • Accurate Money Handling
  • Team Leadership
  • Scheduling
  • Training and Development
  • Opening and Closing Procedures
  • Sales and marketing
  • Good listening skills
Work History
10/2016 to Current Receptionist Cypress Woods Care Center | Angleton, TX,
  • Answered central telephone system and directed calls accordingly.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Restructured store layout to effectively promote specials and seasonal savings, elevating store to top district performer.
  • De-escalate situations involving boutique concerns about merchandise and about appointments schedules by offering options or advising what we can do to have customer satisfied.
  • Responded to inquiries from callers seeking information.
  • Developed relationships with guests to meet client needs and encourage repeat service.
  • Trained new hires on new appointment scheduling, opening, closing duties and generating and balancing daily revenue reports.
06/2020 to 05/2021 Shift Manager/Loan Officer New Penn Financial | Huntsville, AL,
  • Originated, reviewed, processed, closed and administered customer loan proposals.
  • Recommended loan approvals and denials based on customer loan application reviews.
  • Complied with regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
  • Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Opened and closed store 5 days per week by counting registers, making deposits and storing and filing all daily paperwork.
  • Counted out cash drawers and balanced totals.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Received and counted money to be placed in vault for drawers and cash received from bank.
  • Directed customers to correct store locations.
  • Opened inventory boxes and restocked shelves.
  • Processed cash, credit, debit and check payments.
  • Recorded all information regarding financial status of customers.
  • Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Discussed options with delinquent clients in terms of proposed solutions .
  • Electronically wired fund to customer for a faster satisfaction.
07/2019 to 04/2020 Loan Officer Presto Title Loans | City, STATE,
  • Originated, reviewed, processed, closed and administered customer loan proposals.
  • Recommended loan approvals and denials based on customer loan application reviews.
  • Complied with regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
  • Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Directed customers to correct store locations.
  • Filed customers loan packets according to account number and alphabetical order.
  • Processed cash, credit, debit and check payments.
  • Recorded all information regarding financial status of customers.
  • Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Discussed options with delinquent clients in terms of proposed solutions .
  • Submitted loan applications to underwriter for verification and recommendations.
09/2015 to 10/2016 Cashier/Customer Service Representative Target | City, STATE,
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Assisted customer by scanning items they purchased and helped them check out.
  • Inform them about the credit lines that Target has to offer and sign them up by collecting information for application.
  • Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
  • Kept checkout areas clean, organized and stocked to maintain attractive store.
  • Trained new team members in cash register operation, stock procedure and customer service.
  • Assisted customers to find appropriate products, answered product questions and provided product solutions.
Education
Expected in to to No Degree | Aesthetician East Valley Institute of Technology - Adult Education Center, Mesa, AZ GPA:
Expected in 05/2014 to to High School Diploma | Westwood High School, Mesa, AZ GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • East Valley Institute of Technology - Adult Education Center
  • Westwood High School

Job Titles Held:

  • Receptionist
  • Shift Manager/Loan Officer
  • Loan Officer
  • Cashier/Customer Service Representative

Degrees

  • No Degree
  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: