Driven and compassionate healthcare professional with experience in urgent care, specifically in customer service and medical charting. Continually building skills and understanding in a fast paced healthcare environment with patients as well as insurance. Accountable for a positive visit experience that will have a beneficial impact to the community members that require use of the facilities.
Confident public speaker
Relationship and team building
Cultural awareness and sensitivity
Proven patience and self-discipline
ReceptionistAug 2017 to Current Kootenai Urgent Care － Coeur D Alene, ID
Keeping current on advances in medicine, computerized diagnostic and treatment equipment, data processing technology, government regulations, health insurance changes and financing options
Established and maintained positive relationships with residents, families, other area health care providers, physicians and community at large
Jumped in to fill gaps for on call rotation when necessary
Evaluated patient care procedural changes for effectiveness
Tasked with charting for every patient, checking each one in and out, and ensuring billing is correct for insurance
Delivery DriverSep 2016 to Jun 2017 Mygrant Glass Co － Spokane, WA
Preparation, loading, and delivering of windshields to customers all over the Pacific Northwest, interacted with them, billed and prepared paperwork, and handled returns.
Required flexibility and competency in scheduling as well as learning new routes and efficiency
Served as an essential liaison between management, warehouse workers and the community.
Grounds KeepingJun 2016 to Sep 2016 Eastern Washington University － Cheney, WA
Worked both solo and with a partner on various projects around campus to maintain and improve both the look and safety of the area.
Responsibilities included cleaning trash, weed eating, fixing broken sprinklers and pipes, mowing, edging, trimming hedges, and pest control
Required frequent communication and coordination between employees to both do the job correctly and know which area to work in.
Sales AssociateMay 2010 to Sep 2011 General Nutrition Center － Yakima, Washington
Collaboration with other team members on special products and events.
Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
Fielded an average of 25 customer service calls per day.
Increased sales by 10% over 1 year period.
Managed closing duties, including restocking items and reconciliation of the cash drawer as well as bank deposits
Learned about each product in order to understand each individual customer's needs and how to meet them.
Education and Training
BBA, Health Services Administration2018Eastern Washington University － Cheney, WA
Coursework in Health Services Coursework in Human Resources Coursework in Health Service Policy and Analysis Minor in Japanese Minor in Psychology