Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Offers an Associate Degree in Criminal Justice. Adds value to any organization in need of great collaboration, interpersonal, and multitasking abilities.
Skills
Professional Summary
Word Excel PowerPoint Windows
Team player
Strong organizational skills
Detail-oriented
Fast learner
Time management
Criminal Justice terminology
Trustworthy
Issue resolution
Staff mentoring
Cash register operation
Payment processing
Organization and efficiency
Multi-line telephone skills
Business operations understanding
Recordkeeping and bookkeeping
Data entry
Multitasking and prioritization
Service-oriented mindset
Customer service
Experience
08/2021 to Current
Tour GuideGfa International – Charlotte, NC,
Served at first point of contact for visitors, members of legtislature and essential personnel who enter the capitol building.
Delivered guided tours of the State Capitol, presenting scripted information and answering questions.
Explain the various roles of the people, places and things in the State Capitol.
Provide directions for visitors of the city of Santa Fe and the state of New Mexico.
Answer phones for Information and Tours and Legislative Building Services.
Direct constituents to the correct departments throughout the state capitol and other state departments for their various needs via phone and in person.
Update weekly meetings and distribute to nessesary departments in Legislative Building Services.
Count yearly visitor totals and create speadsheets to show the amount of visitors that were recorded at the Information desk.
Researched topics that pertained to the Legislative and Executive branches of Government, the capitol building, the city of Santa Fe and New Mexico.
10/2020 to 08/2021
ReceptionistEldorado Resorts, Inc. – Boonville, MO,
Served as first point of contact for bank employees, customers, couriers and essential bank visitors.
Efficiently operated business phone and bank switch board when needed and provided prompt, courteous and knowledgeable assistance.
Prepare mail daily to be sent out to bank customers.
Prepare spreadsheets for management in various departments throughout the bank.
Maintain confidentiality by working with customer accounts and information.
Receive and document returned debit cards.
Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and resolve customer issues with expediency.
Answered and directed incoming calls using multi-line telephone system.
Sorted incoming mail and directed to correct personnel each day.
12/2019 to 02/2020
Cashier/CookThe New Mexico State Capitol – City, STATE,
Conducted business by taking orders via drive thru, call in orders and in restaurant.
Handled financial transactions including cash, credit cards and checks.
Issued change, receipts and refunds.
Prepared both food and ice cream orders.
Stock essential inventory to be used throughout the current and next shift.
Performed basic custodial duties throughout the restaurant.
Acted as a “rover” by being able to work both the front and back of the restaurant.
Placed store orders for inventory with SYSCO.
Overlooked employees when asked by management.
Handled various issues with customers.
Trained new team members in cash register operation, stock procedures and customer service.
Performed closing procedures, including counting cash drawers.
06/2019 to 09/2019
Summer Tour GuideDairy Queen – City, STATE,
Served as first point of contact for visitors, members of legislature and essential personnel who enter the capitol building.
Give guided tours of the State Capitol building.
Explain the various roles of the people, places and things in the State Capitol.
Provide the history of the State Capitol building, the city of Santa Fe and the state of New Mexico.
Provide directions for visitors of the city Santa Fe and the state of New Mexico.
Answer the phones and transfer or direct constituents to the correct department for their various needs.
Placed work orders for maintenance of the building and electronics.
Updated the daily meeting schedules on the information monitors on main floor of Capitol.
04/2018 to 05/2019
Cashier/Front WorkerCompany Name – City, State,
Conducted business by taking orders via drive thru, call in orders and in restaurant.
Handled financial transactions including cash, credit cards and checks.
Issued change, receipts and refunds.
Stock essential inventory to be used throughout the current and next shift.
Performed basic custodial duties throughout the restaurant.
Assisted cooks with preparing food orders when necessary.
Prepared ice cream orders
Education and Training
Expected in 05/2021
Associate of Arts: Criminal Justice Luna Community College - Las Vegas, NM, GPA:
Expected in 05/2021
Certificate - Law Enforcement: Criminal Justice Luna Community College - Las Vegas, NM, GPA:
Expected in 05/2021
Certificate - Corrections: Criminal Justice Luna Community College - Las Vegas, NM GPA:
Expected in 05/2021
Certificate - General Education: Luna Community College - Las Vegas, NM GPA:
Expected in 05/2019
High School Diploma: Pecos High School - Pecos, NM GPA:
Activities and Honors
National Honor Society
Guardians - Peer Leadership Group
Natural Helpers - Peer Leadership Group
New Mexico Rural Electric Cooperative Association Youth Tour Recipient
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