To obtain a position in which allows me to interact with people as I broaden my work experience and grow within the company. [Job Title] who continually maintains a positive attitude while interacting with demanding clients. Serves as the primary point of contact for both in-house and external phone and website queries.
[Job Title] who goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale.
Professional phone etiquette
Excellent communication skills
Accurate and detailed
Works well under pressure
Multi-line phone proficiency
Filing and data archiving
to 05/2014 West Ridge Animal Hospital – Topeka,
made appointments; completed customer service by answering questions regarding medical concerns and/or products; built medical files; filed medical records; filed charts; faxed medical information; helped assistant technicians and doctors; received retail product shipments including verifying inventory and product placement; maintained a clean and safe work environment; completed transactions to services, sales, returns and exchanges on retail products; charted medical notes; made call backs for medical results; stuffed mailing envelopes; responsible for taking deposits to the bank.
Answered and quickly redirected up to 20 calls per hour.
Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
Created detailed expense reports and requests for capital expenditures.
Ordered and distributed office supplies while adhering to a fixed office budget.
Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation.
Managed office supplies, vendors, organization and upkeep.
Directed guests and routed deliveries and courier services.
Screened applicant resumes and coordinated both phone and in-person interviews.
Answered and managed incoming and outgoing calls while recording accurate messages.
Opened and properly distributed incoming mail.
Greeted numerous visitors, including VIPs, vendors and interview candidates.
Helped distribute employee notices and mail around the office.
Maintained a clean reception area, including lounge and associated areas.
Drafted biweekly time sheets for [Number] executives and employees.
Organized all new hire, security and temporary paperwork.
Assisted with event planning, including associated travel and logistical arrangements.
Completed data entry, tracked resumes and maintained the applicant tracking system.
Compiled company information and related material and distributed it to candidates.
Assisted senior recruiting staff with career fairs and recruiting events.
Assessed urgency and priorities before accepting or declining appointments and meetings with the CEO.
Screened all visitors and directed them to the correct employee or office.
Obtained signatures for financial documents and internal and external invoices.
Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
Coordinated board and committee meetings, including schedules and information preparation and distribution.
Compiled annual recommendations for end of fiscal year budgets.
Served as corporate liaison between the finance, IT and marketing departments.
Processed client rebate reconciliation, reporting and check requests.
to Current Vision Bank – Topeka,
Responsible for answering the phones and transferring to the appropriate department; balance the interest check log; send loan notices; provide customer service by answering questions over the phone that I have knowledge to; provide customer service by offering beverages and snacks; responsible as the money courier and to do deposit pickups for various companies; maintain a clean and organized work environment; build folders for loans and file them; responsible for going through scanned work and verifying they're scanned; responsible for recognizing customers by their faces and names.
to 08/2013 Kaw Valley Bank – Topeka,
Answered phone; completed teller transactions; balanced drawer; open/close bank with security procedures; provided customer service with questions regarding accounts; directed calls to appropriate departments; maintained a clean safe work environment.
Receptionist and Accounting Clerk06/2008
to 07/2008 MNT Trucking – Topeka,
Temporary office worker.
created invoices for mileage, gas, repairs and labor; created different company document; filed paperwork; answered the phone and directed calls; maintained a good working relationship with co- workers and truckers.
to 01/2010 Trade Secret Salon – Topeka,
Answered phones; booked appointments; provided customer service to clients/customers including answering questions about retail products and services in the salon; found solutions to client/customer needs; maintained a clean and organized store; completed transactions including sales, returns and exchanges on retail products; opened and closed store front; balanced register at end of day; responsible for taking deposits to bank; received retail product shipments including verifying inventory and product placement.
to 01/2010 Backflows R Us Plumbing – Topeka,
to 06/2008 Chili's Bar and Grill – Topeka,
Kept a clean and organized appearance; greeted and seated guest with a smile and with the upmost respect; helped other team members; maintained restaurant seating; notified guest of approximate wait times for seating.
to 04/2006 PetsMart – Topeka,
Provided customer service by answering questions and providing solutions regarding product and/or live animals; maintained a clean and organized store; informed manager of any issues relating to customers, animals and/or products; fed live animals; maintained clean and sanitized animal habitats; distributed appropriate food to the animals; administered medications to sick animals Maintained a clean and presentable store; provided customer service both on the phone and in store; directed customers to the department that best fit their needs; completed customer sales at the register; acknowledged all pets with a treat.
to 05/2012 Chili's Bar and Grill – Topeka,
Maintained a clean and organized dining area; maintained a clean, organized and stocked kitchen; helped team members; communicated with various team members including bartenders and cooks based on needs of guests; satisfied guest needs and wants; informed manager of any issues; operated various equipment including the computer system micros; distribute food and drinks; treated guest with upmost respect; basic math skills for handling and counting cash; ability to multitask with multiple groups of guests and tasks in a busy environment.
Awarded "Chilihead of the month" in June 2010.
Associate of Arts: General StudiesAttended Aug 2012-Dec 2013Allen Community College-