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Receptionist Resume Example

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RECEPTIONIST
Summary

Upbeat Psychology student with one year experience working with adolescents with substance abuse and mental health needs. Have experience with Therapeutic Options and patient confidentiality. Ready to help clients gain access to life-improving resources in an integrative way.

Skills
  • Recordkeeping and bookkeeping
  • Office equipment operations
  • Multi-line telephone skills
  • Organization and efficiency
  • Document control
  • Security understanding
  • Correspondence management
  • Data entry
  • PC proficient
  • Multitasking and prioritization
  • Patrolling
  • Premises surveillance
  • Problem resolution
  • Leadership
  • Communication
  • Reliable and trustworthy
  • Conflict resolution
  • Professionalism
  • Hardworking
  • Emotional awareness
  • Analytical thinking
  • Group therapy
  • Behavior monitoring
Experience
Company Name | City, StateReceptionist05/2020 - Current
  • Greeted visitors, assessed needs and directed to appropriate personnel
  • Processed payments and record receipts for purchases
  • Implemented document scanning/attachment to Quickbooks sales orders for efficient record keeping
  • Delivered administrative support to team members, including making copies, sending faxes, organizing load tickets and invoices
  • Streamlined communication with shop foreman and vendors for inventory purchasing and delivery
  • Answered and directed incoming calls using multi-line telephone system
Company Name | City, StateConsumer Recovery Specialist08/2018 - 10/2019
  • Provided direct care to clients in residential treatment (nutrition and hygiene needs, social needs)
  • Ensured safety of clients through deescalation strategies
  • Taught emotional intelligence groups covering topics such as anger management, emotional well- being, active relaxation, utilizing resources such as Power Source and Seeking Safety textbooks
  • Charted client behaviors and group participation
  • Helped clients process emotions in between appointments with therapist.
  • Uploaded chart information into Avatar software
Company Name | City, StateCampus Security Officer09/2014 - 03/2018
  • Monitored entrance and departure of employees, visitors, and other persons to maintain security of premises using Avigilon software
  • Conducted patrol rounds throughout shift to maintain security of federal and institutional offices and outdoor facilities
  • Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents
  • Managed building access control systems, including lock and unlock protocols with key control
  • Enforced institutional rules, regulations and laws regarding student and employee conduct to maintain safe campus
  • Directed building occupants and visitors during severe weather events (tornadoes, strong hail, damaging winds)
  • Directed emergency personnel during emergency situations
  • Performed security oversight, traffic control and crowd control at special events and campus activities
Company Name | City, StateDetention Officer11/2012 - 03/2014
  • Processed individuals into jail, to include the initial pat down, required court paperwork, and digital fingerprinting and photographing profiles and identifying marks
  • Processed releases and transfers to other facilities, requiring knowledge of court orders and bond paperwork
  • Search prisoners and conduct shakedowns of cells for contraband, such as weapons or drugs
  • Monitor conduct of prisoners in housing unit using camera system to prevent crime, escape attempts and other dangerous activities
  • Utilized creative communication tactics in difficult situations, resulting in a low use-of-force record
  • Followed daily routine schedule and took head counts of all inmates in assigned cell block
  • Implemented defensive tactics and physical restraints to maintain safety and security
  • Enforced resident behavior management protocols and drafted incident reports for infractions
Education and Training
NOBLE HIGH SCHOOL | CityHigh School Diploma in Psychology2007
ROSE STATE COLLEGE | City, StateSocial Work-Counseling Option
RANDALL UNIVERSITY (AKA HILLSDALE FWB COLLEGE) | City, State
American Public University | CityBachelor of Arts in Psychology (IN PROGRESS)
Activities and Honors
  • Member of Editorial Freelancers' Association
  • Volunteer for Project Gutenberg (proofreading OCR text of out-of-print manuscripts)
Certifications
  • Crisis Intervention Certifications
  • Mental Health Services (1 year)
  • Social Work (1 year)
  • Customer Service (10+ years)
  • Clerical Experience (2 years)
  • Microsoft Office (10+ years)
  • Typing (10+ years)
  • PROOFREADING (Less than 1 year)
  • OCR (Less than 1 year)
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Resume Overview

School Attended

  • NOBLE HIGH SCHOOL
  • ROSE STATE COLLEGE
  • RANDALL UNIVERSITY (AKA HILLSDALE FWB COLLEGE)
  • American Public University

Job Titles Held:

  • Receptionist
  • Consumer Recovery Specialist
  • Campus Security Officer
  • Detention Officer

Degrees

  • High School Diploma in Psychology
    Social Work-Counseling Option
    Bachelor of Arts in Psychology (IN PROGRESS)

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