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Receptionist Resume Example

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RECEPTIONIST
Professional Background
Patient-focused Laboratory Assistant/Phlebotomist with over 10 years experience working in a busy medical office specializing in critical care, as well as 2 years previous experience as a Medical Assistant.  Proven record of reliability and strong ability to communicate clearly and effectively to establish rapport with patients, family and staff.
Skill Highlights
  • More than 10 years experience working in a laboratory
  • Exemplary skill in phlebotomy
  • More than 4 years experience with difficult to draw patients
  • Excels in finger stick, venipuncture and capillary draw techniques
  • Experienced in pediatric phlebotomy
  • Proficient in bone marrow slide collection, handling, and processing
  • BRCA specimen collections, patient history/information collection, specimen processing, and packaging
  • Proficient in patient data entry/EMR charting
  • Proficient in multiple laboratory data entry ordering systems
  • Proficient in hematology and chemistry analyzers
Accomplishments
Although I am skilled in most duties within a laboratory, my strongest skills are in phlebotomy with difficult to draw patients.  I am more often than not able to ease the patient, while collecting the samples needed in one stick with little to no pain. I am a loyal and hard worker with a warm and calming personality.  I feel I work well with both patients and their family, as well as my co-workers.  I find it rewarding and enjoy being able to take a process that causes most patients fear or pain, and make it easy experience for them.  
Skills
  • Enthusiastic caregiver
  • Strong medical ethic
  • Strong clinical judgment
  • Patient/family focused
  • Problem resolution ability
  • Clinically trained
  • Extensive medical terminology knowledge
  • Knowledgeable in OSHA regulations, Joint Commission Requirements, HIPPA Compliance
  • Proficient in Microsoft Office
  • Medical coding capability
  • Qualified in specimen collection/processing
  • Finger stick/capillary/venipunture techniques
  • Hematology testing capability
  • Chemistry testing capability 
  • Wound cleaning/care ability
  • EKG ability
  • Skilled in administering injections
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Professional Experience
ReceptionistJan 2015 to Current
Twisted Yoga With A Spin - Houma, LA
  • Perform front desk administrative duties
  • Customer service
  • Checking clients into their classes
  • Scheduling clients 
  • Microsoft Office software applications
  • Excel software applications
  • MindBody scheduling software applications
  • Daily cleaning/straightening of equipment and location
PhlebotomistFeb 2015 to Sep 2015
Physician Group Laboratories - Houma, L
  • Collected blood samples through venipuncture draw 
  • Performed lab tests and communicated results.
  • Performed pregnancy tests and sent specimens for laboratory testing.
  • ?Measured urine specimens and delivered them to the laboratory.
  • Tested patients' blood glucose levels.
  • Prepared specimens for analysis and established proper chronological priorities in testing
  • Collected blood sample through venipuncture and preformed STAT testing on the iSTAT Chem8 analyzer
  • Maintained and sterilized all laboratory equipment
  • Preformed both daily and monthly quality controls on all laboratory equipment
  • Provided caring companionship to elderly and developmentally disabled patients.
  • Entered data through EMR charting and Merge Laboratory software
Laboratory AssistantAug 2010 to Dec 2014
Mary Bird Perkins @ TGMC - Houma, LA
  • Exemplary Phlebotomy skills Venipuncture draw (vacutainer and syringe)
  • Preformed blood, urine, stool, throat, Strep, FLU, and wound cultures
  • Collected, processed, and packaged specimens for shipping
  • Imported, processed, and executed physician's orders/patient data through EMR charting
  • Ran CBC hematology analyzer (Beckman Coulter)
  • BRCA I & II specimen collections, patient history/information collection, specimen processing, and packaging
  • Prepared, processed, and packaged bone marrow specimens
  • Measured urine specimens and delivered them to the laboratory
  • Monitored patients with acute conditions
  • Performed lab tests and communicated results
  • Processed monthly reports for department performance
  • Performed pregnancy tests and sent specimens for laboratory testing
  • Preformed both daily and monthly quality controls on all laboratory equipment
  • Cleaned and sterilized instruments and disposed of contaminated supplies
  • Ensured HIPAA compliance
  • Prepared for HIPAA and JCAHO reviews
  • Coordinated with doctors and registered nurses to best care for patients
  • Frequently commended for maintaining the safety, respect and dignity of patients
  • Participated in unit based Quality Assurance Program
Private NannyOct 2001 to Aug 2010
Sarah A. Haydel, MD - Houma, Louisiana
  • Raised her three children from birth until kindergarten as my own, doing everything it takes to care for a small child 
Phlebotomist/Medical AssistantJan 1996 to Oct 2001
Cardiovascular Institute of the South - Houma, LA
  • Started IVs
  • Preformed capillary and venipuncture draws
  • Administered injections
  • Ran CBC hematology analyzer (Beckman Coulter)
  • Ran chemistry specimen analyzer (Beckman Coulter)
  • Administered EKGs
  • Administered Holter Moniters
  • Administered Stress Test
  • Organized, updated and maintained over 200 patient charts
  • Recorded patients' medical history, vital statistics and test results in medical records
  • Escorted patients to examination rooms and prepared them for physician exams.
  • Prepared specimens for analysis and established proper chronological priorities in testing
  • Performed lab tests and communicated results
  • Cleaned and sterilized instruments and disposed of contaminated supplies
  • Prepared for HIPAA and JCAHO reviews
  • Ensured HIPAA compliance
Education and Training
Laboratory AssistantMay 1999Houma , LALouisiana Certification Received certification through a workmanship program with Cardiovascular Institute of the South
PhlebotomistMay 1996Houma, LouisianaCertification Received certification through a workmanship program with Cardiovascular Institute of the South
NursingSoutheastern Louisiana University - Hammond, LACoursework in Nursing. Completed required classes in nursing curriculum, then left while on waiting list for clinicals due to financial difficultly
High School Diploma1993Terrebonne High School - Houma, LA
References
  • Dr. Robert Gamble, MD (985) 381-3240, Professional reference
  • Dr. Harry McGaw, MD (985) 855-5232, Professional reference
  • Dr. Sarah A. Haydel, MD (985) 226-8851, Professional/Character reference
  • Dr. Robert Alexander, MD (985) 804-7756, Character reference
  • Dr. T. Christopher Berry, MD (985) 870-7902, Professional/Character reference
  • Amber Berry, NP (985) 870-7901, Professional/Character reference
  • Jeanne Gernon, RN (985) 852-8692, Co-worker/Character reference
  • Sonya Celestine, MA (985) 870-0160, Co-worker/Character reference
  • Valerie Manns (985) 856-0382, Former Patient/Character reference
  • Heather Vowell (985) 688-9690, Character reference
  • Anne Lugenbuhl (985) 226-1110, Character reference
  • Celia Thibodaux (985) 870-7475, Character reference
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Resume Overview

Companies Worked For:

  • Twisted Yoga With A Spin
  • Physician Group Laboratories
  • Mary Bird Perkins @ TGMC
  • Sarah A. Haydel, MD
  • Cardiovascular Institute of the South

School Attended

  • Southeastern Louisiana University
  • Terrebonne High School

Job Titles Held:

  • Receptionist
  • Phlebotomist
  • Laboratory Assistant
  • Private Nanny
  • Phlebotomist/Medical Assistant

Degrees

  • Laboratory Assistant May 1999
    Phlebotomist May 1996
    Nursing
    High School Diploma 1993

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