Motivated customer service specialist with over 3 years food industry experience in a fast-paced, team-based environment. Superior computer skills and telephone etiquette. Expert in delivering support services and/or resolving customer complaints.
Exceptional communication skills
Strategic sales knowledge
Credit card processing
Customer needs assessment
Superior verbal and written communication skills
Upbeat and energetic
Creative problem solver
Strong client relations
Excellent interpersonal skills
Internet setup and repair
Strong communication skills
Strong attention to detail
MS Windows (and Apple) proficient
Receptionist , 12/2013 to 04/2014 Amazing Lash Studio – 6501 S. Fry Rd.
Answered an average of 150 calls per day by addressing customer inquiries, solving problems and providing new product information.
Greeted customers entering the store to ascertain what each customer wanted or needed.
Described product to customers and accurately explained details and care of merchandise.
Politely assisted customers in person and via telephone.
Communicated with vendors regarding back order availability, future inventory and special orders.
Provided an elevated customer experience to generate a loyal clientèle.
Implemented marketing strategies which resulted in 40% growth of customer base.
Restocked inventory every month and reviewed cash operation data to verify proper replenishment.
Helped drive sales goals and achieve monthly quotas.
Set up and explained new membership contracts.
File / Accountants Assistant, 01/2013 to 11/2013 Mark L. Schidler Inc. – 1313 Campbell Rd.
Dedicated to continuously improving sales abilities and product knowledge.
Directed calls to appropriate individuals and departments.
Processed 200 daily invoices and billed renewed invoices to clients.
Generated financial statements and facilitated account closing procedures each month.