Real Property Program Specialist resume example with 10+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Motivated professional offering 7 years of local government experience (income tax refunds and real property), 20 years of clerical and office administration with a degree in Accounting. Adds value to any organization in need of great collaboration, expert in generating a high level of productivity, ability to communicate effectively, excellent implementation skills and multitasking abilities
Skills
Work ethic
Strong problem solver
Strong interpersonal skills
MS Office
Training & Development
Customer service
Organizational skills
Critical thinking
Experience in leadership
Program evaluation
Multitasking
Experience
08/2019 to CurrentReal Property Program SpecialistAmerican National Bank Of Texas | Allen, TX,
Performs as a lead and subject matter expert in all facets of the Special Program Unit within Real Property Tax Administration.
Assists with outreach programs to inform citizens of real property tax deductions and benefits and types of application and documentation needed to receive such tax relief benefits.
Conducts complex management projects and assignments related to planning, administration, and execution of the real property tax relief programs.
Performs all assigned duties in areas including an explanation of tax relief programs, analyzing applications of a cooperative homestead, writing internal case results, and updating semi-annually real property tax accounts in the MITS system.
Plans and executes the full scope of the assignment from determining the approach, modifying, or adopting procedures, interpreting results, making recommendations, preparing final reports, and presenting findings to management.
Educated, coached and mentored three new hires in multiple positions.
Developed training materials, manuals, procedures, and visual aids to effectively achieve organizational goals.
Processed property tax documentation, including cooperative homestead and senior credit exemptions.
Developed complete training programs and led training using expert learning techniques.
Adhered to guidelines and enabled compatibility through analysis and troubleshooting.
Created and implemented training programs for new employees, resulting in improved morale and better skills development.
Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our programs.
Prioritized and organized tasks to efficiently accomplish service goals.
Demonstrated leadership by making improvements to work processes and helping to train others.
09/2017 to 08/2019Accounting TechnicianCleveland Clinic | Canal Fulton, OH,
Researched specific databases to verify the taxpayer's information and confirm domicile to the District of Columbia by using various tools.
Determined clients' eligibility for tax credits, abatements, or deductions through careful research and oversight through multiple databases (MITS, ITS, Clear, and TLO TransUnion
Contacted taxpayers, title companies, and representatives to collect tax information, provide answers to technical questions, and explain agency processes and tax data if required.
Analyzed taxpayer issues and/or concerns and determining the proper resolution based on accounting systems, policies, and procedures of the organization.
Researched and coordinated corrective actions as needed.
Ensured that accurate information is disseminated to taxpayers and/or their representatives by adhering to D.C. Official Code, real property laws and regulations, tax code, and other sources for the proper resolution to complex tax issues.
03/2014 to 09/2017Clerical AssistantChevron | Richmond, CA,
Provided basic customer services, including courteous assistance to internal and external customers, both verbally and in writing within established procedures and referring questionable items to the supervisor and/or manager.
Maintained appropriate records and/or logs for tracking and reconciliation purposes.
Conducted research and follow-up action on delayed refunds, checks numbers, and dates.
Located and withdrawal filed material from records to meet the needs of requesters.
Provided front desk coverage for the Office of the Chief Financial Officer, for only the months the administration was assigned for.
Reviewed travel advancements and reimbursement submitted by employees to ensure that proper receipts have been attached, per-diems are correct, log in the package to acquire a tracking number, await authorized signature, and deliver to Financial Operations.
Created reports and other types of documentation, which often contained sensitive and confidential data.
Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
Conducted research and compiled backup documentation.
12/2010 to 03/2014Administrative AssistantCornerstone Recruiting | City, STATE,
Worked as a temporary assistant on two projects for Kirlin Mid Atlantic over a three-year span.
Sorted mail, disturbed, answer phones and took messages, managed records, and obtain clearances.
Organized meetings performed traditional office duties, such as filing, copying, ordering supplies, and working closely with project managers to ensure all drawings, contracts, and bid documents were updated.
Delivered exceptional customer service through direct communication with clients and team members.
Responded to client and vendor inquiries via email and telephone, providing updated and accurate information.
Set up and maintained physical and electronic filing systems to maintain organizational efficiency.
Processed incoming mail and packages and placed envelopes in bins for employees.
Handled supply purchases and inventory management for office operations and equipment maintenance.
Scheduled maintenance for office equipment to keep machines operating efficiently.
Education and Training
Expected in Bachelor of Arts | Intelligence Studies - CyberAmerican Public University System, West Virginia, GPA:
Expected in 01/2017Bachelor of Science | AccountingAmerican Public University System, West Virginia, GPA:
Expected in 01/2012Associate of Science | Computer ApplicationAmerican Public University System, West Virginia, GPA:
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