Real Property Program Specialist resume example with 10+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Motivated professional offering 7 years of local government experience (income tax refunds and real property), 20 years of clerical and office administration with a degree in Accounting. Adds value to any organization in need of great collaboration, expert in generating a high level of productivity, ability to communicate effectively, excellent implementation skills and multitasking abilities

  • Work ethic
  • Strong problem solver
  • Strong interpersonal skills
  • MS Office
  • Training & Development
  • Customer service
  • Organizational skills
  • Critical thinking
  • Experience in leadership
  • Program evaluation
  • Multitasking
08/2019 to Current Real Property Program Specialist American National Bank Of Texas | Allen, TX,
  • Performs as a lead and subject matter expert in all facets of the Special Program Unit within Real Property Tax Administration.
  • Assists with outreach programs to inform citizens of real property tax deductions and benefits and types of application and documentation needed to receive such tax relief benefits.
  • Conducts complex management projects and assignments related to planning, administration, and execution of the real property tax relief programs.
  • Performs all assigned duties in areas including an explanation of tax relief programs, analyzing applications of a cooperative homestead, writing internal case results, and updating semi-annually real property tax accounts in the MITS system.
  • Plans and executes the full scope of the assignment from determining the approach, modifying, or adopting procedures, interpreting results, making recommendations, preparing final reports, and presenting findings to management.
  • Educated, coached and mentored three new hires in multiple positions.
  • Developed training materials, manuals, procedures, and visual aids to effectively achieve organizational goals.
  • Processed property tax documentation, including cooperative homestead and senior credit exemptions.
  • Developed complete training programs and led training using expert learning techniques.
  • Adhered to guidelines and enabled compatibility through analysis and troubleshooting.
  • Created and implemented training programs for new employees, resulting in improved morale and better skills development.
  • Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our programs.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
09/2017 to 08/2019 Accounting Technician Cleveland Clinic | Canal Fulton, OH,
  • Researched specific databases to verify the taxpayer's information and confirm domicile to the District of Columbia by using various tools.
  • Determined clients' eligibility for tax credits, abatements, or deductions through careful research and oversight through multiple databases (MITS, ITS, Clear, and TLO TransUnion
  • Contacted taxpayers, title companies, and representatives to collect tax information, provide answers to technical questions, and explain agency processes and tax data if required.
  • Analyzed taxpayer issues and/or concerns and determining the proper resolution based on accounting systems, policies, and procedures of the organization.
  • Researched and coordinated corrective actions as needed.
  • Ensured that accurate information is disseminated to taxpayers and/or their representatives by adhering to D.C. Official Code, real property laws and regulations, tax code, and other sources for the proper resolution to complex tax issues.
03/2014 to 09/2017 Clerical Assistant Chevron | Richmond, CA,
  • Provided basic customer services, including courteous assistance to internal and external customers, both verbally and in writing within established procedures and referring questionable items to the supervisor and/or manager.
  • Maintained appropriate records and/or logs for tracking and reconciliation purposes.
  • Conducted research and follow-up action on delayed refunds, checks numbers, and dates.
  • Located and withdrawal filed material from records to meet the needs of requesters.
  • Provided front desk coverage for the Office of the Chief Financial Officer, for only the months the administration was assigned for.
  • Reviewed travel advancements and reimbursement submitted by employees to ensure that proper receipts have been attached, per-diems are correct, log in the package to acquire a tracking number, await authorized signature, and deliver to Financial Operations.
  • Created reports and other types of documentation, which often contained sensitive and confidential data.
  • Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
  • Conducted research and compiled backup documentation.
12/2010 to 03/2014 Administrative Assistant Cornerstone Recruiting | City, STATE,
  • Worked as a temporary assistant on two projects for Kirlin Mid Atlantic over a three-year span.
  • Sorted mail, disturbed, answer phones and took messages, managed records, and obtain clearances.
  • Organized meetings performed traditional office duties, such as filing, copying, ordering supplies, and working closely with project managers to ensure all drawings, contracts, and bid documents were updated.
  • Delivered exceptional customer service through direct communication with clients and team members.
  • Responded to client and vendor inquiries via email and telephone, providing updated and accurate information.
  • Set up and maintained physical and electronic filing systems to maintain organizational efficiency.
  • Processed incoming mail and packages and placed envelopes in bins for employees.
  • Handled supply purchases and inventory management for office operations and equipment maintenance.
  • Scheduled maintenance for office equipment to keep machines operating efficiently.
Education and Training
Expected in Bachelor of Arts | Intelligence Studies - Cyber American Public University System, West Virginia, GPA:
Expected in 01/2017 Bachelor of Science | Accounting American Public University System, West Virginia, GPA:
Expected in 01/2012 Associate of Science | Computer Application American Public University System, West Virginia, GPA:
Websites, Portfolios, Profiles
  • Claire-59238638
  • Licensed Notary Public - District of Columbia - Residental Only Expires February XXX6

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Resume Overview

School Attended

  • American Public University System
  • American Public University System
  • American Public University System

Job Titles Held:

  • Real Property Program Specialist
  • Accounting Technician
  • Clerical Assistant
  • Administrative Assistant


  • Bachelor of Arts
  • Bachelor of Science
  • Associate of Science

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