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rail operation supervisor resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary
Enthusiastic and well-organized with solid background in supervisor skills, schedule management and planning. Administrative professional offering excellent communication and computer skills. Meets deadlines and works with a high level of multicultural awareness and adaptability, experience in professional  office settings. Effective at developing a positive and productive working rapport with employees through open communication and clearly set guidelines.  A hardworking dynamic leader, team player and motivator.
Skills
  • Supervisory experience
  • Strong written and verbal communication skills
  • Strong team player
  • Strong initiative
  • Customer relationship building
  • Basic computer skills
  • Fast learner
  • Complaint resolution
  • Good judgment
  • Good multitasker
Education
University of Pheonix , Expected in Current Associate of Science : Business Administration - GPA :
Work History
Department Of Defense - Rail Operation Supervisor
, , 01/2011 - Current
  • Provided outstanding customer service.
  • Accurately reads, understands, and carries out written/oral instructions.
  • Attended monthly safety meetings to ensure operation safety.
  • Communicated operational issues and changes to staffing on regular basis 
  • Supervise train operators and station managers as direct 
  • reporting personnel responsible for safe and efficient standard operations procedures optimizing in customer service.
  • Partnered with Superintendents and other supervisory staff on various projects such as single tracking operations, scheduling staffing, managing employee performance.
  • Provided operational support for high-volume crowd control during special events, emergencies, and unforeseen occurrences.
  • Manage all terminal/dispatching operations with consistent communication with various departments such as the Depot Clerk, Yard/Tower Operator, Operations Control Center, Passenger Operations, Automatic Train Control, Communication Department, And Track Department.
Matheson Trucking - Operation Control Supervisor
, , 06/2008 - 01/2011
  • Maintained up-to-date information on all current and reoccurring rail operations and procedures. 
  • Monitorins of all or any changing conditions making proper adjustments as needed.
  • Collaborated and communicated with various departments to achieve maximum serviceability of rail operations.
  • Accurately read, understood, and carried out written and oral instructions. As well and communicated written and oral instructions to be carried out by others. 
Jaunt Inc - Rail Operations Supervisor
, , 02/2007 - 06/2008
  • Supervise train operators and station managers as direct reporting personnel responsible for safe and efficient stand operations procedures optimizing in customer service.
  • Partnered with Superintendents and other supervisory staff on various projects such as single tracking operations, scheduling staffing, managing employee performance.
  • Provided operational support for high-volume crowd control during special events, emergencies, and unforeseen occurrences.
  • Manage all terminal/dispatching operations with consistent communication with various departments such as the Depot Clerk, Yard/Tower Operator, Operations Control Center, Passenger Operations, Automatic Train Control, Communication Department, And Track Department.
WMATA - Station Manager
, , 02/2005 - 2007
  • Supervised practices and contests, prioritizing safety at all times.
  • Developed positive relationships with parents, schools and the community.
  • Coordinated team travel and video exchange with other teams.
  • Created reports on deteriorating trends and fiscal year end losses.
  • Maintained friendly and professional customer interactions.
  • Promoted building security by locking doors and checking electrical appliances for safety hazards.
  • Inspected facility and grounds and picked up any trash.
  • Checked in and stocked inventory throughout the facility.
  • Communicated with customers to identify and resolve outstanding payments.
WMATA - Train Operator
, , 01/2003 - 02/2005
  • Operated equipment such as class one vehicles (trains).
  • Adjusted repaired systems to meet rail service performance specifications.
  • Communicated effectively with customers on mechanical problems and repairs that might need to be addressed.
  • Interfaced with management and colleagues in a professional manner.
  • Verified vehicle serviceability by conducting visual and ground walk around the train and adjusting controls and systems as need with proper
  • Conveyed noteworthy information about incidents and updates to customers and central control operations.
WMATA - Bus Operator
City, , 02/2000 - 01/2003
  • Maintained positive relationships with all customers.
  • Attended safety meetings to ensure operation safety.
  • Provided outstanding customer service.
  • Communicated all emergencies, delays due to weather and schedule changes to customers and supervisors.
  • Utilized standard operating procedures, effective resource management, communication and procedures specified in the company operation manual.
  • Worked within bus operations to maintain a culture of safety within the company.
Accomplishments
  • Superintendent Succession            
  • Better Business Writing 1 & 2 
  • Stepping up to Supervision 
  • Dealing with People
  • Workplace Violence
  • Managing Emergencies
  • Americans with Disabilities
  • Race and Religion
  • Managing Emergencies
  • Basic Computer Skill
  • Microsoft Word
  • CPR
  • Report Writing

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Resume Overview

School Attended

  • University of Pheonix

Job Titles Held:

  • Rail Operation Supervisor
  • Operation Control Supervisor
  • Rail Operations Supervisor
  • Station Manager
  • Train Operator
  • Bus Operator

Degrees

  • Associate of Science

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