Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Associate of Science Degree: Information Technology (IT, Expected in 08/2022
Northern Virginia Community College - Annandale, VA
: Information Technology, Expected in 05/2019
Northern Virginia Community College - Annandale, VA
: , Expected in
Northern Virginia Community College - Annandale, VA
Computer Courses, Communications, English, General Studies: , Expected in 11/2016
Northampton Community College - Bethlehem, PA
: , Expected in 05/2010
Northwest High School - Olathe, KS,
Professional Summary

Objective: To undertake tasks and assignments that will enable to learn all the skills, which the company have to become an effective and valued employee. To complete all job related studies in order to broaden experience and understanding about the company products services so that may provide excellent work ethic to the company. Collaboration/Teamwork, Active Learning, Good Attitude, Detail Oriented, Strong Work Ethic, Persuasion. Great team building skills, Problem solver, Project Management, Ability to adapting new technology. Can handle a diverse customer population. Service and customer oriented. Ability to work under the pressure. Decision Maker, Time Management Capability, Self-Motivated, Conflict Resolution, Leadership, Adaptability. Able and willing to take on a variety of responsibilities and excellent communication, phone, and writing skills. Full-Service Computer Technician handles everything from PC on-boarding through maintenance and repair to secure decommissioning services. CJessicaully protects sensitive data integrity. Holistic provider of exceptional PC repair and data management services. Successful Computer Technician qualified to upgrade networks, software and hardware. Enthusiastic professional with background initiating malware protection and promoting cybersecurity policies. Exceptional skills in Windows and SQL Server applications. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

  • Dictation and Transcription
  • Appointment Scheduling
  • Problem Anticipation and Resolution
  • Time Management
  • Multitasking and Prioritization
  • Supply Management
  • Clear Communication
  • Critical Thinking
  • Relationship Building
  • Microsoft Office
  • Resource Management
Work History
Rack Decom Datatech Lead , 09/2019 to Current
IntraloxHammond, IN,
  • Sensitization of networking equipment and updating progress through h consistent service guidelines and reliable ticket resolution.
  • Managed large-scale physical medium transit and web-based transmission data transportation projects.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Decommissioning and processing of legacy hardware out of data center facilities.
  • Unpacking/repacking fragile electronics and relocating and moving of large enterprise equipment.
  • Creating/attaching labels and barcodes along with Hard drive installation, removal, and destruction.
  • Networking equipment removal/installation and clearing of configurations.
  • Sensitization of networking equipment and updating progress through web ticketing system.
  • Reporting of processes and regular status updates and documenting procedures. Ordered and prepared reagents and supplies.
  • Commissioned third-party vendors and technicians to augment on-site technical support assets.
  • Tracked equipment and inventory, maintaining prescribed levels for technical equipment and supplies.
  • Decommissioned outdated equipment, referring devices to appropriate recycles or disposal personnel.
  • Handled 10 calls per day to address customer inquiries and concerns
Technician, 01/2019 to 09/2019
Az Quality ServicesNorthwood, MO,
  • Pulling, Routing and/or Labeling CAT5/CAT6 cables, Pro vendor high-quality service to all customers, testing and troubleshooting issues with network communication, installing maintaining and repairs cable systems.
  • Testing electronic systems for quality assurance for preparation to and from conferences.
  • Providing construction and project management, critical facilities construction, inside/outside cable plant, PBX and VoIP Implementation, CCTV/CCTP, wireless LAN/WAN.
  • Electrical system and preventative maintenance.
  • Developing internal and customer documentation materials.
  • Completed new connects, reconnects, disconnects and service changes for residential and commercial customers.
  • Responded to service requests during and after business hours.
  • Performed complex mechanical alignments and calibration of equipment to quality standards
  • Conducted tests of components and systems to evaluate performance and identify concerns
Help Desk Operator Lead, 01/2018 to 01/2019
Cushman & Wakefield IncSyracuse, NY,
  • Service now ticketing system, updating, status of customer in timely manner via email or phone with recent status.
  • Escalation of ticket to insure work is being done and closing ticket when work is completed to SLAs and supporting for software suites including but not limited to.
  • Foster collaboration and support team approach to operations and process improvement.
  • Creating documentation, helping maintain knowledge base, providing leadership and guidance to level 1 SOCs.
  • Checking in and verify IDs and authorization for all data center access grants. Follows up with customers to ensure that their inquiries are resolved within contracted upon time frame.
  • Identifies, evaluate and prioritizes customer problems and complaints to ensure that inquiries are resolved properly.
  • Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
  • Directed strategic workforce planning, performance management, and benefits administration.
  • Managed team of 30 employees, overseeing hiring, training, and professional growth of employees
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
  • Resolved problems, improved operations and provided exceptional service
Help Desk, Site Supervisor, 01/2017 to 01/2018
DuPont Fabros TechnologyCity, STATE,
  • Managed team of operators and Operators and officers to ensure all client requests were secured and processed per standard protocol.
  • Ensured and verified accurate timekeeping, payroll, and billing data in automated payroll and billing system.
  • Completed and maintained documentation from beginning of request from client through end of process, which included pertinent information needed by accounting staff for payment and billing.
  • Provided visual security presence and ensured that all mechanical and computer systems were functioning properly.
  • Effectively used various software including, but not limited to, electronic ticketing and management systems and other software packages.
  • Communicated with building occupants and with local police and fire emergency personnel during on-site emergencies and potential emergencies.
  • Loaded software, granted permissions and configured hardware for new employees as part of on-boarding process.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Retained existing clients and developed four new accounts by extending high quality and efficient support service
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions
Site Supervisor, 01/2014 to 01/2017
G4S Secure Solutions USACity, STATE,
  • Asserted control over material usage and contractor man-hours to keep projects in line with budgetary restrictions.
  • Conducted detailed investigation into causes of any alarms in building.
  • Dispatched security officers during emergency situations and security breaches.
  • Monitored security and fire alarm system as well as designated CCTV covered assets.
  • Updated training for proper operation of facility fire and safety equipment including facility fire and tanker trucks.
  • Documented any significant security and safety incidents and completed shift change reports.
  • Developed work schedules for team members to maximize shift coverage.
  • Asserted control over material usage and contractor man-hours to keep projects in line with budgetary restrictions
  • Attended eight on-site meetings with subcontractors and clients per month
  • Supervised contractor work processes and adherence to project schedule
  • Initiated onsite safety program and properly trained team members to decrease injuries
  • Oversaw entire building turnover process by enhancing communication between construction management to facilitate smooth completion
Culture Advisor and Language Specialist, 01/2011 to 01/2014
  • Worked with Opposing Force Red Cell Role Players, Embedded Linguists Cultural Experts, Special Forces Lane Controllers, and Instructor Controllers as Iraqi and Afghanistan Foreign Language Specialist.
  • Conduct consecutive, accurate translations and dramatizations of material.
  • Provided idiomatic translations of non-technical material using correct syntax and expression and taught Dari language to Marines.
  • Dressed appropriately to realistically portray interaction with Afghan and Iraqi individuals.
  • Remained in attire and in character for duration of training exercises and actively improvised role playing to meet requirements.
  • Stayed current on new expressions and cultural changes impacting language translation.
  • Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
  • Supervised work of contracted employees to keep on task for timely completion.
  • Completed precise translations of official documents with correct words and phrasing to meet legal standards
  • Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another
Supervisor, 01/2008 to 12/2011
Global Elite GroupCity, STATE,
  • Set up carousels for international flights, searched maintainers and cleaners of plane.
  • Changed navigational information and operations management and optimization solutions, crew and fleet management solutions and flight training products and services for domestic and international flights.
  • Reviewed Jeppesen Jet Planner program to run flight plan information, based on performance numbers obtained from OPS computer.
  • Researched airfield suitability such runway length, width, and pavement strength, special airports.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
  • Successfully managed high volumes of client-facing interactions and established strong rapport with physicians, medical and laboratory staff and patients

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School Attended

  • Northern Virginia Community College
  • Northern Virginia Community College
  • Northern Virginia Community College
  • Northampton Community College
  • Northwest High School

Job Titles Held:

  • Rack Decom Datatech Lead
  • Technician
  • Help Desk Operator Lead
  • Help Desk, Site Supervisor
  • Site Supervisor
  • Culture Advisor and Language Specialist
  • Supervisor


  • Associate of Science Degree
  • Some College (No Degree)
  • Computer Courses, Communications, English, General Studies

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