Outgoing waitress offering extensive knowledge of hospitality etiquette, food preparation and superior customer service. Restaurant professional with 8 years in FOH and BOH operations. Customer service and food handling expertise. Skilled at memorizing menu items and orders. Organized, independent worker with strong time management skills. Detail-oriented and able to learn new tasks quickly and effectively. Server bringing enthusiasm, dedication and an exceptional work ethic. Dynamic waitress highly knowledgeable about FOH and BOH restaurant operations. Talented in creating a warm, friendly welcoming atmosphere for both patrons and co-workers. High energy, outgoing hostess with a dedication to positive guest relations desires a position as a server or hostess in a fast-paced restaurant or bar. High volume dining, customer service and cash handling background.
Recognized by peers and management for going above and beyond normal job functions. I have acquired an RSVP and ABO licenses.
Up-sold additional menu items, beverages and desserts to increase restaurant profits. Took necessary steps to meet customer needs and effectively resolve food or service issues. Promptly reported complaints to a member of the management team. Communicated clearly and positively with co-workers and management. Resolved guest complaints promptly and professionally. Correctly received orders, processed payments and responded appropriately to guest concerns. Recorded customer orders and repeated them back in a clear, understandable manner.Served fresh, hot food with a smile in a timely manner. Served orders to customers at windows, counters and tables. Packaged menu items onto trays and placed drink orders into carriers. Operated large-volume cooking equipment such as ovens, deep-fat fryers and broiler. Accurately measured ingredients required for specific food items.Quickly and efficiently processed payments and made accurate change. Mastered Point of Sale (POS) computer system for automated order taking. Carefully maintained sanitation, health and safety standards in all work areas.Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.Frequently washed and sanitized hands, food areas and food preparation tools.Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps.Cleaned food preparation areas, cooking surfaces, and utensils.Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.Followed all established restaurant practices and procedures.Worked well with teammates and openly invited coaching from the management team.Took initiative to find extra tasks when scheduled duties were completed.Prepared items according to written or verbal orders, working on several different orders simultaneously.
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