(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary
To obtain a position where I can maximize my multilayer of management skills, quality assurance, program development, training experience, customer service, and a successful track record in the operations environment.
  • Quality assurance and control
  • Project planning and development
  • Unsurpassed work ethic
  • Natural leader
  • Logistics management
  • Employee relations
  • Management information systems
  • Detail-oriented
  • Project development and life cycle
  • Performance evaluations
Devry University Columbus, Ohio Expected in 2010 Bachelor of Science : Information Systems - GPA :
ITT Technical Institute Cincinnati, Ohio Expected in 1998 AAS : Electronics/Engineering Technology - GPA : Electronics/Engineering Technology
Work History
The Buckle - Quality Supervisor / PMN
College Station, TX, 07/2013 - Current
  • Maintain awareness of quality standards, communicate department quality goals and leverage resources to solve quality problems.
  • Motivate, train and develop employees to effectively perform their jobs utilizing standardized GMS methods.
  • Demonstrated knowledge and ability to implement and apply GMS principles to Inbound & Outbound operations.
  • Utilizing Tableau implementing/follow systems that prevent reoccurrence of known Quality issues Coordinate input from internal/external customers to by phone better understand customer needs and/or perceptions.
  • Supports supervisors in the development Quality needs and provide analysis of quality verticals and departmental goals.
  • Influence their employees to accomplish plant Quality goals.
  • Build and maintain good working relationships with employees, union and management for community outreach Solicit participation in fundraising, vehicle sales, employee appreciation activities Upkeep Employee safety training and corporate requirements in TPAS.
American International Group - Operations Manager
Saint Louis, MO, 02/2009 - 07/2013
  • Manage functions, transportation accounts for General Motors and Chrysler.
  • Increase the effectiveness and efficiency of Support Services through improvements to each function (HR, IT, Finance) as well as coordination and communication between functions.
  • Drive initiatives in the management team and organizationally that contribute to long-term operational excellence.
  • Providing consulting services on matters related and business structure and growth.
  • Contribute to short and long-term organizational planning and strategy as a member of the management team Improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning.
  • Oversee overall financial management, planning, systems and controls, Invoicing to funding sources, including calculation of completed units of service.
3Ds Dassault Systems - Operations Quality Analyst
Waltham, MA, 01/2008 - 11/2008
  • Measure, update and report to management on the progress of productivity data daily Develop summary data productivity scorecards.
  • Develop and manage reporting of statistical information charts and updates daily.
  • Data analysis and business intelligence/data warehouse.
  • Maintain material in transit reporting and carrier detention.
Broadridge - Payroll Specialist
New York, NY, 08/2007 - 05/2008
  • Ran payroll for 8,000 employees including high profile salary employees.
  • Prepared proper input for employee level changes and adjustments.
  • Experience working with ADP systems, Version 2, Version 5, and PCPW Reporting analysis and skills using ADP Reportsmith and other query tools Knowledge of People soft and Qquest.
  • Verified employees received payroll, manipulated data to correct issues, and communicated with managers to correct issues.
Northeast Great Dane - Manager of Client Services
City, STATE, 05/2006 - 05/2007
  • Worked on orders for tractor-trailers trucks for FedEx, UPS, and Wal-Mart.
  • Created and developed marketing and business strategies along with requirements and objectives for sales campaign to acquire new customers and retain current ones.
  • Set up and coordinated strategic meetings with clients.
  • Distributed promotional and service publications to service agents and customers.
  • Designed and developed Client Relationship Management (CRM) database for contacts and product information.
  • Worked with Service Department in scheduling, billing and creating work orders.
  • Dealt with vendors by ordering parts, maintaining stock supply and inputting orders.
Vonage - Tier 2 Tech Support
City, STATE, 2006 - 05/2006
  • Tier 2 - Advanced Technical Support.
  • Provided hands on support of customer care initiatives such as automated provisioning, installation, online billing, technical support and detailed account management.
  • Interacted with customers by phone, e-mail or online chat concerning various home networking issues.
General Motors Corporation Services - Quality Analyst/Material Returns
City, STATE, 11/1999 - 2006
  • Worked closely with various individual car dealerships' accounts in the area of processing returned damage merchandise.
  • Assessed the validity of the damage and claims.
  • Processed return to dealers applications and bills of ladings.
  • Utilized computer programs to assist dealers and process data changes for bill of ladings as well as creating orders for shipments.
  • Assist with inventory control utilizing Warehouse Management System (WMS), placing stock items and returned parts in their proper locations and maintaining correct inventory counts.
  • Processed and completed material return applications for employee returns.
  • Responsible for answering phones and working with customer accounts and maintaining file system for customer records.

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School Attended

  • Devry University
  • ITT Technical Institute

Job Titles Held:

  • Quality Supervisor / PMN
  • Operations Manager
  • Operations Quality Analyst
  • Payroll Specialist
  • Manager of Client Services
  • Tier 2 Tech Support
  • Quality Analyst/Material Returns


  • Bachelor of Science
  • AAS

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