quality metrics and reporting analyst resume example with 8+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Summary
Solid experience on Tableau Business Intelligence/Analytics software by creating reports that initiates data driven actions.
Highlights
Database : My SQL, SQL Server 2005, MS Access 2010
Business Intelligence/Data Mining : SAS, Tableau, R, Weka, SAP Business Objects (Crystal Reports, Xcelsius, Web Intelligence)
Programming Languages : Basic HTML, VB.Net, C#
Documentation Tools : MS Office Project, MS Visio, Rational Rose, MS Excel (Vlookup, Data Tables, Pivot Tables)
Other Tools : Quality Center, Visual SourceSafe, IIS 7.0, Bridger Insight XG, IBM Websphere MQ
Education
The University of TexasDallas Richardson, TXExpected in December 2014 ā āMaster of Science:Information Technology & Management - GPA:Information Technology & Management
Anna UniversityChennai, Expected in April 2010 ā āBachelor of Engineering:Computer Science & Engineering - GPA:Computer Science & Engineering
Accomplishments
Advanced Business Intelligence - Predictive Analytics, Customer Analytics Analyzed dataset using the SEMMA process and came up with the best model to determine whether customers would make a booking on the Expedia site using logistic regression models, association rules, clustering and decision trees from SAS Enterprise Miner.
Built and customized various customer analytics models such as NBD, Poisson Regression, and Logistic Regression to fit the existing data.
Used the models to make predictions at population level.
Business Data Warehousing - ETL Process Implemented the ETL process using SAP BW and designed queries using BEx query designer Analyzed queries using slice, dice, drill-down and roll up features in BEx Analyzer.
Created SAP Dashboard Design using Xcelsius and created standardized reports using Crystal Reports.
Spreadsheet Modeling - Advanced MS Excel Skills Worked on Optimization Models, Linear Programming & Network Programming Models, Macros (VBA), Simulation techniques, Sensitivity Analysis, Net Present Value (NPV), V-Lookups, Pivot tables, Data formatting, P/L, XNPV, IRR and cash flow DBMS and Project Management - Best Buy Online System Case Study Analyzed the functionality offered by the real time online system of Best Buy, modeled the system using OOAD methodology, analyzed & proposed a new model and transformed the models into detailed design.
Experience
Bloom Energy - Quality Metrics and Reporting Analyst San Jose, CA, 02/2015 - Current
Automated the Quality metrics reporting process with Tableau desktop and made the reports available on the intranet.
Provided insight to BSA leaders, application owners, process owners and business partners on trends and quality indicators.
Identified opportunities for data (metrics) driven process improvements (e.
g: through defect analysis, Gartner Productivity Metrics).
Assured program/project quality, verified stage gates and reviewed processes and ensured process adoption.
Boeing - Quality Metrics Analyst Intern Charleston Air Force Base, SC, 09/2014 - 12/2014
Developed POCs by building reports and dashboards using Tableau 8.2 to demonstrate quick wins.
Ensured end-to-end process quality through measurement, reporting and analysis.
Measured and monitored whether all BSA processes (through Plan, Build, and Run) are executed as prescribed.
Ericsson Inc - Business Analyst Intern City, STATE, 09/2013 - 12/2013
Played an active role in internal strategy sessions and market analysis and defined Statement of Work.
Customized macros to automate the reporting structure for customer governance meetings.
Researched content in support of launching new solutions and services and created Reference Solution, Solution Description and Demo Description documents that are critical to reduce the presales period.
Infosys Ltd - System Engineer City, , INDIA06/2010 - 06/2012
Developed an application using C# for the client, American Express to conduct due diligence search and reduce fraud risk by screening customer data without manual intervention.
Developed an application to use LexisNexis Web Service and respond to the requesting applications using IBM Websphere MQ.
Stored, retrieved, and manipulated data for analysis of system capabilities and requirements using SQL queries.
Created UA test plans and conducted SIT and regression testing for successful rollout as a part of Risk Analysis Team.
Skills
VB.Net, automate, Business Intelligence, Business Objects, content, Crystal Reports, client, Data Mining, Database, Documentation, due diligence, Basic HTML, IIS 7.0, macros, market analysis, meetings, MS Access, C#, MS Excel, MS Office, My SQL, Pivot Tables, processes, Programming, Quality, Express, quick, Rational Rose, reporting, Risk Analysis, SAP, SAS, Visual SourceSafe, SQL, SQL Server, strategy, Tableau 8.2, Tableau, Tables, Visio, Web Intelligence, IBM Websphere
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