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Quality Liaison Resume Example

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QUALITY LIAISON
Customer Service Professional
Summary
Customer service professional seeking to work in a customer service related field in which I am able to utilize my many years of customer service experience.
Skills
  • Communication skills focused on understanding the customer need and developing resolutions
  • Ability to rapidly address customer questions and complaints
  • Able to understand the customer the needs and concerns to assist the with resolution
  • Data entry and documentation experience for future follow and concern closure
Experience
Quality Liaison06/2014 to 06/2016Company NameCity, State
  • Act as Liaison between customer and various plants to address any quality related concerns
  • Single point contact for Customer Plants with frequent visits ensuring the success of new product production
  • Provide customer information regarding product changes, related to quality concerns
  • Perform random audit checks on products to address quality cocncerns
Customer and Promoter Support06/2011 to 09/2013Company NameCity, State
  • Experienced in high volume customer service calls
  • Trained in customer focused concern resolution
  • Email Support, Web Chat Support 
  • Addressed customer service inquiries in a timely and accurate fashion
Receptionist01/2007 to 06/2008Company NameCity, State
  • Handled daily functions of the front office to ensure efficient operations
  • Maintain consistent inventory of office supplies.
  • Process mail, make copies, send faxes, perform daily upkeep of office equipment
Corporate Administrative Assistant10/2003 to 12/2006Company NameCity, State
  • Maintain proficient operations of the front office
  • Operate multi-line switchboard, greet customer 
  • Administrative support, copy, fax, daily maintenance of office equipment
Education
High School DiplomaPontiac Central
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Resume Overview

School Attended

  • Pontiac Central

Job Titles Held:

  • Quality Liaison
  • Customer and Promoter Support
  • Receptionist
  • Corporate Administrative Assistant

Degrees

  • High School Diploma

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