Customer service professional seeking to work in a customer service related field in which I am able to utilize my many years of customer service experience.
Skills
Communication skills focused on understanding the customer need and developing resolutions
Ability to rapidly address customer questions and complaints
Able to understand the customer the needs and concerns to assist the with resolution
Data entry and documentation experience for future follow and concern closure
Experience
Quality Liaison06/2014 to 06/2016Michigan Staffing- Pontiac MichiganPontiac, MI
Act as Liaison between customer and various plants to address any quality related concerns
Single point contact for Customer Plants with frequent visits ensuring the success of new product production
Provide customer information regarding product changes, related to quality concerns
Perform random audit checks on products to address quality cocncerns
Customer and Promoter Support06/2011 to 09/2013Visalus SciencesTroy, MI
Experienced in high volume customer service calls
Trained in customer focused concern resolution
Email Support, Web Chat Support
Addressed customer service inquiries in a timely and accurate fashion
Receptionist01/2007 to 06/2008PONTIAC CEILING & PARTITIONPONTIAC, MI
Handled daily functions of the front office to ensure efficient operations
Maintain consistent inventory of office supplies.
Process mail, make copies, send faxes, perform daily upkeep of office equipment
Corporate Administrative Assistant10/2003 to 12/2006SU-DAN CORPORATIONRochester Hills, MI
Maintain proficient operations of the front office
Operate multi-line switchboard, greet customer
Administrative support, copy, fax, daily maintenance of office equipment
