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quality control inspector research scientist resume example with 9 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
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Professional Summary

Experienced Quality Control Inspector skilled at inspections, assessments and reporting on quality issues. Proficient in data review, documentation and compliance standards. Meticulous and thorough professional with a deep understanding of quality standards. Bringing 7 years of related experience.

Skills
  • Corrective Action Recommendations
  • Audit Assistance
  • Cause and Effect Analysis
  • Technical Support
  • Procedural Review and Development
  • Corrective Maintenance
  • Plant Operations
  • Quality Standards Adherence
  • Project Support
  • Technical Review
  • Testing
Work History
Quality Control Inspector (Research Scientist), 07/2019 to Current
Battelle Memorial InstituteCity, STATE,
  • Conduct assigned technical task in support of Monitoring and Operations QC objectives for the Pueblo Chemical Agent Destruction Pilot Plant (PCAPP) laboratory and analytical sampling operations.
  • Works at the U.S Army Pueblo Chemical Depot (PCD) within the Chemical Limited Area (CLA) with chemical materials on Chemical Demilitarization project within Army Regulations (AR50-6 Chemical Surety Program and AR190-59 Unescorted Access Program. (Secret Clearance)
  • Review complex technical data by evaluating adherence to processes programmatic requirements and provided concurrence of suitability for reporting.
  • Use hand tools, instruments, gauges and equipment to complete accurate measurements and noted results for official records.
  • Continuously reviewed and audited the established command policies concerning management and procedural techniques for implementing the policies according to Surety regulation.
  • Perform technical reviews and assessments of Laboratory Monitoring test data, operating procedures, technical specifications, and instrument operating conditions/limits to verify it is in accordance with governing plants and policies.
  • Writes Observation, Corrective Action and Condition Reports detailing laboratory deficiencies of data quality or procedural compliance to determine any implications to data quality and document corrective actions for distribution both internally and externally to the laboratory.
  • Performs surveillances of Laboratory Monitoring and Operations personnel to verify procedural compliance and potential areas of improvement.
  • Applies and maintains a quality information system(s) used to track and trend assessment findings, analyze data integrity, document non-conformance and deficiencies are assessed from internal reviews, and identify any potential opportunities for improvement in processes.
  • Provides Laboratory Monitoring and Operations oversight - to include chemical agent extraction analysis of process control and hazardous waste samples, and other analytical analysis and functions.
  • Follow-up on actions taken in response to audit/surveillance findings or corrective actions to verify close-out according to plans.
Carpe Facto Quality Control Inspector, 04/2017 to 05/2019
Apple Inc.City, STATE,
  • Performed QC inspections, with Apple software development teams, to report errors and bugs on newly released software and assisted in the deployment of future fixes.
  • Tested and reviewed Apple Software Betas - El Capitan, Sierra, High Sierra, Mojave, and iOS 8 - 12.
  • Audited and revised troubleshooting procedures to improve customer throughput.
  • Verified software for accuracy, analysis, process control and compliance with applicable standards, science, and specifications; ensured adherence to established policy and procedures.
  • Analyzed trends to document emerging software issues.
  • Reported repeated issues to supervisors and engineers, collaborated to identify root cause and rectify software defects.
  • Conducted routine audits of macOS and iOS beta software functionality before being released to the public.
  • Possessed working knowledge of quality control techniques, data collection and methodology.
Mac+ Quality Control Advisor, 02/2015 to 03/2017
Apple Inc.City, STATE,
  • Learned Quality Control procedures and implementation.
  • Studied root cause, defect, and audit analysis.
  • Inspected and resolved advance iOS and macOS software, hardware, cloud, server, and networking issues in high stress and time sensitive situations.
  • Demonstrated time management skill by organizing my workload effectively to resolve issues from highest to lowest priority.
  • Apple Inc. Safety Certified - Trained to handle potential safety issues to protect the customer and Apple assets by ensuring all safety issues are documented and escalated to the right engineering department.
  • Showed strong written and verbal communication skills by tailoring my troubleshooting to a variety of business customers and engineering needs.
  • Received the AppleCare Excellence Award - it is given to the top 1% of all advisors for best software defect analysis, customer support, and overall job performance.
IOS and MacOS Intern Advisor , 05/2013 to 01/2015
Apple Inc.City, STATE,
  • Troubleshoot macOS, iOS, server, and network issues for business customers.
  • Maintained long term customer relationships by active listening, showing empathy for business needs, and resolving issues quickly.
  • Mentored 20 new advisors on procedural adherence and effective software troubleshooting.
  • Presented trainings to team members about effective troubleshooting, ticket logging, and customer communication.
  • Upheld a 95% customer approval rating and I was among the top 5% of all interns.
Education
Bachelor of Science: Operations Management, Expected in 12/2014 to University of Utah - Salt Lake City, UT
GPA:
  • Apple Inc. - Internship and Scholarship Program
  • Cumulative GPA: 3.7, Dean's List 8 semesters
  • Received Utah State New Century Scholarship

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Resume Overview

School Attended

  • University of Utah

Job Titles Held:

  • Quality Control Inspector (Research Scientist)
  • Carpe Facto Quality Control Inspector
  • Mac+ Quality Control Advisor
  • IOS and MacOS Intern Advisor

Degrees

  • Bachelor of Science

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