Experienced Business Professional and Digital Security Expert. Veteran systems architect with expertise in systems administration and successful project leadership.
Providing remote consulting services via interactive client sessions to assist with implementation of multiple technical solutions to meet customer's business needs. This involves developing and implementing complex rules, reports, and other QRadar specific deliverables.
I am also performing duties as the QRadar platform version control expert. This involves installing new versions in our lab and testing new versions of QRadar for bugs, and working with IBM to resolve any found issues.
My current role involves working closely with other Analysts, Solution Architects, and clients to complete high profile, critical service offerings to existing Managed Security Services clients. Among these are poviding Tier 3 & 4 (platform and content related) support for authorized QRadar customers, following processes and interacting appropriately with both customers and partners when required.
I serve as a primary responder for customer incidents, taking ownership of client support issues and tracking through resolution. I also act as a point of escalation for client incidents and support for junior level Analysts.
In this role my main responsibility was providing post-sales support and consulting to Accuvant's clients, specifically SIEM architecture and QRadar. I acted as the Accuvant subject matter expert on QRadar while onsite during the install process.I established & maintained rapport with client technical staff.
Part of my role was to provide accurate, detailed and timely written documentation for all project deliverables including the technical issues and their associated business impacts. I also performed research and developed whitepapers/presentations/etc. regarding relevant security topics, tools and techniques. I also provided mentoring and leadership to new and junior consultants in the organization.
Company wide QRadar expert. Responsible for installaion, management, upgrading, and event detection and reporting with respect to QRadar. Responsible for day to day administration of over 400 Palo Alto, Checkpoint/Nokia and Cisco ASA firewall platforms.
Developed a comprehensive multi-year security plan for Phillips66 Pipeline SCADA/ICS systems including firewalls, IPS, terminal servers, privileged accounts and other security functions. Solely responsible for 13 quarterly Refining firewall audits and pre-audit checkups. Ensure that applications and SCADA/ICS communications were not impacted by updates to firewall policies.
Acted as the liaison between network engineering teams in 10+ countries and Wal-Mart's Home Office Network Engineering teams where policy and procedure was dictated. This involved understanding the needs from different countries and working with Network Engineering to help find a solution that was acceptable to both teams, or find another solution that would still serve the customers needs and be an acceptable technological solution to the team in Bentonville.
In this role I was awarded the Wal-Mart ISD Technology Pioneer award for
leading a team that brought innovation to Network Engineering globally in
solving technical problems.
Project Coordinator for 2005 & 2006 peak holiday season debit and EBT testing
Acted as a liaison between business units, customers, vendors, and ISD to ensure Wal-Mart's business interests are understood and managed properly and 99.99% network uptime is achieved.
Responsible for day-to-day operations in the Network Operations Center with a team of 20+ analysts. Worked with and managed Hughes Satellite field technicians and NOC analysts on a project that involved the installation of a several thousand site upgrade to the satellite system that delivers video content to stores, Sam's Clubs, and warehouses in the US.
Project manager and senior engineer over 5 other engineers for installation of 100+ microwave circuits installed over a period of 17 months to interconnect Los Angeles and San Diego wide area microwave networks to provide support.
Provided guidance and assistance to a project that converted the 50+ story Gas Company Tower in downtown Los Angeles from Token Ring to Ethernet in 12 months.
Resolved client issues on Token Ring, Ethernet, Microwave, PBX, SCADA and microwave radio equipment. Configured and managed switches, routers, hubs, modems, PBXs and CSU/DSUs.
Shipboard LAN manager for USS Decatur (DDG-73) from June 1999 to July 2000 with responsibilities for LAN, WAN, file and print servers, and email server.
Specialized training as combat air controller for helicopter anti-submarine patrol aircraft, and jet strike fighter aircraft in Anti-Submarine Tactical Air Controller (ASTAC)
Operated radar, navigation, and communications equipment in combat information centers and on the ship's bridge. Detected and tracked ships, aircraft, and missiles. Functioned as plotter, radio-telephone and Command and Control sound-powered telephone talkers and maintain Combat Information Center (CIC) displays of strategic and tactical information. Operated surveillance and altitude radars' Identification Friend or Foe (IFF), and associated equipment.
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