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QC Manager Resume Example

Resume Score: 80%

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CH
QC MANAGER
Summary

Customer-focused Quality Assurance Manager with over 15 years of experience. Successful at internal audits and correctly forecasting product markets for accurate supplying. Skilled at working with customers and clients to ensure fantastic service. I am a dependable hard worker who strives to not only complete my job, but to make sure it is done correctly. My employer can count on me everyday to show up and go above and beyond what is needed of me. I will make sure to do the job in a timely manner and the most cost efficient way possible.

Skills
  • Employee training
  • Human resource management
  • Operation monitoring
  • Problem resolution
  • Organization
  • Operational improvement
Qualification Highlights
  • Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • Chemistry — Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
  • Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
  • Quality Control Analysis — Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
Certifications

Alara Technologies-Radioactive Material License- 8/2005- Alexandria, LA

Awards

Port Aggregates Inc.-Plant Manager Of The Year- 2017

Experience
QC Manager / Louisiana Concrete - Leesville, LA08/2019 - 09/2020
  • Completed various financial and quality audits for different departments.
  • Reviewed customer interactions and activity reports to identify and address concerns.
  • Supervised and guided inspectors, technicians and other staff.
  • Established product specifications and quality assurance practices.
  • Kept records of quality reports and statistical reviews.
  • Troubleshot product issues and fixed problems.
  • Made sure ready mix concrete leaves the plant within the specifications of each job.
  • Went to job sites to check the quality of ready mix concrete on site.
  • Performed the air test, the yield of the concrete, slump test.
  • Assisted with making sure the right mix is sent to the correct job.
  • Ran the front end loader to load bins with the correct material to make the ready mix concrete .
Plant Manager / Port Aggregates Inc. - Leesville, LA10/2010 - 08/2019
  • Adjusted and improved processes to maximize efficiency.
  • Documented and evaluated data about all aspects of production to assess areas in need of improvement.
  • Gave direction and leadership to all levels of employees and managers.
  • Managed all areas of manufacturing, safety, inventory control and process implementation.
  • Promoted high-quality daily production by enforcing product standards and monitoring level of quality.
  • Increased plant safety by implementing proactive strategies and well-structured training.
  • Wrote and met contractors to discuss pricing of upcoming projects.
  • Scheduled the pour according to the protocol of the contractor, went to job site to make sure it was safe for the trucks to enter and exit the job site.
  • Set up finisher and pump trucks when needed, attend weekly sales meeting, scheduled and managed the jobs and drivers for each day, did weekly, monthly and yearly inventory, did monthly and weekly inspections on the plant, made sure drivers kept trucks clean and adhered to safety protocols, ordered material and products for ready mix concrete, assisted safety team with investigating accidents in my area.
QC Manager / Geotechnical Testing Lab - Alexandria, LA04/2004 - 10/2010
  • Performed site evaluations, customer surveys and team audits.
  • Recognized by management for providing exceptional customer service.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Improved operations by working with team members and customers to find workable solutions.
  • Supervised and guided inspectors, technicians and other staff.
  • Completed various financial and quality audits for different departments.
  • Tested rock, dirt, asphalt, and concrete on construction job sites on the military base and the surrounding areas.
  • Set up testing schedule daily, weekly and monthly with contractors.
Education and Training
Hornbeck High School - Hornbeck, LA05/1994High School Diploma
Baptist Christian College - Shreveport, LA1995General Studies
Northwestern State University of Louisiana - Natchitoches, LA1997General Studies
American Concrete Institute - New Orleans, LA03/2015Concrete Field Testing Technician-Grade 1
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Resume Overview

Companies Worked For:

  • Louisiana Concrete
  • Port Aggregates Inc.
  • Geotechnical Testing Lab

School Attended

  • Hornbeck High School
  • Baptist Christian College
  • Northwestern State University of Louisiana
  • American Concrete Institute

Job Titles Held:

  • QC Manager
  • Plant Manager

Degrees

  • Hornbeck High School - Hornbeck, LA 05/1994 High School Diploma
    Baptist Christian College - Shreveport, LA 1995 General Studies
    Northwestern State University of Louisiana - Natchitoches, LA 1997 General Studies
    American Concrete Institute - New Orleans, LA 03/2015 Concrete Field Testing Technician-Grade 1

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