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QA Business Analyst Resume Example

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QA BUSINESS ANALYST
Professional Summary

Meticulous Business Analyst with over 3 years of successful experience linking the organization's information technology capabilities with its business operations and complex Software development projects. Recognized consistently for performance excellence and contributions to success in the IT industry. Strengths in Business Analytics and Project management backed by training in Software development.

Work History
Western Union - QA Business AnalystDenver, CO09/2019 - 05/2020
  • Managed quality assurance program, including on-site evaluations, internal audits, and customer surveys.
  • Worked for the Data Migration team which is responsible for One platform Data migration project moving legacy systems data to Snowflake cloud DB.
  • Used JIRA to write User stories, create tasks, Manage user stories, and features.
  • Created Use Cases / Activity Diagrams / State Chart Diagrams, Sequence Diagrams, and Collaboration Diagrams thus defining Data Process Model and Business Process Model.
  • Performed Unit Testing and User Acceptance testing and documented detailed results on data migrating from various applications including Netezza DB, Snowflake DB, AWS S3 buckets, SAP BO reports, Talend ETL jobs.
  • Performed Data mapping, logical data modeling, created class diagrams and ER diagrams, and used SQL queries to filter data.
  • Created and used Python scripts for Parquet file conversions from S3 buckets to .txt files.
  • Coordinated and conducted meetings with Client representatives, programmers, and project managers to discuss and develop technical and business solutions for all tasks where problems and disagreements arise.
  • Documented and handled the Traceability Matrix for tracing Test Cases and requirements related to them.
  • Worked on defect analysis in Data validations and Provided input (scope, goals, risks, constraints, timelines, and interfaces) to PM for project planning and control.
  • Worked in a mainframe environment and used SQL to query various reporting databases.
  • Acted as User Acceptance Testing coordinator and monitored business testing and interfaced with development teams regarding defect status and fixes on daily basis.
  • Developed user guides, provide user training, and supporting users in the development of work processes.
  • Wrote various SQL queries to create and update reports and retrieve information from databases.
  • Provided weekly status updates to project stakeholders about project development activities.
  • Conducted daily scrum calls with Off-shore QA teams and updated them with tasks and responsibilities in line with On-site teams.
  • Strong understanding of user interface (UI) and user experience (UX) design principles and users centered methodology.
NORTHERN ILLINOIS UNIVERSITY - Service Desk AnalystDekalb, IL07/2018 - 08/2019
  • Was among 1% of students who will be chosen as Service Desk Analyst at Northern Illinois University, and effectively managing IT related issues and helping faculty and students to overcome IT-related errors.
  • Worked with Cherwell Ticketing System for day to day issue logs and familiar with the JIRA platform as well.
  • Worked on developing Use cases and validating them with the PMO team for On-going Projects.
  • Supported a wide range of technologies and Operating Systems as the first line of support including Microsoft Suite, Blackboard Learn, Power BI, Windows OS.
  • Delivered a wide range of solutions for technology and Operations relative issues in and around our university on behalf of the Department of Information Technology.
  • Successfully delivered results on Priority 1 issues during Incident Management including handling a DDOS attack and network failures on campus which needs to be dealt with high priority and precision.
  • Hands-on experience in pulling reports on Power BI on weekly basis at the Service Desk.
  • Worked on creating performance assessment reports for the Department of IT.
  • Provided status updates, work plans, written documentation, test plans, business continuity plans, and training for administered systems.
  • Experienced in SharePoint management with continuous updates regarding work strategies and procedures to be followed for high-level Incidents.
  • Train, develop, and mentor new hires on business processes, technologies, and communication used within the organization.
AMAZON INDIA - Junior Business AnalystHyderabad, Telangana05/2017 - 12/2017
  • Worked with Address Intelligence and Experience (AIX) team's growth by leading weekly, monthly, and quarterly business review processes.
  • Developed Tableau data visualization using Cross tabs, Heat maps, Box and Whisker charts, Scatter Plots, Geographic Map, Pie Charts and Bar Charts, and Density Chart.
  • Automate tasks that were previously done manually using ETL that ingests a file from FTP, runs it through the workflow to append data, and returns the updated files for user access.
  • Provided Production support to Tableau users and Wrote Custom SQL to support business requirements.
  • Focused on building comprehensive address data models for all regions the company operates in and helped Software Development Team on developing sophisticated ML-based software that recognizes and validates customer addresses learned from historical data as well as through crowd-sourced intelligence.
  • Our team's work on the delivery process increased accurate deliveries in the locations by 24% which led to gradual decrease in missing product issues for Amazon India.
  • Understanding and analyzing complex issues and addressing challenges arising during the software development process, both conceptually and technically.
  • Developed design patterns, data structures, and algorithms based on project needs.
  • Design and developed stored procedures, functions, views, and triggers in MySQL to be used in ETL processes.
Amazon - Business Analyst InternHyderabad, Telangana11/2016 - 04/2017
  • Learned and worked on understanding drivers, impacts, and key influences on business P&L dynamics.
  • Worked along with the product team to create key performance indicators and new methodologies for measurement.
  • Worked on Requirements gathering for the Product Team.
  • Examined consumer spending and website traffic using Google analytics to understand client behavior.
  • Translating data into actionable insights for the stakeholders.
  • Worked on analyzing business / functional requirements and developed test cases.
  • Managed all issues effectively with immediate response and resolution.
Skills
  • Databases [SQL Server, MySQL, Oracle DB, Netezza DB, Snowflake]
  • Programming [Python, R, SQL, Java]
  • Tools/Software [Jira, Microsoft Azure, Tableau 2018.3, AWS S3, Talend, Power BI, SAP BO, Visual Studio]
  • Business Skills [Business Process Analysis & Design, Process Improvement, Requirement Gathering, Use Case Modeling, JAD Sessions]
  • Methodologies [Waterfall, Agile (Scrum), Kanban]
  • Microsoft Suite [MS Office, MS Excel, Power BI, PowerPoint, MS SharePoint]
  • Client interaction, User training, Technical Documentation
  • Project planning, Customer support
Education
12/2019Northern Illinois UniversityDekalb, ILMaster of Science: Operations, Management & Information Systems

GPA: 3.25

05/2017Jawaharlal Nehru Technological UniversityHyderabad, IndiaBachelor of Science: Computer Science & Engineering
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Resume Overview

Companies Worked For:

  • Western Union
  • NORTHERN ILLINOIS UNIVERSITY
  • AMAZON INDIA
  • Amazon

School Attended

  • Northern Illinois University
  • Jawaharlal Nehru Technological University

Job Titles Held:

  • QA Business Analyst
  • Service Desk Analyst
  • Junior Business Analyst
  • Business Analyst Intern

Degrees

  • Master of Science : Operations, Management & Information Systems
    Bachelor of Science : Computer Science & Engineering

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