Friendly and helpful customer service professional with Bachelor of Business Administration and experienced in purchasing, inventory, and retail for over 20 years. Highly organized with excellent communication skills and resolving customer concerns. My experience has taught me to keep a strong positive work ethic and build relationships that will help motivate people and further exceed expectations in customer service.
Skills
Excellent Customer Service
Guest and Vendor Relations
Account Management
Excellent Verbal and Written Communication
Interpersonal Skills
Problem Resolution
Stocking and Replenishment
Strong Administrative and Organizational Skills
Attention To Detail
Time Management
Collaborative Team Player
Computer Proficiency
Clean Driving Record
Education
University of New MexicoAlbuquerque, NMExpected in 1997 – –Bachelors:Business Administration and Human Resources - GPA:
Myotherapy College of UtahSalt Lake City, UTExpected in – –Certificate:Massage Therapy - GPA:
Certifications
American Massage Therapy Association (AMTA)
National Certification Board for Therapeutic Massage & Bodywork (NCBTMB)
Work History
Cdw - Purchasing Supervisor Indianapolis, IN, 08/2016 - 05/2020
Procurement Process Team Management for food and beverage supply and inventory for boutique resort with 185 rooms and two restaurants, event facilities and oversaw $6MIL annual budget and all purchasing needs for Andaz Scottsdale Resort and Bungalows.
Opening team of recruitment, hiring, training of customer service, product knowledge, company goals and team development.
Led ground floor opening integration project creating and implementing initial department programs and planning.
Cross-train on all departments of hotel to assist with all guest and guest concerns.
Support all daily operations throughout resort.
Resolution of guest inquiries and concerns.
Facilitate inter-departmental communication to effectively provide best customer guest satisfaction.
Perform administrative tasks, scheduling, data entry, prioritize, multi-task, and organize.
Contract reviews, negotiations, proposal and acquisition of food and beverage procurement management, equipment, supplies, and services to maintain daily operations of hotel (RFI / RFP).
Manage and train on food management processes with facility departments ordering, order guides, purchase orders, purchasing processes resulting in-up-to date purchasing and vendor payment information. Birchstreet Software.
Manages vendor relations to include account payable actions, validating invoices, ensures continued operations with timely payments.
Coordinated under Director of Engineering routine maintenance and service needs for 500 acre hotel property maintaining relationships to ensure comfort of hotel guests in efficient and effective manner.
Liaison between Hyatt Management Company and Native American Pueblo owners. Served as point of contact for internal and external customers seeking support and information.
Supervised team of 23 and developed programs to orient, train and provide direction for engineering work teams (HVAC, Electrical, Plumbing, Refrigeration, Landscaping and General Maintenance).
Managed monthly meetings to discuss guest metrics, safety concerns, customer and guest comments and team empowerment.
Kept facility to code and standards with all current laws, rules, regulations, relating to engineering operations, building maintenance and landscaping including, OSHA, EPA, NFPA, NEC and all state and federal regulatory agencies.
Managed inventory, mechanical rounding, maintaining records, general ledgers and budgets creating satisfied timely payment schedules.
Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
Assisted Facilities Manager in all aspects of project implementation, including planning, materials procurement, budget and contract review, scheduling, and administrative tasks.
Consulted with Subject Matter Experts (SMEs) to resolve technical issues that arose.
Researched various vendor options, ordered all parts, supplies and tools to maintain 5,000-piece inventory.
Worked with vendors to determine reasonable rate, coordinate timing, and means of delivery.
Tracked orders from placement through delivery.
Proficient using Markview, Oracle, Birchstreet, Avendra programs, Microsoft Office.
The Realreal, Inc. - License Massage Therapist Philadelphia, PA, 09/2003 - 08/2016
Ran Massage Therapy business building repeat clientele while managing business finances.
Assessed clients' soft tissue condition, joint quality and function, muscle strength, and range of motion.
Spoke with clients reviewing medical and health history to ascertain problems and determine medical needs and best method of mitigating pain to assist in long term life comfort.
Provided daily clients with individualized and detailed information on relaxation, postural improvement, stretching and strengthening.
Maintained clients' treatment records and designed long-term care programs for return customers.
Monitored social media and online sources for industry trends.
Drove operational improvements which resulted in savings and improved profit margins.
JC Penney Company Inc - Senior Merchandise Manager City, STATE, 10/1999 - 09/2003
Managed all functions of Human Resources for 40 associates to include hiring interviews, on board orientation training, employee evaluations, mentoring and terminating as appropriate.
Transformed negative profit and loss into $3.4MIL positive revenue in first year and increased another 300 percent to $11MIL by second year.
Strong communication with store partners and corporate leadership was essential to success.
Adapted plans to ensure successful sales and merchandise inventory and sales direction.
Prepared and briefed executive leadership of accounting and inventory of product in routine board level requests.
Set sales quotas and established performance expectations to optimize sales and customer service.
Worked with managers and advertising directors to optimize promotions.
Created sales cycle plan to develop and service accounts through product marketing, prospecting, promotion and merchandising for proper product visibility.
Planned out sales cycles to develop and service all departments by using product marketing, prospecting, promotion and merchandising for product awareness and placement.
Arranged consistent shelves, bins and racks by following established planograms.
Oversaw inventory counts each quarter to maintain stock records and account for shrinkage.
Educated staff about coordinating clothing racks and related displays to boost effectiveness of promotions.
Promoted seasonal products and trends to move stock and prepare for incoming inventory.
Restructured company merchandising standards to increase customer traffic and product exposure.
Created interior displays to promote products in alignment with corporate sales objectives.
Updated floor design for 15,000 square foot facility to more effectively present products to patrons.
Supervised team of up to 40 merchandising employees and monitored adherence to company standards.
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