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Experienced Regional Manager adept at problem solving, customer service and hiring and training hardworking, quality staff. Oversee approximately 40 employees and their daily duties.
Experienced in reading blueprints for plumbing and electrical requirements for new house construction.
Store Manager equipped with extensive experience in retail management and sales. Employs excellent leadership skills and multi-tasking strengths. Versatile Regional Manager experienced in wide range of business needs, including strategic planning, promotional activities and human resources. Accustomed to stepping into different roles every day to enable business operations to evolve and meet changing demands.
Experienced Credit Manager knowledgeable about creditworthiness and document review. Highly effective at optimizing credit policies to balance profit and loss.
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- Implemented policies to reduce cost and eliminate waste.
- Organized receipts, purchases and documentation of finished goods, packaging, materials and ingredients.
- Purchased new products and oversaw inventory stocking and availability.
- Solved diverse supply chain problems involving numerous sources, logistics and scheduling factors.
- Sourced vendors, built relationships and negotiated prices.
- Assessed areas of service concern and developed improvement plans.
- Worked with clients to resolve claim issues quickly and efficiently.
- Adjusted procedures as needed to maximize department effectiveness.
- Developed productive relationships with key account holders.
- The Regional Manager is responsible for developing and managing a business operation that increases sales, profitability, market share, and customer and employee satisfaction by directing, coordinating and monitoring sales, branch operations, and all personnel development.
- Directs all operational aspects of the branch to include operations, customer service, human resources, administration and sales in a manner that supports reaching the profitability goals.
- Ensures that all areas of work performance or departments are properly staffed and directed.
- Assumes full responsibility for the P&L of the branch.
- Provides training, coaching, development and motivation to bring out the best in each team member of the branch.
- Provides hands on leadership for the branch employees and the customers.
- Ensures that all branch employees are evaluated in a timely manner.
- Selects, promotes and discharges employees in the branch according to store policies.
- Assists the owners of the company in developing branch objectives and formulating budgets.
- Evaluates on a regular basis the status of the branch and its operations effectiveness.
- Participates as a team player within the organization, focusing on the overall profitability of the company and customer satisfaction.
- Manages the branch honestly, and follows high ethical standards.
- Ensures the safekeeping of company assets including structures, equipment, inventory and cash.
- Maintains proficiency in computerized systems and other technologies as required.
- Understand and implement a WMS system for Inventory control.
- Recruited and hired new branch employees.
- Mentored staff to increase sales success and productivity.
- Monitored key performance metrics.
- Modeled trends and adjusted branch plans accordingly.
- Consistently complied with company policies and government regulations.
- Managed team of twelve of professionals.
- Assessed effectiveness of sales representatives.
- Established clear lines of communication between business and clients.
- Investigated and evaluated customers for creditworthiness and potential risk factors.
- Referred delinquent accounts to collections department or outside resources.
- Oversaw all reporting, documentation and recordkeeping requirements for department.
- Collaborated with management to evaluate credit strategies and develop improvements.
- Monitored accounts for signs of fraud and non-payment issues.
- Recognized across organization for diligence, accuracy and contributions toward maintaining positive cash position through problem resolution.
- Obtained and interpreted financial statements to assist in credit limit reviews.
- Developed strategies to expedite payments and customer resolutions.
- Utilized deep understanding of industry best practices and legal requirements to prevent critical incidents.
- Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
Piedmont College - Demorest, GA
- Successfully opened a new branch and increased sales beyond owner's forecast.
- Awarded "top" branch for three consecutive years.
- Awarded salesperson of the year for two years.
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Resume Overview
School Attended
- Piedmont College
Job Titles Held:
- Purchasing Manager
- Regional Manager
- Branch Manager
- Credit Manager
Degrees
- Bachelor of Arts
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