Flexible, results-oriented Manager offering focused leadership and restaurant operations knowledge to drive profitability. Exceptional communication skills.
Skills
Service-oriented
Natural leader
Passion for customer satisfaction
Conflict resolution techniques
Food service background
Strong work ethic
Thrives under pressure
Wine pairing knowledge
Effective mufti-tasker
Budgeting and cost control
Staff training
Staff scheduling
Trained in performance and wage reviews
Results-oriented
Work History
06/2013 to 10/2014
Purchasing and Receiving ManagerWheeler/Zamaroni building and landscape supply – Santa Rosa, United States, CA
Correctly calculated inventory and ordered appropriate supplies.
Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
Led and directed team members on effective methods, operations and procedures.
Managed the daily and seasonal ordering for the Purchasing Department. Managed the daily operations of the Receiving Department.
06/2008 to 06/2012
Contractor Compliance ManagerJames B Madison Real Estate Broker – Santa Rosa, United States, CA
Conduct and directed the internal investigation of compliance issues.
Inspected and reviewed properties and projects to monitor compliance with contracts, building and safety codes, and other regulations.
Conferred with supervisory personnel, owners, contractors, and design professionals to discuss and resolve matters such as work procedures, complaints, and construction problems.
08/2004 to 01/2008
Chef/Server/BartenderHired Hands – Novato, United States, CA
My function at Hired Hands was to assist our Clients with all needs to ensure a Smooth, Seamless, and Perfect Event.
From Intimate Dinner Parties of 2 to BBQ's on the Beach and Formal Dinners for 5000 people.
Being trained, experienced and skilled in all areas of special events both public and private made me a valuable asset to the Company.
Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
10/1997 to 12/1999
Tasting Room HostEdgefield Winery – Troutdale, United States, OR
My main position was in the Tasting Room educating our guest's on our wines.
On the weekends, I turned our tasting room into a Blues Bar and became the Host, Bartender, and Taste Master.
Interacted positively with customers while promoting hotel facilities and services.
Organized special events in the restaurant, including receptions, promotions and corporate luncheons.
Actively participated in ongoing customer service programs to build sales and rapport in the community.
Maintained a safe working and guest environment to reduce the risk of injury and accidents.
Promoted the business through participation in and sponsorship of community events.
01/1997 to 01/1999
Chef / Resident ManagerHealdsburg Inn on the Plaza – Healdsburg, United States, CA
At this Beautiful and quaint Bed & Breakfast my duties included cooking fresh and healthy Breakfast, afternoon Hors d'oeuvre's and evening Chocolates and Port for up to 36 guests each day.
I also took reservations, checked guests in and out, and supervised front desk, housekeeping and kitchen staff.
In addition and most importantly, I insured our guests were spoiled, well fed and well rested.
Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
Promoted the business through participation in and sponsorship of community events.
Skillfully interacted with external vendors to obtain the best quality in pricing and product.
Prepared for and executed new menu implementations.
01/1997 to 01/1998
General ManagerCatahoula Restaurant and Lounge – Calistoga, United States, CA
Establish standards for personnel performance and customer service.
Organize and direct employee-training programs, resolve personnel problems, and evaluate employee performance.
Oversee the daily operations of a World Class Restaurant.
Carefully interviewed, selected, trained and supervised staff.
Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
Actively participated in ongoing customer service programs to build sales and rapport in the community.
Reduced labor costs by 7 percent while maintaining excellent service and profit levels.
Education
Santa Rosa, CA United States Ongoing student in the Wine Studies Program Stephen Covey Foundations of Leadership Century City, CA United States Completed coursework towards Certificate of Completion College of the Desert Palm Desert, CA United States Completed coursework towards Courses in Food Production/Hotel Management Satelite Dialysis Centers Sunnyvale, CA United States Completed coursework towards Certificate of Completion/CA State Certification : ViticultureSanta Rosa Community College - Santa Rosa, CA
Skills
CA, contracts, cooking, Clients, customer service, special events, Leadership, personnel, processes, safety, staffing, supervisory, employee-training
Santa Rosa, CA United States Ongoing student in the Wine Studies Program Stephen Covey Foundations of Leadership Century City, CA United States Completed coursework towards Certificate of Completion College of the Desert Palm Desert, CA United States Completed coursework towards Courses in Food Production/Hotel Management Satelite Dialysis Centers Sunnyvale, CA United States Completed coursework towards Certificate of Completion/CA State Certification : Viticulture
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